INFINITI Of Melbourne - Service Center

Fast, friendly, thorough Thanks so much Becky! I especially appreciated you figuring out how to get me in when there was a mistake and my appointment was not on the schedule! Thanks so much Becky! I especially appreciated you figuring out how to get me in when there was a mistake and my appointment was not on the schedule! More

easily accommodating. Friendly, no pressure service from Sue as always. I bought my car in Orlando, but this dealership still treats me great every time I need to go there! Friendly, no pressure service from Sue as always. I bought my car in Orlando, but this dealership still treats me great every time I need to go there! More

Best dealership I've ever been too! I brought my wife's vehicle in for her first service after we purchased it. I was greeted by the General Manager, Brian, who opened the front door for I brought my wife's vehicle in for her first service after we purchased it. I was greeted by the General Manager, Brian, who opened the front door for me. We walked me to the service department and introduced me to service advisor, Sue. She explained to me what they would be doing and how long it would possibly take. As I was waiting for it to be completed, the Parts Manager, Luke, introduced himself and asked if I had noticed the small scuff on the bumper of my vehicle and if I ever wanted any touch-up paint, that it was something they had readily available at any time. I said it would be a great idea to have some "just in case", so I purchased it. He offered me a drink as I continued to wait for my vehicle. Once completed, Shannon mentioned to me that there would be no charge on this service, since it was my first one. I was amazed and expected a pricey bill at the end, but instead was delivered a perfect vehicle, freshly washed and vacuumed! I couldn't be happier with my overall experience. Although the dealership seemed very busy, everyone made me feel like I was the only one there! BRAVO!!! More

Excellent service department! I've had my Infinity QX-56 serviced at the Infiniti of Melbourne dealership for the last six years and I have always been treated with courtesy and re I've had my Infinity QX-56 serviced at the Infiniti of Melbourne dealership for the last six years and I have always been treated with courtesy and respect. Sue Thompson has been my primary service representative and she is fantastic! I highly recommend her and this dealership. More

Routine Oil & Filter Change, but. Routine oil and filter change with a loaner car was fast, courteous and professional. I was a little disappointed to learn from Shannon that I would b Routine oil and filter change with a loaner car was fast, courteous and professional. I was a little disappointed to learn from Shannon that I would be charged $150 just to have a tech drive my car after the oil change just to hear a clunking noise when the car downshifts. I was not looking for any other diagnostic service - just drive 20 MPH. Since the sound is obviously coming from the power train, I knew it would be covered under warrantee. It was explained to me that the $150 would be applied or refunded if indeed it was covered under warrantee. Nonetheless, I did not want to spend $150 just to be told "that's normal". I'll wait for it to become more severe when it will be obvious it is a power train issue under warrantee. I also asked that at least my concern about the noise be entered into my record. It was not. It was only during checkout with Sue (who was filling in for Shannon since she was busy) that I discovered my request for the note was not entered. Sue entered it for me. I was also disappointed to learn that Laura Pfeiffer was let go after 23 years of service. I don't know if there were extenuating circumstances, but I can honestly say that it was because of the exceptional service provided by Laura that I bought my second car from Melbourne Infiniti. If that's how employees are treated, I'm not sure I will buy my next car from Melbourne Infiniti. More

Awesome service Sue and Laura are the best!! Very friendly and most of all very well informed on service issues pertaining to my G37 which was also newly and pleasa Sue and Laura are the best!! Very friendly and most of all very well informed on service issues pertaining to my G37 which was also newly and pleasantly purchased at Infiniti of Melbourne. More

Superior service This was my first experience having my car serviced under the maintenance contract. It was a seemles process and extremely convenient!! Thank you team This was my first experience having my car serviced under the maintenance contract. It was a seemles process and extremely convenient!! Thank you team Infiniti! More

Shannon Hughes is always so helpful! Always great service. It is a pleasure working with Shannon. Our cars are always clean and on-time for service. They also get me in for service the Always great service. It is a pleasure working with Shannon. Our cars are always clean and on-time for service. They also get me in for service the next day. More

Check tire pressure/caps Arrived for warranty service on OCS seat sensor. Asked to have tires checked and inflated. Agreed to oil change. No one asked about my missing valve c Arrived for warranty service on OCS seat sensor. Asked to have tires checked and inflated. Agreed to oil change. No one asked about my missing valve caps. More

Truly a great place to do business I have never had a bad experience in the many years of dealing with Infiniti of Melbourne. The entire team is terrific. I highly praise the service I have never had a bad experience in the many years of dealing with Infiniti of Melbourne. The entire team is terrific. I highly praise the service and sales departments as they all seem to be informed, knowledgeable, congenial and extremely courteous and responsive to my needs. It is a pleasure to be in contact with them, and I know every detail will be taken care of. Thank you. More