INFINITI Of Melbourne - Service Center

Routine Service and minor repairs. We have used Infiniti Of Melbourne for the last 5 years and always received exceptional courteous service. Christine, our service advisor was very pr We have used Infiniti Of Melbourne for the last 5 years and always received exceptional courteous service. Christine, our service advisor was very professional and took care of all of our service issues. More

20k service qx60 Excellent customer service. We have leased numerous infiniti’s over the years from AJ Heirs and the service has always been excellent. Unfortunatel Excellent customer service. We have leased numerous infiniti’s over the years from AJ Heirs and the service has always been excellent. Unfortunately, we had to go to Atlanta to get a good deal on our current QX60 lease (Nalley Infiniti) because the good deals from AJ dried up but, the service department is still excellent! Trae kept me informed on the status of the service and did a great job getting warranty work approved. Thanks!! More

FX37 2013 Professional, courteous, timely and efficient. Did I mention friendly too? Saved money from original 45k service quoted last August.2017. My FX was wa Professional, courteous, timely and efficient. Did I mention friendly too? Saved money from original 45k service quoted last August.2017. My FX was washed and spray waxed!!! More

My service advisor Sue went the extra mile! I bought my Infiniti at another dealership and was promised a software update but they didn’t come through with it. Sue handled everything for me, fro I bought my Infiniti at another dealership and was promised a software update but they didn’t come through with it. Sue handled everything for me, from obtaining the authorization from selling dealership (which was no easy task) to ensuring I had a loaner vehicle during the time my vehicle was at Inifinti of Melbourne. She made sure my experience was top notch from beginning to end!! Thank you again Sue for all your help! More

Oil change and a smile Kristine Pelletier was extremely friendly and explained everything in detail. I had a loaner ready to go and was in and out in time for work. Kristine Pelletier was extremely friendly and explained everything in detail. I had a loaner ready to go and was in and out in time for work. More

The staff in the service department are always professional I have a Q60 and M35 that have received top notch service over the past several years. I would also add that Christine’s return to the dealership’s se I have a Q60 and M35 that have received top notch service over the past several years. I would also add that Christine’s return to the dealership’s service department has been a real plus. She is very knowledgeable and customer focused. More

25 years of service Continuous service for 25 years including 8 infinities always on time and completed on time. Never returned for follow up work. Thank you for your out Continuous service for 25 years including 8 infinities always on time and completed on time. Never returned for follow up work. Thank you for your outstanding work More

Valuables stolen from car while at Infiniti of Melbourne Had my old iPhone and the proprietary Infiniti-to-iPhone cable stolen from my car while it was at Infiniti of Melbourne. When I complained, the servi Had my old iPhone and the proprietary Infiniti-to-iPhone cable stolen from my car while it was at Infiniti of Melbourne. When I complained, the service manager helpfully pointed out that the fine print said they weren't legally responsible. More

Quick, Courteous Service My service person was informative and respective. He explained why I was having an issue so that I could fully understand what was required to provid My service person was informative and respective. He explained why I was having an issue so that I could fully understand what was required to provide a fix. The work was done in a reasonable amount of time while I relaxed in the lounge. More

Efficient and professional It was an easy and comfortable all round experience. Its one if the reasons l drive an Infiniti again after been gone for several years. It was an easy and comfortable all round experience. Its one if the reasons l drive an Infiniti again after been gone for several years. More