INFINITI Of Melbourne - Service Center

I brought my car in for a check engine light and an oil change, and the service department convinced me into getting new brake pads and brake service and a tire rotation. They gave me a 4 page list of thin change, and the service department convinced me into getting new brake pads and brake service and a tire rotation. They gave me a 4 page list of things to fix, And stressed the importance of doing it all for safety, knowing I had children. I skipped half of the services and still ended up spending close to $3000. They didn’t even address my concerns about the check engine light that had been going on and off for over a month. The brakes and a tire rotation were not even on my list of concerns, and my check engine light is still on. I tried to reach the service department multiple times on the phone, left a message, they never called me back. The service rep was extremely rude to me on the phone. Although the service manager tried to call me and resolve the problem, we don’t trust the dealership and will not be returning with our business. The dealership is dirty and not a luxury experience. For a luxury dealership, they do not even offer loaner cars until you complain and ask. I am very just disappointed and will not be buying an infinity again nor will I be using the dealership for service. Please do not contact me, as I have wasted enough time and money on this already. More

I called the morning prior to my appointment and did not get a phone call back. I did leave a message that I wanted to speak to someone prior to my appointment the next morning. I was told that my car w get a phone call back. I did leave a message that I wanted to speak to someone prior to my appointment the next morning. I was told that my car would be vacuumed and washed when it was done. Granted, the power did go out, but my car was returned a minimal of 15 minutes post the power being back on. They did wash the exterior of the car, but the car was not vacuumed out. Customer service rep by the name of Adam was great and I was impressed with him. I would come back. More

Got helped and satisfied, Fast service and make it easy with car drop off, thank you with car drop off, thank you More

Easiest new car purchase we have done. Very professional and easy to work with all of the Infinity team. Very professional and easy to work with all of the Infinity team. More

Special thanks to Martin Hausen. Great service rep!! He’s the best we’ve had in over 10 years of owning and servicing our 3 infinities at Infinity of Melbourne. Great service rep!! He’s the best we’ve had in over 10 years of owning and servicing our 3 infinities at Infinity of Melbourne. More

Great service. Service attendant was very knowledgeable, curtius, I felt very well treated. I give them 10 out of 10. I made a great choice by choosing this dealer Service attendant was very knowledgeable, curtius, I felt very well treated. I give them 10 out of 10. I made a great choice by choosing this dealer.Thank you very much Adam.. More

The service was on time through and complete. The wait time was reasonable and the accommodations were very nice. The wait time was reasonable and the accommodations were very nice. More

Martin is a very friendly and helpful service advisor who goes above and beyond to provide customers with a good experience. goes above and beyond to provide customers with a good experience. More

Excellent service as usual, thank you so much for taking care of our QX50. Much appreciated. care of our QX50. Much appreciated. More

Martin explained the process of getting the tow to the dealership, reviewed my warranties with me and had my issue resolved quickly. He turned a stressful situation into a pleasant experience. dealership, reviewed my warranties with me and had my issue resolved quickly. He turned a stressful situation into a pleasant experience. More