INFINITI Of Melbourne - Service Center

My service advisor Sue went the extra mile! I bought my Infiniti at another dealership and was promised a software update but they didn’t come through with it. Sue handled everything for me, fro I bought my Infiniti at another dealership and was promised a software update but they didn’t come through with it. Sue handled everything for me, from obtaining the authorization from selling dealership (which was no easy task) to ensuring I had a loaner vehicle during the time my vehicle was at Inifinti of Melbourne. She made sure my experience was top notch from beginning to end!! Thank you again Sue for all your help! More

Oil change and a smile Kristine Pelletier was extremely friendly and explained everything in detail. I had a loaner ready to go and was in and out in time for work. Kristine Pelletier was extremely friendly and explained everything in detail. I had a loaner ready to go and was in and out in time for work. More

The staff in the service department are always professional I have a Q60 and M35 that have received top notch service over the past several years. I would also add that Christine’s return to the dealership’s se I have a Q60 and M35 that have received top notch service over the past several years. I would also add that Christine’s return to the dealership’s service department has been a real plus. She is very knowledgeable and customer focused. More

25 years of service Continuous service for 25 years including 8 infinities always on time and completed on time. Never returned for follow up work. Thank you for your out Continuous service for 25 years including 8 infinities always on time and completed on time. Never returned for follow up work. Thank you for your outstanding work More

Valuables stolen from car while at Infiniti of Melbourne Had my old iPhone and the proprietary Infiniti-to-iPhone cable stolen from my car while it was at Infiniti of Melbourne. When I complained, the servi Had my old iPhone and the proprietary Infiniti-to-iPhone cable stolen from my car while it was at Infiniti of Melbourne. When I complained, the service manager helpfully pointed out that the fine print said they weren't legally responsible. More

Quick, Courteous Service My service person was informative and respective. He explained why I was having an issue so that I could fully understand what was required to provid My service person was informative and respective. He explained why I was having an issue so that I could fully understand what was required to provide a fix. The work was done in a reasonable amount of time while I relaxed in the lounge. More

Efficient and professional It was an easy and comfortable all round experience. Its one if the reasons l drive an Infiniti again after been gone for several years. It was an easy and comfortable all round experience. Its one if the reasons l drive an Infiniti again after been gone for several years. More

Fast, friendly, thorough Thanks so much Becky! I especially appreciated you figuring out how to get me in when there was a mistake and my appointment was not on the schedule! Thanks so much Becky! I especially appreciated you figuring out how to get me in when there was a mistake and my appointment was not on the schedule! More

easily accommodating. Friendly, no pressure service from Sue as always. I bought my car in Orlando, but this dealership still treats me great every time I need to go there! Friendly, no pressure service from Sue as always. I bought my car in Orlando, but this dealership still treats me great every time I need to go there! More

Best dealership I've ever been too! I brought my wife's vehicle in for her first service after we purchased it. I was greeted by the General Manager, Brian, who opened the front door for I brought my wife's vehicle in for her first service after we purchased it. I was greeted by the General Manager, Brian, who opened the front door for me. We walked me to the service department and introduced me to service advisor, Sue. She explained to me what they would be doing and how long it would possibly take. As I was waiting for it to be completed, the Parts Manager, Luke, introduced himself and asked if I had noticed the small scuff on the bumper of my vehicle and if I ever wanted any touch-up paint, that it was something they had readily available at any time. I said it would be a great idea to have some "just in case", so I purchased it. He offered me a drink as I continued to wait for my vehicle. Once completed, Shannon mentioned to me that there would be no charge on this service, since it was my first one. I was amazed and expected a pricey bill at the end, but instead was delivered a perfect vehicle, freshly washed and vacuumed! I couldn't be happier with my overall experience. Although the dealership seemed very busy, everyone made me feel like I was the only one there! BRAVO!!! More