INFINITI Of Melbourne - Service Center

Service department My experience with Trae in service area was exceptional. I had a real problem going in that day. I had a special person in my life having major serger My experience with Trae in service area was exceptional. I had a real problem going in that day. I had a special person in my life having major sergery at Holmes hospital. As I was running 10 directions all day, Trae was very much trying to make it simpler on me. I picked up my loaner car at 10:00, for just a normal oil change on my car. Well, it appeared there were other things needing attention on my car. Trae managed to work it all out for me to keep the loaner all day and pick my car up at the sales floor upon closing. and also, get everything fixed on my car, that was not expected , and fixed it so I could keep going until 7:00pm in my loaner car. I almost didn’t think I would make it back in time for closing. At 6:50 pm I called and talked to Tim the manager on the sales floor at closing. He actually stayed open a few more minutes for me to pay for my cars tune up etc. and give them back their car. Thank you Tim for waiting for me. All in all, a crazy day I had, running back and forth to Merritt island and back to the hospital 50 minutes away. It restores faith in customer service, that these people did for me. The understanding of my situation was heartwarming. Thanks again guys. More

Professional and hassle free. I’m never disappointed or surprised with the service and cost. Always top-notch. Kristine was helpful and provided the best customer care. I only want I’m never disappointed or surprised with the service and cost. Always top-notch. Kristine was helpful and provided the best customer care. I only wanted to spend a certain amount for service (this visit). Kristine shared what was critical for the service and what could be done at a later date. I was able to get all of the needed services completed in two visits at a fair price. More

Great service! Kristine was very helpful! She has my loaner car ready to go as soon as I dropped my car off for service. I was inside the dealership for no more than Kristine was very helpful! She has my loaner car ready to go as soon as I dropped my car off for service. I was inside the dealership for no more than 2 minutes for drop off and pickup combined! Thanks Kristine More

Simply spectacular , it was wonderful fast and efficient , I was in an out in record time, service is exceptional, also Trae was with me every step of the way , it was wonderful fast and efficient , I was in an out in record time, service is exceptional, also Trae was with me every step of the way More

My service rep miss Kristine was exceptional. I love coming to IFINITY Of Melbourne for my INFINITY needs because the staff are very knowledgeable, they’re punctual with time specific and that’s v I love coming to IFINITY Of Melbourne for my INFINITY needs because the staff are very knowledgeable, they’re punctual with time specific and that’s very important to me, whenever i picked up my truck it’s always clean. The service Rep, Kristine follows up to make sure all my needs were met. More

Always a pleasure to take my ride to Infiniti of Melbourne It is an absolute pleasure and extremely easy to schedule an appointment with infinity in Melbourne. Everyone is always very friendly, competent, and It is an absolute pleasure and extremely easy to schedule an appointment with infinity in Melbourne. Everyone is always very friendly, competent, and willing to help. Kristine is very efficient and knows her stuff. She always make sure to keep me updated with everything. My car is always ready when promised. They thoroughly inspect and make recommendations for necessary repairs. More

Service Department is always exceptional! I thought I had made a service appointment and when I called and spoke to Kristine she informed me that I didn’t have a spot reserved. She fit me in a I thought I had made a service appointment and when I called and spoke to Kristine she informed me that I didn’t have a spot reserved. She fit me in and even comped my oil change! This service department has always been top knotch! More

Overall an enjoyable experience in purchasing an new vehicle The entire staff, Trae Hendrix Service Advisor, Tim Kelly Sales Manager, and Michael Durkin Sales & Leasing Manager, plus the Mechanic (forgot his nam The entire staff, Trae Hendrix Service Advisor, Tim Kelly Sales Manager, and Michael Durkin Sales & Leasing Manager, plus the Mechanic (forgot his name) were extremely professional, with an great attitudes. More

Great service All people involved were very professional and courteous, I could not ask for better service, it was quick,efficient, and I would not go anywhere else All people involved were very professional and courteous, I could not ask for better service, it was quick,efficient, and I would not go anywhere else, thank you all. More

Christine and service personnel did a great job once again Christine P and the service personnel did a great job once again. 60,000 mile service was done within the time that Christine said it would be. Christine P and the service personnel did a great job once again. 60,000 mile service was done within the time that Christine said it would be. More