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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
466 Reviews
Call Service Center (321) 316-6894

466 Reviews of INFINITI Of Melbourne - Service Center

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August 21, 2024

we bought a used 2017 Buick Cascada from Infinity. Could not have been treated better all the way though. When there was a problem with a part, they kept us informed all the way. Most courteous. The d More

by markmacman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Castle
Report | Print
Aug 22, 2024 -

INFINITI Of Melbourne responded

Mark, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 17, 2024

Martin and the service team were amazing. . helped and followed with me even after I left More

by Abdel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Aug 17, 2024 -

INFINITI Of Melbourne responded

Abdel, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 16, 2024

Fantastic. Everything was done perfect and as promised! Martin Hausen our service advisor was great on everything! More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Aug 16, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 15, 2024

Adam was great! Smooth from drop off to pick up, no drama, price right. Thanks! More

by RDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Castle
Report | Print
Aug 15, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 15, 2024

Always get great service from Infiniti of Melbourne . From buying my fifth QX80 (2nd) from IofM, to getting them serviced… the team takes great care of me. More

by BBELL6612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tunde
Report | Print
Aug 16, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 15, 2024

Quick great friendly service . good price and they did a nice detail job after the service. Thankyou see you on the next service appointment More

by JOHNCARTELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 16, 2024 -

INFINITI Of Melbourne responded

John, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 14, 2024

The service folks are attentive but the price of service is sky high. Much higher than local auto service businesses. More

by GWILYMBARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Aug 14, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 14, 2024

I had an appointment and got there early and still waited over an hour for an oil change! Tundi Divoll is my sales person and she’s the best! More

by Dj901
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tundi Divoll
Report | Print
Aug 14, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

August 14, 2024

During a previous conversation my Service Advisor Martin mentioned he could give me a coupon of 15% off service max 150. I scheduled my appt and once the service was done he told me he could only offer a 6 More

by BROWN.TAWNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GM and Martin
Report | Print
Aug 14, 2024 -

INFINITI Of Melbourne responded

Tawny, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (561) 329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts, General Manager, Infiniti of Melbourne.

August 13, 2024

Every service on vehicle is flagged with over $2000 of service no matter how update you keep your vehicle. They don't even refill fluids. This makes me not trust anything they recommend. If there was ano More

by ALYSSAJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Report | Print
Aug 13, 2024 -

INFINITI Of Melbourne responded

Alyssa, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

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