INFINITI Of Huntsville

I've worked with these guys for the past 4 years. I NEVER worked with any dealers in Huntsville before because of taxes, prices, and other reasons. I purchase most of my cars in other counties or othe NEVER worked with any dealers in Huntsville before because of taxes, prices, and other reasons. I purchase most of my cars in other counties or other states, even going so far as a full day's drive to find the car I want. I think that in and of itself says something. Another point worth making: my dad is the same way. After I showed him my Infiniti, he purchased one from the same dealership and he lives in Marshall County. My most recent lease/purchase was not supposed to happen because I wanted to keep my car (2011 Infiniti IPL). Rob kept calling because he knew the car that I would be trading up to is an awesome car. The only differences would be going to a newer model year and an automatic, which I normally cannot stand. He kept after me over the course of 6 weeks, not pestering by any means, but gently persuading me that the '14 IPL is just as awesome if not more than my '11. He kept my payment very close to what I was paying and assured me that I would love this car. I finally said, "sure, why not -- it's time to swap anyway." I am overwhelmed at how much better the 2014 IPL is over the 2011. I'm not sure how these guys knew because it only had 16 miles on it but, holy moly, it feels way more dialed-in than the '11 in every way. It's quieter, smoother, and tighter than the 6MT which I did not expect. The '11 is powerful and wicked fast. This '14 feels even moreso. It's as though the engineers were more focused on the automatic since it sells more and left the 6MT in the dark ages! I've owned and driven MANY cars. I loved my older car in every way and didn't want to part with it. The G37s (or Q60s) is a dream to own and drive, virtually maintenance free, very easy to do scheduled upkeep yourself like fluids, etc, and seem to get better every year. I would absolutely recommend them and this dealership at any time. Don't even get me started on service -- I rarely have any but when I do (tires or accessory installs), these guys do it right! More

When I look for cars, I look at a lot of them. I even tell sales people I am just looking, but they still try to pressure me. What a breath of fresh air with Rob Lenoir and the Smith Infinity team. Rob tell sales people I am just looking, but they still try to pressure me. What a breath of fresh air with Rob Lenoir and the Smith Infinity team. Rob was very personable and took the time to get to know me and understand where I was coming from. I never felt any pressure. However, he worked diligently to find me an option I might like. Over the 4 or 5 day process it took to settle on a car at Smith Infinity, Rob was extremely responsive to my e-mails and calls with questions. After I bought the car, I went to pick it up the next day. I was early, but Rob saw me and waited with me. It was only later when I found out that it was Rob's day off and he had come in just to make sure everything was ok with the car! I expect this will not be the last car I buy from Rob. More

Misdiagnosed a problem which cost us three times more money to repair after driving on the damaged parts. They also tried to double charge us for our first service, all while running our battery dead (ke money to repair after driving on the damaged parts. They also tried to double charge us for our first service, all while running our battery dead (keeping our car twice as long as stated), and charged our card twice for our service the second time around. I wouldn't refer their service/ parts department to anyone. They are the least organized and most careless individuals I've ever had the pleasure of dealing with. More

Sale manager is helpless, trying sale the car more higher than value of the car. That's why i dont see any customer at the dealership. Sale rep. Is ok but no experience. than value of the car. That's why i dont see any customer at the dealership. Sale rep. Is ok but no experience. More

What a wonderful experience. They seemed genuinely interested in finding the best way to help me. I had visited quite a few other dealers in the Huntsville area and was very unhappy. I highly recomm interested in finding the best way to help me. I had visited quite a few other dealers in the Huntsville area and was very unhappy. I highly recommend this dealer. More

I was in the process of finding a preowned vehicle to replace and older Honda civic I had been driving for years. Needless to say I was in no hurry to buy a vehicle and would have been perfectly happy to replace and older Honda civic I had been driving for years. Needless to say I was in no hurry to buy a vehicle and would have been perfectly happy to drive my old car for years to come. However, I caught a bit of spring fever last week and decided to go carshopping. I found this great Jeep in near perfect condition at Smith Infiniti of Huntsville. Being a student, I wanted a great deal and an easy transition into a newer vehicle. Smith Infiniti was wonderful! Not only was my new Jeep brought to my home for a demonstration due to my hectic schedule, but they had the paperwork ready and waiting for me when I walked into the dealership. It was easy, painless, and the very best experience I have ever had buying a car. Rick Cantrell and the employees at Smith Infiniti made me feel welcomed and never once did I feel pressured into buying. I would suggest that anyone in the market for any type of new or preowned vehicle head to Smith Infiniti first! More

How do they stay in business with no (or so few) new models on their lot? It does not appear they have dedicated Infiniti salesman...everytime I talk to someone, he comes from another building and hand models on their lot? It does not appear they have dedicated Infiniti salesman...everytime I talk to someone, he comes from another building and hands me a business card with Dodge listed, but NOTHING about Infiniti.<br><br>I have heard that other dealerships have looked into buying this one...someone needs to buy it and improve it...<br><br>I think I have so many concerns about the dealership that I probably cannot buy an Infiniti...I also worry about the service dept.<br><br>So...unless they improve dramatically very quickly...I will scratch Infiniti (M35) off my list. More