Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI OF THOUSAND OAKS - Service Center

Thousand Oaks, CA

4.6
47 Reviews
Call Service Center (805) 494-1200

47 Reviews of INFINITI OF THOUSAND OAKS - Service Center

Sort by
March 30, 2025

Amazing dealership, Alba Ramierz is fantastic. She provides excellent service always helpful and goes above and beyond. More

by erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 28, 2025

The woman who took care of me…. Patti…was a real pleasure to work with. She was very helpful. More

by rebspieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti
Report | Print
Mar 28, 2025 -

INFINITI OF THOUSAND OAKS responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 28, 2025

Fabian greeted me promptly and listened to my needs. He was able to resolve my issue and kept me updated on the status of my vehicle. Great team members from check in through out. More

by Tarango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Report | Print
Mar 28, 2025 -

INFINITI OF THOUSAND OAKS responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 28, 2025

Excellent service. Alba explains all of the required service in detail and lets you know of any upcoming issues. More

by Ammg37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba
Report | Print
Mar 28, 2025 -

INFINITI OF THOUSAND OAKS responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to see you again soon!

March 28, 2025

The service was excellent as was the car wash. However, we had an incident with the advertised oil change price. We were sent a card which didn’t indicate it was a coupon. We had to go home to ret More

by hals0
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 28, 2025

Perfect My time at the dealership was fine. The staff is always very pleasant and helpful. More

by KMCOWAN
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
September 27, 2024

Excellent care, service and work done right in a timely fashion. I Would definitely recommend. More

by johnmattjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Report | Print
Oct 10, 2024 -

INFINITI OF THOUSAND OAKS responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 18, 2023

The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need. More

by wellswho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
Report | Print
June 26, 2023

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to r More

by imf240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alba and patty
Report | Print
Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.

Jun 26, 2023 -

imf240 responded

AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR

Jun 26, 2023 -

imf240 responded

I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more

Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.

Jun 26, 2023 -

imf240 responded

How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA

March 11, 2023

This dealership is one of kind. They treat you like family. I love it there. They take such good care of my car. More

by Happyone25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Ramirez
Report | Print
Mar 16, 2023 -

INFINITI OF THOUSAND OAKS responded

Michele, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

1
2
...
5