INFINITI OF THOUSAND OAKS

Still waiting on my car mats I bought a car from them last August. While they did sell me a ok car, I can't say that I was a fan of their service after I bought the car. After the I bought a car from them last August. While they did sell me a ok car, I can't say that I was a fan of their service after I bought the car. After they detailed the car, brought it to me, I realized not only was the car not filled with gas, but I was missing the driver side floor mat. The salesman alerted me, and promised I would have one mailed to me within the week. It has been almost 6 months and I haven't heard from anyone. I've called 5 times and each time I have spoken to someone, but no one ever mails the mat, or follows up with me. Beyond that, I have also emailed them, and haven't received a response. Im certain they received the email, because I was using that same email address to reach them prior to the sale, and I was successful reaching them. I would drive there, but I live more than an hour away, and LA traffic is too crazy. Update 3/18/2018 I'm guessing the dealer saw this review, or any other review I have written, because they reached out to me and promised to send me a floor mat. Well, the floor mat arrived two days ago, and I'm even more disappointed than I was before. They sent me a dirty floor mat. I bought the car used, so I didnt expect them to send me a new mat, but I definitely don't think its acceptable to send a dirty mat. There's literally sand in the box it arrived in. I don't believe I can upload pictures here, which is a bummer, but the floor mat is extremely dirty. It's stained on the front, the letters QX70 are brown, and theres actual dirt/ sand on the back of it. I won't even bother putting it in my car. More

Salesmenship IOTO has a great pre owned sales team that are very respectful and knowledgeable they have the best cars and the best deals no doubt IOTO has a great pre owned sales team that are very respectful and knowledgeable they have the best cars and the best deals no doubt More

Great Dealership. honest transaction We are an out of state buyer and purchased our 2018 qx80 vehicle from infiniti of Thousands Oaks. We had visited or talked to many dealers before tal We are an out of state buyer and purchased our 2018 qx80 vehicle from infiniti of Thousands Oaks. We had visited or talked to many dealers before talking to Dennis at the Infiniti of TO. All process was hassle free and we worked with Dennis to make the deal without even visiting the dealership!!. I highly respect the honesty of this dealership and incredible pricing offer that no other dealer was able to match or even offer. After the deal was finalized, I visited the dealership, met the staff, signed paperwork and was able to leave in a matter of an hour. No overselling or gimmick and whole transaction was very smooth. We arranged our own transporter for shipment, and the vehicle was delivered to our home without any issues. More

Awesome Experience! My daughter and I were treated like royalty by Sandy and Dylan Young. They worked on the perfect deal for almost a week, finding the Infinity packag My daughter and I were treated like royalty by Sandy and Dylan Young. They worked on the perfect deal for almost a week, finding the Infinity package that met our needs. The entire sales, finance and delivery processes were effortless, and I recommend buying your next automobile from Infinity of Thousand Oaks. My finicky daughter loves her car! More

Best service ever. I wish I could give them 10 stars. From service to sales everyone treats you like you are family. I would buy a car from them even if I moved halfway I wish I could give them 10 stars. From service to sales everyone treats you like you are family. I would buy a car from them even if I moved halfway across the world. More

GREAT GROUP OF GUYS/GALS Last week I leased a new Q40 from Infiniti of Thousand Oaks!! I couldn't be more pleased with the attitudes of all the people I interacted with, from Last week I leased a new Q40 from Infiniti of Thousand Oaks!! I couldn't be more pleased with the attitudes of all the people I interacted with, from the Sales Consultant, Micky Krunsbruner, the Personal Assistant, Travis Lee, the Service Consultants, Julio Ramirez and Alba Ramirez, and EVERYONE ELSE that I had the pleasure of interacting with and don't have their names. They made doing business with them more of a pleasure than the normal dreaded event. The Q40 is my 4th Infiniti with this dealership. I wouldn't have come back if I wasn't pleased with the customer service!!!! More

sales was ok, but service is really bad Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this i Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this is not even comparable. The service is just plain bad. It's like they cannot be bothered and it's too much work. Ick. More

Amazing Experience! I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was aut I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was authentic and genuine in his sales approach which made for a no stress, no hassle purchasing experience. All the other staff I encountered were warm and friendly. There are three other Infiniti dealerships closer to me but it was worth the extra time and effort to travel to Thousand Oaks. I highly recommend them for your Infiniti purchase. More

Honest, no pressure, stand behind the sale and fix any unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting. unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting. More