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INFINITI OF THOUSAND OAKS

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.5
94 Reviews
Our sales team at INFINITI of Thousand Oaks boasts years of experience catering to the diverse needs of customers throughout Ventura and Los Angeles counties. Conveniently located in Thousand Oaks, we proudly serve the communities of Camarillo, Agoura Hills, Westlake Village, Moorpark, Newbury Park, Oak Park, Malibu, Calabasas, West Hills, Woodland Hills, Santa Monica, Beverly Hills, and West Los Angeles. Discover your perfect vehicle with our expert guidance. Explore our online inventory, request more information, schedule a test drive, or inquire about financing options. Let us help you find the INFINITI that fits your lifestyle.
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3570 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 94 reviews

June 26, 2023

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to r More

by imf240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alba and patty
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Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.

Jun 26, 2023 -

imf240 responded

AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR

Jun 26, 2023 -

imf240 responded

I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more

Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.

Jun 26, 2023 -

imf240 responded

How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA

March 11, 2023

This dealership is one of kind. They treat you like family. I love it there. They take such good care of my car. More

by Happyone25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Ramirez
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Mar 16, 2023 -

INFINITI OF THOUSAND OAKS responded

Michele, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

February 03, 2023

Absolutely terrific. Dealing with their service dept is a pleasure, Brian, my service advisor is the best!! My car is 15-years old and looks / runs like new largely du More

by rokdocnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fudenberg; Julio Ramirez; Matt Bishop
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Mar 02, 2023 -

INFINITI OF THOUSAND OAKS responded

Thank you!!! Our team thanks you!!

January 21, 2023

Good customer service, good communication, good loaner car. Overall very satisfied Everyone was very friendly and courteous. More

by yantras_cloves0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian??
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Jan 24, 2023 -

INFINITI OF THOUSAND OAKS responded

We strive to provide the best service and we are thrilled to hear that you were satisfied with our dealership! Thank you!

January 18, 2023

I bought my first Infiniti from thousand Oaks and the service has always been Great! You can expect courteous, friendliness, honesty and professionalism from their staff. More

by ermansmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
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Jan 24, 2023 -

INFINITI OF THOUSAND OAKS responded

We appreciate your review and are happy to have you as a customer! Thank you!

December 06, 2022

I have owned at least 6 Infiniti's. Your dealership is top tom bottom the best with whom I have worked. It is clean, thorough and over delivers in every way. More

by maltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
Report | Print
Dec 14, 2022 -

INFINITI OF THOUSAND OAKS responded

thank you for those kind words, that's always our goal!!!

December 01, 2022

Courteous and knowledgeable service advisor. Work was completed in a timely fashion and performed excellent. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fudenburg
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Dec 14, 2022 -

INFINITI OF THOUSAND OAKS responded

that's what we strive for everyday< thank you!!

November 25, 2022

Great service at the dealer infinity , good skills from the service technician on the dealer More

by Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alva
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Dec 14, 2022 -

INFINITI OF THOUSAND OAKS responded

Always our goal, thank you!

November 13, 2022

Patty Ramirez handled everything and even discovered my new battery was bad and had it replaced. More

by coreywb1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patty Ramirez
Report | Print
Jan 30, 2023 -

INFINITI OF THOUSAND OAKS responded

Coreywb1, we are glad we could help!

October 02, 2022

Service representatives Alba and Virginia are amazing and attentive. Staff in reception area very nice and kind. More

by ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alba and Virginia
Report | Print
Oct 02, 2022 -

INFINITI OF THOUSAND OAKS responded

We are happy to provide you with an excellent customer service experience!

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