Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

INFINITI OF THOUSAND OAKS

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.5
93 Reviews
Our sales team at INFINITI of Thousand Oaks boasts years of experience catering to the diverse needs of customers throughout Ventura and Los Angeles counties. Conveniently located in Thousand Oaks, we proudly serve the communities of Camarillo, Agoura Hills, Westlake Village, Moorpark, Newbury Park, Oak Park, Malibu, Calabasas, West Hills, Woodland Hills, Santa Monica, Beverly Hills, and West Los Angeles. Discover your perfect vehicle with our expert guidance. Explore our online inventory, request more information, schedule a test drive, or inquire about financing options. Let us help you find the INFINITI that fits your lifestyle.
Contact Dealership

3570 Thousand Oaks Blvd

Thousand Oaks, CA

91362

Directions

By Type

Showing 93 reviews

September 27, 2024

Excellent care, service and work done right in a timely fashion. I Would definitely recommend. More

by johnmattjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Report | Print
Oct 10, 2024 -

INFINITI OF THOUSAND OAKS responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 27, 2024

Avoid this dealership, don't make the same mistake I did, they will tell you one thing and do another More

by joyleeschroeder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis
Report | Print
Jun 27, 2024 -

INFINITI OF THOUSAND OAKS responded

Hi Lee Schroeder thank you for taking the time to leave us your honest feedback. Here at INFINITI Of Thousand Oaks, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (805) 494-1200 to discuss ways we can better serve you in the future.

February 27, 2024

Spectacular staff! Jaquelyn in particular is amazing. She helped me through the whole process of buying my car. She needs a raise! Seriously! Very genuine girl, I stron More

by Colin K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaquelyn
Report | Print
December 28, 2023

We just bought our sixth vehicle from this dealership. They are very knowledgeable in helping us stay within our budget. We would highly recommend them. More

by edandbarb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Mike
Report | Print
November 28, 2023

Amazing dealership. Amazing staff!!!!(especially Dennis) This is our second infinity car from them. We highly recommend!!! More

by mfoox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Ricardo, Fidel
Report | Print
November 27, 2023

I just bought My third car from this dealership. And as always, they made it as painless as possible. Ricardo, Christian and Fidel All helped me achieve my goal with my new car. They are friendly an More

by bsawitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo, Christian, fidel
Report | Print
October 11, 2023

Knowledgeable staff; Good lease terms; Employees are courteous and helpful. Had questions about car features after I leased, and they responded quickly. More

by ear2ground
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Christian, Brian
Report | Print
September 07, 2023

I bought a CX-3 from Carlos this past weekend. He was super helpful and nice to work with. Got a great deal and would highly recommend their services! More

by Jamie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
August 18, 2023

The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need. More

by wellswho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
Report | Print
June 26, 2023

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to r More

by imf240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alba and patty
Report | Print
Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.

Jun 26, 2023 -

imf240 responded

AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR

Jun 26, 2023 -

imf240 responded

I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more

Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.

Jun 26, 2023 -

imf240 responded

How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA

1
2
...
10