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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
647 Reviews

647 Reviews of INFINITI OF DENVER - Service Center

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August 20, 2024

Would have been 5 stars but I was told my fluids would be topped off and they would give it a quick wash and vacuum. Inside was not vacuumed and I still get a warning light that I am out of window wash. Als More

by lbgmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

INFINITI OF DENVER responded

Ibgmo- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed all expectations and it sounds like we missed the mark on several fronts. Our service manager, Tim is anxious to talk with you. Because if your review handle it is a bit difficult to find out your name. So at your earliest convenience, can you call him at 303-671-6000 and ask for Tim?

August 19, 2024

The service and staff is always friendly, professional. They make the process of working with them easy and stress free. More

by Kevincox72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

INFINITI OF DENVER responded

Hi Kevincox72, thank you for taking the time to leave a review for us at INFINITI OF DENVER . We're happy we could meet your expectations! We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 17, 2024

I have been a customer of IOD for more than 20 years. Always first rate service. It’s a great convenience to have the use of a loaner vehicle when service work is done. More

by morgan944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

INFINITI OF DENVER responded

Morgan944-this is fantastic! Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. The service team will be excited about your review. We're committed to providing the best possible service to our customers and your review is a testament to that. We are so grateful you have trusted us for over 20 years to fix your vehicles. We are glad you find the loaner program convenient. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.

August 16, 2024

I feel that this dealership is very trustworthy and professional. I have told friends and family members about the great service we receive every time we have brought are car in for service. More

by gthornton5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

INFINITI OF DENVER responded

Gthornton5455- we absolutely love this review. Your review means a lot to us and we're so grateful for your support. The team will be thrilled. We're committed to providing the best possible service to our customers and your review is a testament to that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 08, 2024

Their service dept. is awesome and very accommodating, which speaks for its dealership as well. More

by martinpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

INFINITI OF DENVER responded

Martinpalmer - we love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for 25 years. We are so happy to have you as a customer and we look forward to seeing you in the future. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

August 07, 2024

My service advisor always knows about my vehicle and my service record He is friendly, informative and keeps me updated on the progress of the service More

by HappyQ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

INFINITI OF DENVER responded

HappyQ60-Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Chris will be excited about your kind words. We think he is pretty special, also. Your review will help other customers make informed decisions and we can't thank you enough for that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 01, 2024

From my initial phone call to make the service appointment to the point I received my car back these guys were amazing. Tiffany was wonderful to speak with to make arrangements, both valet drivers More

by dsbeyer88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany
Aug 01, 2024 -

INFINITI OF DENVER responded

dsbeyer88 - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We greatly appreciate the kind words and Tiffany & Jeremy will be thrilled. It is customers like you that make our job so rewarding. This review is such a great way to start off August. We know you can choose any dealer, so thank you for choosing INFINITI OF DENVER as your dealership of choice.

August 01, 2024

Super helpful, always honest. This service department is the one I go to for all of my Nissan's maintenance! More

by 3dlancaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

INFINITI OF DENVER responded

3dlancaster, we are so pleased you enjoyed your visit to INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. Thank you for trusting us for all of your Nissan needs. It is customers like you that make our job so rewarding. We appreciate you for your loyalty and support.

July 30, 2024

My service advisor, Clark, is amazing. He’s the only one I see. He’s very thorough, extremely knowledgeable, patient & kind. Keeps me abreast on how the service is going. I highly recommen More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

INFINITI OF DENVER responded

C - thank you for taking the time to let us and others know about your service experience with INFINITI OF DENVER. We agree, Clark is pretty special. He has been a part of our family for 25 years. Our goal is to exceed your expectations each time. Sounds like Clark did just that. We know you can choose any service center, so thank you for continuing to choose INFINITI OF DENVER.

July 27, 2024

Clark Herold was excellent. Great communication and explained all necessary repairs thoroughly. I was very pleased with the whole experience. More

by stutz2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

INFINITI OF DENVER responded

stutz2112 - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for 25 years. We're committed to providing the best possible service to our customers and your review is a testament to that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

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