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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
634 Reviews

634 Reviews of INFINITI OF DENVER - Service Center

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February 25, 2018

Great Job Professional, friendly staff, very good communication between service and myself, she kept me informed of everything, called me if there was something More

by marla1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krista Sparks
Apr 11, 2018 -

INFINITI OF DENVER responded

Marla1103, you have to option to choose anyone, so we appreciate you making us your dealership of choice. We will be sure to pass on the positive feedback to Krista!

February 23, 2018

good service experience First time here; came on basis of free oil change offer from Infiniti at this location. Pleased with professionalism & courtesy of the service advisor More

by DG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure of the name of the service advisor who initially took my paperwork & then handed over to Clark
Apr 11, 2018 -

INFINITI OF DENVER responded

DG, Your kind words mean lot to us. We appreciate your feedback and, at INFINITI OF DENVER, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

February 20, 2018

Excellent Service. Clark, service contact did an excellent job of keeping me informed accurately. The car had problem with USB port not being defected. The part was repl More

by Ladies1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Venassa, Brooke Cleckley, David Yoo
Apr 11, 2018 -

INFINITI OF DENVER responded

Ladies1, thank you for taking the time to let us and others know about your experience at INFINITI OF DENVER. We strive to provide superior service every time!

February 18, 2018

Courteous, efficient service from Clark, service advisor Clark Hearold and the technicians who serviced my car were efficient and courteous. The dealership provides a comfortable lounge and snacks and bever More

by Paul Zuckerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

INFINITI OF DENVER responded

Paul Zuckerman, Thank you for taking the time to let us and others know about your experience at INFINITI OF DENVER. Our goal is to exceed your expectations each time. We will be sure to pass on the positive feedback to Clark.

February 17, 2018

Emission Control Factory Adjustment I was told when I got there, it would take 45 minutes to an hour and it was 1 1/2 hours later before I was out. Other than the time element, the serv More

by DEBORAH GAMBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

INFINITI OF DENVER responded

Thank you again for taking the time to let us know how we did. Clark will be excited about your kind words. We think he is pretty special, also. We hope to be of service to you again in the future and the rest of your day is as awesome as you are! Best wishes, Infiniti Of Denver

February 16, 2018

Quality Work/Exceptional Customer Service Chris was very helpful in resolving the problem. His customer service with myself, as well as others he was assisting, was exceptional. He was kind an More

by Debra Barela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

INFINITI OF DENVER responded

Debra Barela, thanks for this nice review! Chris truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs.

February 15, 2018

Chris - Very Professional! My experience for a routine oil change, fluid servicing, and tire rotation was first rate. Chris was very friendly and professional! The Infiniti of D More

by Polarex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

INFINITI OF DENVER responded

Polarex, we at INFINITI OF DENVER are so happy to hear about your positive experience. Thank you for taking the time to share it with us and others.

February 10, 2018

Clark rocks As always Clark got me in without an appointment for my check engine light issue. Then found the problem and told me it was still covered under my emi More

by JOHN VON TILIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

INFINITI OF DENVER responded

John Von Tilius, I am happy to hear your time spent with Clark was pleasant. If you have any questions or concerns regarding your vehicle, please come back to visit us. We look forward to seeing you in the future.

February 03, 2018

Service Good not sure why I have to put a comment hate surveys like this. I had Jon issues until this survey made me write 25 words More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

INFINITI OF DENVER responded

Thank you for the 5 star review. We think you are 5 stars too! Thanks again for taking the time to leave us this information about your recent visit. Take care! We hope to see you soon!

Oct 06, 2021 -

Nikki responded

Thank you for the service m. All was good.

January 14, 2018

CLARK,UR THE BEST, THATS BECAUSE YOU LOVE YOUR JOB!!! CHRIS & AMY ,THE REASON WE DO BUS.HERE,BECAUSE OF THE GREAT STAFF YOU--GUYS PUT TOGETHER!!! KUDO;S TO CHRIS&AMY!!! ALSO DAVID,BEST SALES--PERSON YOU-- More

by LUCILLE dominguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Yoo
Jan 18, 2018 -

INFINITI OF DENVER responded

Lucille, thank you for servicing with us. Our goal is to exceed your expectations every time.

Apr 11, 2018 -

INFINITI OF DENVER responded

Lucille, Your kind words mean lot to us. We appreciate your feedback and, at INFINITI OF DENVER, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.

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