INFINITI OF DENVER - Service Center

Unsatisfied with my dash cam being unplugged and removed. I know because when I got back in my vehicle the wires were hanging from the top of my windshield and my dash cam wasn’t properly put back as I had i I know because when I got back in my vehicle the wires were hanging from the top of my windshield and my dash cam wasn’t properly put back as I had it ! But other than that service was great More

Good customer service I've owned my Infiniti for one year and only have had need for minimal maintenance to be performed on it. In particular I've dealt with a gentleman na I've owned my Infiniti for one year and only have had need for minimal maintenance to be performed on it. In particular I've dealt with a gentleman named Jeremy Strnad as my customer representative. When I've taken my car to the dealership for service Jeremy has been thorough, courteous and completely forthcoming about what work was being done on my car. No work was done on the car unless and until Jeremy spoke with me and kept me informed. I am impressed with the quality of work which has been performed on my car and more impressed by the customer service which is exhibited by Jeremy and the dealership. More

I have always been pleased with the quality of service from Infiniti of Denver. My service rep Jeremy was accurate in his assessment of the time it would take for the installation of new brakes and other from Infiniti of Denver. My service rep Jeremy was accurate in his assessment of the time it would take for the installation of new brakes and other routine services and provided regular updates. He was also prompt in his response to a follow up question I had after I picked up the car. I highly recommend Infiniti of Denver! More

My experience In service department was excellent from the time I arrived until work completed. I would recommend to friends and family. Service writer was very personable. the time I arrived until work completed. I would recommend to friends and family. Service writer was very personable. More

Clark at Infiniti of Denver helped me out tremendously! My 2019 Q50 quit on me unexpectedly. I was able to get it towed to Infiniti of Denver and get a rental car within a couple of hours. My 2019 Q50 quit on me unexpectedly. I was able to get it towed to Infiniti of Denver and get a rental car within a couple of hours. More

Took my Q50 to get service a couple weeks ago. Oil filter ended up cracking and making a huge miss at my house. The guys at Infiniti Of Denver fixed my car and came to my house to clean up the oil miss all f ended up cracking and making a huge miss at my house. The guys at Infiniti Of Denver fixed my car and came to my house to clean up the oil miss all for free. That was really awesome of them. Will keep using these guys in the future love the customer service they give me... More

Excellent, never any surprises, I completely trust Clark! Infinity of Denver will never leave you wondering, "what have I just done". Trustworthy in all respects, ask a question, know you will receive an hon Infinity of Denver will never leave you wondering, "what have I just done". Trustworthy in all respects, ask a question, know you will receive an honest answer. More

Run, Don;t Walk to any other Infinity dealership STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for tw STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for two years, with no problems. Since mid-October, when we had our first snow storm, at the first sign of snowflakes, the car would begin to lurch and felt like it was loosing power, to the point it would barely move, even while floored. Apparently, what is happening is that the front sensor is malfunctioning and it sees the snowflakes as obstacles and applies the brakes. Kind of a problem in Steamboat where snowy, icy, roads are the norm during winter. Random braking on these kind of roads at 65 miles per hour is clearly not safe. Asked Infinity about it on three separate occasions and finally had it towed in. Infinity Denver made me pay for a rental in Steamboat, even though I asked them to bring me up a loaner, since I needed a 4 wheel drive (no 4-wheel drives were available at the time). The tow truck was coming back empty after delivering my car and it only made sense that they could bring back a 4 wheel drive loaner. They did tell me that I would be reimbursed for the rental, but I later found out that reimbursement takes 4-6 weeks for something that was Infinity's problem. Of course, I didn't feel it was right that I had to bear the expense of carrying this cost on my credit card, but I was in a bind. Plus, Clark, the service contact, didn't seem to want to make an effort to help me out with that, either. In fact, the whole experience seemed like a nuisance to him; from timely following up with me regarding the progress of the repairs, to explaining the repairs that were needed. So much so, that from the time Infinity had the car, countless delays occurred to the extent that a simple repair took 2 weeks to complete. I say it was simple because that is how Clark explained the repair to the tow truck driver when he came to pick it up to get the car back to me. I clearly got the feeling that since I was so far away and was paying for the rental, they just kept pushing off the work that needed to be done to the car, until it was convenient for them. And, even after having the car for all that time, they didn't do the other things that needed doing under the warranty, like fixing the corroded battery terminal, or that I specifically requested, as in checking the engine filter, among other things. More disturbing, I never got any written documentation of what repairs were needed and the cost until my car was delivered back to me (the bill was sitting on the front seat), nor did I get the original parts that were replaced, both of which are required by Colorado law. Clark also suggested certain repairs without offering me any proof that they needed to be done, such as flushing the brakes. In short, I feel like I was being taken advantage of since I lived out of town and it would be difficult to oversee the work. Needless to say, I have no trust in Infinity Denver, or Clark, in particular. After all that aggravation, THEY DIDN'T FIX THE PROBLEM. It has been snowing every day since I got the car back and the car still brakes randomly at the slightest bit of snow. I can't drive it. THE CAR IS A DEATH TRAP. And, to add insult to injury, Infinity Consumer Affairs will not process my rental car reimbursement for 4-6 weeks. How hard is it to cut a check and Fed-Ex it? Luckily, MIKE WARD INFINITY will look at the car and give me a loaner, so I don't have to carry the rental expense. They are so much more helpful than Clark at infinity Denver ever was. I don't know what the problem is with Infinity Denver. A few weeks prior to my car problems, I called the finance department to see about buying out my lease. At that point, I really liked my car and wanted to purchase it. I talked to Daniel and never heard back. It is now clear that Infinity Denver doesn't want any business, either sales or service. Fine by me, since they won't have mine. At least, through all of this, I discovered Mike Ward Infinity. My experience so far is that they actually know how to treat customers and provide good service. More

Very nice staff The service department had my car for the day while I had the newer version as a loaner. My G37X did not need any repairs and I had an appointment for The service department had my car for the day while I had the newer version as a loaner. My G37X did not need any repairs and I had an appointment for the 105k service. There was some miscommunication on the list of items to be accomplished in the service between myself, the service writer and the mechanic. I would make the suggestion that they print out a line by line itemization of the work to be completed and have the customer initial by each item at the beginning of the appointment so that no one has to rely on another persons interpretation of a hearsay conversation. More

Clark a true professional. It’s so nice knowing you can bring your car in for any service and know it will be done quickly, correctly and professionally. Clark in Service is the It’s so nice knowing you can bring your car in for any service and know it will be done quickly, correctly and professionally. Clark in Service is the one person I trust to ensure all those things are completed. Top notch joint all around. More