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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
652 Reviews

652 Reviews of INFINITI OF DENVER - Service Center

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December 30, 2022

Jeremy S in service is great. I always have an excellent experience. This time is used the valet service they offer. This is the way to go. More

by EGINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
Jan 02, 2023 -

INFINITI OF DENVER responded

EGINK - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy will be excited about your kind words. We think he is pretty special, also. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 26, 2022

I believe the estimate for replacing the headlight assembly was outrageous. I was told the ballast in the light could not be replaced and a hold new light assembly needed to be installed for the pric More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Hearold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

INFINITI OF DENVER responded

Randy - Sorry to hear about your experience with us. We apologize but INFINITI does not make a separate ballast part on a 2014 QX60. Companies such as RockAuto do not sell to dealerships, therefore, we have no way of getting the aftermarket part needed so we have to sell a full OEM hold light assembly. Also, I sure you know, when a dealership uses aftermarket parts, we are unable to warranty the work. We know it doesn't make it easier on you and for that we are truly sorry. Our Service Manager, Tim would love to discuss more in detail if you would like to call at your earliest convenience, 303-671-6000.

December 24, 2022

We've been with this dealership at least since 2000 and have never been unhappy with the service provided. More

by carol m sarche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Medina
Dec 27, 2022 -

INFINITI OF DENVER responded

Carol- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We appreciate that you have chosen us as your dealer since 2000. It is customers like you that make what we do enjoyable. We will pass along the kind words to the team. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 23, 2022

Great coffee in the lobby! Jeromy and Clarke do a great job getting you checked in and they are engaged about the service you receive. More

by Zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Strnad
Dec 27, 2022 -

INFINITI OF DENVER responded

Zack - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy & Clark will be grateful for your kind words. Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 21, 2022

The service department is very friendly, thorough and trusting. Chris is very communicative and great at informing and following up. More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

INFINITI OF DENVER responded

Heather! We love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Chris will be excited about your kind words. We think he is pretty special, also. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 18, 2022

Clark was very efficient and knowledgeable. Was also very helpful. Good to do business with him. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2022 -

Bill responded

Okay

December 17, 2022

I was in need of a place to repair my G37X. Not only did this location take my car in for an estimate, but you provided me with video footage alongside of it. I was very impressed. - A Hap More

by ALY.ROD32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Medina
Dec 19, 2022 -

INFINITI OF DENVER responded

Aly.rod32, thank you for your kind words and this wonderful review! Our goal is to exceed your expectations each time. Sounds like our team did just that. We are so glad you are Happy customer. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

December 16, 2022

This dealership is always at your service! ! They are prompt with no problem to help you fix your Infiniti fast and great customer service!! More

by Luvebugg2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic!!, Jeremy Strnad
Dec 16, 2022 -

INFINITI OF DENVER responded

Luvebugg2013- Thank you for taking the time to let us and others know about your visit to INFINITI OF DENVER. Jeremy will be excited about your kind words. Our goal is to exceed your expectation each time. We appreciate your loyalty. We know you can choose any dealer, so thank you for choosing INFINITI OF DENVER.

December 14, 2022

Everyone at the dealership was extremely friendly, knowledgeable, and helpful. They communicated with me well regarding when my vehicle would be ready and provided me with a loaner vehicle while mine More

by Jess.thompson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Dyke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roman Gelfand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hardman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gerard, Jeremy Strnad
Dec 14, 2022 -

INFINITI OF DENVER responded

Jess - Thank you for taking the time to let us and others know about your service visit at INFINITI OF DENVER. Our goal is to exceed your expectations. Sounds like the team did just that. We will let them know about your kind 5 star Dealerrater review. We know you can choose any dealer, so thank you for choosing INFINITI OF DENVER.

December 13, 2022

Love coming in to Infiniti of Denver to service my vehicle! Clark is amazing and always takes the time to make sure that I fully understand what their fantastic technicians have worked on. Great deale More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

INFINITI OF DENVER responded

Elizabeth- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. Luckily we have had him a part of our team for almost 25 years. We know you can choose any dealer for service, so thank you for choosing INFINITI OF DENVER.

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