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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
636 Reviews

636 Reviews of INFINITI OF DENVER - Service Center

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January 01, 2023

I brought my vehicle in the day after Xmas and spoke with Dominic about my concerns. He assured me that he would get my problem diagnosed in a timely manner even tho the service department was shorthanded. H More

by amperry37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Medina
Jan 03, 2023 -

INFINITI OF DENVER responded

amperry37- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Dominic will be excite about your kind words. We agree, we are lucky to have him a part of our team. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

January 01, 2023

Jeremy is the best service advisor I've ever worked with. Thank you for taking good care of my car 😁 More

by Muwanga62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

INFINITI OF DENVER responded

Muwanga62- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy will be excited about your kind words. We think he is pretty special, also. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

December 31, 2022

Clark, in service, is the best. He is a huge asset to the dealership. I have absolute trust in him. More

by Rae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

INFINITI OF DENVER responded

Rae - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for almost 25 years. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

December 31, 2022

Have really gone above and beyond last few months for me. I appreciate the service More

by Slpeary
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roman Gelfand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

INFINITI OF DENVER responded

Sipeary- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We will pass along the kind words. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 29, 2022

Jeremy S in service is great. I always have an excellent experience. This time is used the valet service they offer. This is the way to go. More

by EGINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

INFINITI OF DENVER responded

EGINK - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy will be excited about your kind words. We think he is pretty special, also. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 26, 2022

I believe the estimate for replacing the headlight assembly was outrageous. I was told the ballast in the light could not be replaced and a hold new light assembly needed to be installed for the pric More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Hearold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

INFINITI OF DENVER responded

Randy - Sorry to hear about your experience with us. We apologize but INFINITI does not make a separate ballast part on a 2014 QX60. Companies such as RockAuto do not sell to dealerships, therefore, we have no way of getting the aftermarket part needed so we have to sell a full OEM hold light assembly. Also, I sure you know, when a dealership uses aftermarket parts, we are unable to warranty the work. We know it doesn't make it easier on you and for that we are truly sorry. Our Service Manager, Tim would love to discuss more in detail if you would like to call at your earliest convenience, 303-671-6000.

December 24, 2022

We've been with this dealership at least since 2000 and have never been unhappy with the service provided. More

by carol m sarche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Medina
Dec 27, 2022 -

INFINITI OF DENVER responded

Carol- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We appreciate that you have chosen us as your dealer since 2000. It is customers like you that make what we do enjoyable. We will pass along the kind words to the team. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 23, 2022

Great coffee in the lobby! Jeromy and Clarke do a great job getting you checked in and they are engaged about the service you receive. More

by Zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

INFINITI OF DENVER responded

Zack - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy & Clark will be grateful for your kind words. Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 21, 2022

The service department is very friendly, thorough and trusting. Chris is very communicative and great at informing and following up. More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

INFINITI OF DENVER responded

Heather! We love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Chris will be excited about your kind words. We think he is pretty special, also. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

December 18, 2022

Clark was very efficient and knowledgeable. Was also very helpful. Good to do business with him. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2022 -

Bill responded

Okay

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