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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
650 Reviews
Call Service Center (303) 671-6000

650 Reviews of INFINITI OF DENVER - Service Center

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March 21, 2023

There was great service on my airbag recall but one call to inquire on why I received a text that mentioned an invoice and payment method freaked me out. The operator lady that answered the phone wasn't ver More

by Gabe
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

INFINITI OF DENVER responded

Gabe - thank you for taking the time to let us know about your experience. We think Clark is pretty great also. He will be excited about your kind words. We appreciate you bringing to our attention what you experienced with our receptionist. We sincerely apologize. We always want to exceed your expectations with everyone you come in contact with at the dealership. We are committed to learning from our mistakes and improving our service for all of our customers. So thank you for addressing this with us. We hope you will give us another chance to change your experience. We appreciate your business.

March 18, 2023

Infiniti of Denver, in Aurora has fantastic people, customer service and vehicles! I love my Infiniti QX60 that I bought from them 5 years ago and have always taken it back there for servicing! They ar More

by R.L.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

INFINITI OF DENVER responded

R.L.S- Your review made our day and we wanted to take a moment to thank you for your kind words. Reviews like this give us motivation and help us ensure we provide high-quality care. The service team will be ecstatic. We know you could choose any dealer, so thank you for choosing INFINITI OF DEN VER. See you soon.

March 16, 2023

The staff is always friendly and helpful! Working with Clark, in the service department, was effortless. He listened to our issues and made us feel heard. Thank you! More

by Kristy Hansing
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2023 -

INFINITI OF DENVER responded

Kristy, Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review means a lot to us and we're so grateful for your support. We think Clark is pretty special. We love having you as a part of our INFINITI OF DENVER family. Thank you for trusting us for all your automotive needs.

March 15, 2023

They are very professional and they do work requested but also advise you on other service items needed. More

by Simchat55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

INFINITI OF DENVER responded

Simchat55- Thank you for taking the time to let us and others know about your experience. We are committed to providing the best possible service to our customers and your review is a testament to that. Your review means a lot to us and we can't thank you enough for the support. We know you can choose any service department, so thank you for choosing INFINITI OF DENVER.

Mar 17, 2023 -

INFINITI OF DENVER responded

Simchat55- Thank you for taking the time to let us and others know about your experience. We are committed to providing the best possible service to our customers and your review is a testament to that. Your review means a lot to us and we can't thank you enough for the support. We know you can choose any service department, so thank you for choosing INFINITI OF DENVER.

March 15, 2023

The environment is awesome along with the excellent customer service makes infinity of Denver one of my all time favorite. More

by ricardogomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

INFINITI OF DENVER responded

Ricardo Gomez- This is awesome. Thank you for letting us and others know about your visit to INFINITI OF DENVER. It's customers like you that make our job so rewarding. Thank you for your support! We will let the team know about your kind words. Thank you for trusting us for all your automotive needs.

Mar 17, 2023 -

INFINITI OF DENVER responded

Ricardo Gomez- This is awesome. Thank you for letting us and others know about your visit to INFINITI OF DENVER. It's customers like you that make our job so rewarding. Thank you for your support! We will let the team know about your kind words. Thank you for trusting us for all your automotive needs

March 10, 2023

Alway clean, filled with friendly and welcoming staff. I never feel pressured or out of place. More

by Laneerey35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

INFINITI OF DENVER responded

Laneerey35 - Thank you for taking the time to let us and others know about your experience. Your review means a lot to us and we're so grateful for your support. It is experiences like yours that really keep us motivated. We know you can choose any dealer, so thank you for choosing INFINITI OF DENVER.

March 08, 2023

Clark as usual was very friendly, helpful and quick on getting my pothole problem, which required a new tire alignment and wheel hub assembly repair. More

by Proud infiniti owner 80237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service technicians
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Mar 08, 2023 -

INFINITI OF DENVER responded

Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Clark is pretty special! We love him. He will be excited about your kind words. You know you are from Colorado, when you find a pothole! Thank you for choosing Clark & INFINITI OF DENVER for all your automotive needs.

March 08, 2023

The staff were friendly, helpful and thorough with their service. I will definitely recommend them More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

INFINITI OF DENVER responded

Sara- this is great. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review means a lot to us and we're so grateful for your support. It is customers like you that make our job so rewarding. thank you for your loyalty and support.

March 08, 2023

Thank you to Tim, Clark and Alex for helping me with me vehicle I 100% recommend them they gave me in amazing experience. More

by Jacqueline_blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Dyke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Mar 08, 2023 -

INFINITI OF DENVER responded

Jackie- We so appreciate you taking the time to review your experience at INFINITI OF DENVER. The team will be excited about your kind words. Your review means a lot to us and we appreciate you giving us a second chance to make it right. We are glad Tim, Clark & Alex turned it around and you have the experience we want you to. Look forward to seeing you again.

March 04, 2023

I can always count on IOD to perform service on my car as requested and bill for their work per the estimate they provided to me. I trust my Service Advisor to offer advice regarding maintaining my car that More

by morgan944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

INFINITI OF DENVER responded

Morgan944- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for almost 25 years. Her will be excited to hear about your kind works. Your review will help other customers make informed decisions and we can't thank you enough for that.

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