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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
643 Reviews
Call Service Center (303) 671-6000

643 Reviews of INFINITI OF DENVER - Service Center

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November 26, 2024

I am super happy with the service representatives and how responsive they are with the valet service and more but charging the customers the 3% fee from Credit cards is a a large negative. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

INFINITI OF DENVER responded

KC, Thank you for letting us know about the positive experience you had with our service team and valet service. We are sorry that the credit card fee is an inconvenience, but please understand that we are not charging anything. The fee is simply passed on from the credit card providers. We follow strict state laws and realize no profit from the interchange fees. However, we cannot continue to absorb the thousands of dollars in credit card fees per month and still keep our pricing competitive. As such, we give our customers the option of paying with a debit card, check, or cash, which incur no surcharge or fees. If we failed to properly explain these options to you, we apologize and will try to communicate more effectively moving forward.

November 25, 2024

They honest and gave me a break on the cost of service. The gentleman who handled my service request was very knowledgeable and let me know something I didn't know about my vehicle. This is the kind of ser More

by DONTIA78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

INFINITI OF DENVER responded

Thank you, Dontia, for your thoughtful review on your visit to INFINITI OF DENVER! We’re thrilled to hear that our team’s honesty, knowledge, and customer-focused approach made a positive impression on you. Providing exceptional service and building trust with our customers is what we strive for every day. We’re grateful for your feedback and look forward to continuing to care for you and your vehicle. See you next time!

November 23, 2024

Infinity of Denver provides great service. I am using their service since I bought my car. I enjoy it. The service valet is great and very comfortable. Thanks much for valet advisor Chris! My More

by Nataliia Furman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

INFINITI OF DENVER responded

Nataliia - Thank you so much for your kind words! We’re thrilled to hear that you’ve enjoyed our service and that your experience with our valet advisor, Chris, has been so positive. Ensuring your car drives smoothly and safely is always our top priority, and we’re so glad we could deliver that for you. We truly appreciate your continued trust in INFINITI OF DENVER and look forward to serving you again in the future. Drive safe and enjoy the road ahead!

November 22, 2024

Very professional knowledgeable. They make sure you understand everything about your service you are about to receive. More

by cedric.hutton404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

INFINITI OF DENVER responded

Thank you, Cedric, for your kind review! We’re so glad to hear that our team’s professionalism and knowledge made your service experience clear and seamless. We strive to ensure every customer feels informed and confident about their vehicle’s care. We appreciate your trust in INFINITI OF DENVER and look forward to assisting you again!

November 21, 2024

The service is always efficient, professional, and excellent. I am a satisfied customer and will continue to have my car serviced at Infinity of Denver. More

by rabrheins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

INFINITI OF DENVER responded

Rabrheins - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like the team did just that. We will pass along the kind words. It is customer's like you that make our job rewarding. We know you can choose any dealer, so thank you for choosing us.

November 20, 2024

The service department was responsive, efficient and patient. I dropped my car off on the way out of town; they diagnosed it and sent me a detailed video of the issues. The work was done while I was awa More

by kristielong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

INFINITI OF DENVER responded

Kristielong - Thank you for sharing your experience with our service department! We're thrilled to hear that our team was able to provide responsive, efficient, and patient care for your vehicle. Keeping you informed with a detailed video of the diagnosis and ensuring your car was ready for you upon your return is exactly the level of service we strive to deliver. We appreciate your trust in INFINITI of Denver and look forward to serving you again in the future!

November 20, 2024

Professional, patience in answering all of my questions. meet all of my need I appreciate good service. Thank you More

by andrea.ingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

INFINITI OF DENVER responded

Thank you, Andrea, for your wonderful review! We're so glad to hear that our team provided professional and patient service, answering all your questions and meeting your needs. Your appreciation means the world to us, and we’re here whenever you need us. Thank you for choosing INFINITI OF DENVER!

November 20, 2024

I always know I’m in good hands when I take my car in. They always take care of me and make sure the car is safe for me to drive. More

by cjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

INFINITI OF DENVER responded

Thank you, cjohnson, for your kind words! Knowing that you feel confident and cared for when you bring your car to us means so much. Your safety is our top priority, and we're always here to ensure your vehicle is in great shape for the road ahead. We truly appreciate your trust in INFINITI OF DENVER and look forward to seeing you next time!

November 18, 2024

Pleasant experience in the lounge room, helpful customer service, Chris was very helpful with everything I needed! More

by smith.addisyn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI OF DENVER responded

smith.addisyn13 - Thank you for talking the time to let us and others know about your experience with INFINITI OF DENVER. We greatly appreciate the kind words. The team will be so excited about your 5 star review. Our goal is to exceed your expectations each time. Sounds like the Chris did just that. We think he is pretty awesome too. We know you can choose anyone, so thank you for being a part of the INFINITI OF DENVER family.

November 15, 2024

Everyone we worked with was very professional and helpful. They made it easy and fast. More

by Mblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

INFINITI OF DENVER responded

Mblue- thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time, and it sounds like the team did just that. It is customers like you that make our job rewarding. Thank you for trusting us for all your automotive needs.

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