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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
650 Reviews
Call Service Center (303) 671-6000

650 Reviews of INFINITI OF DENVER - Service Center

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September 16, 2023

Service is the BEST! Chris and Clarke are the best and the reason why I purchase Infiniti cars. The loaner program has saved my life numerous times!!! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

INFINITI OF DENVER responded

Karen- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Clark and Chris will be excited about your kind words. We think they are pretty special, also. We are glad you enjoy our loaner program. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 14, 2023

Excellent care towards the customer. They treat customers like they are family. We will always be back for service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2023 -

INFINITI OF DENVER responded

Michael- Wow. This made our Friday. Thank you. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testiment to that. We are incredibly happy you do feel like family. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 05, 2023

Very satisfied the past three years. There was no pressure on the sale, fair prices and ease of transaction. However the past year received more and more pressure on “services” absol More

by Melmjd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shun Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

INFINITI OF DENVER responded

Melmjd - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We appreciate the feedback. We sincerely apologize about your visit and concerns. We do appreciate you being our customer for the last 3 years and we want to maintain your business & satisfaction. is hard to tell your name by your handle to call you directly, but our service manager, Tim, really wants to speak with you. Please call us at your earliest convenience 303-671-6000 to discuss. Thank you.

August 31, 2023

This dealership from the beginning of when I purchased my vehicle until now. Has fell far below expectations and is not worth my time going back. More

by vigil.joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic
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Sep 09, 2023 -

INFINITI OF DENVER responded

vigil.joey - We strive to provide the best possible service to our customers and we're sorry to hear that we fell short in this instance. It is our understanding that our GM, Roman has tried reach out to to discuss your challenges. We would like to work towards a resolution, so if you are willing at your earliest convenience, please reach out to us at (303) 671-6000 and ask for Roman to discuss this further.

August 30, 2023

By far the best service I have had in a long time from a car dealer. The car was ready much sooner than expected. Dominic helped reduce some labor costs. He was really great to work with. More

by Berniewms3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic
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August 28, 2023

I appreciated the fact they got my car in so quick as i needed to drive to another state. They diagnosed my poorly running car and gave me a reasonable quote for some sensors that needed replacing. The car More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Hearold
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

INFINITI OF DENVER responded

Ron - our sincere apologies about how you felt about your experience. We worked on your Nissan with 205,000 miles. We found multiple codes for engine timing and misfiring - We replaced the intake valve timing solenoid, intermediate lock control solenoid valve, intake valve timing control and exhaust valve timing control valve. We also did replaced your rear pads and rotors and we did a synthetic oil change. After completing repair the DTC related the solenoids were gone, however, a multi cylinder misfire code was still present. and did verify the compression was low in the engine. We advised you against driving the vehicle. Our recommendation was that you needed to replace the engine for the vehicle to function properly. With low compression, the engine is going to have a hard time idling, running, accelerating. You declined as you need to get back to Wisconsin. We are glad to hear you made it back home as we were worried about you. We believe we did the best we could with the timeframe you gave us. We are sorry you had the problems with your vehicle.

August 23, 2023

Have been coming to IOD for many years, they go above and beyond to ensure that your service or buyer experience is top notch. “They’re better than the rest”. More

by JL
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

INFINITI OF DENVER responded

JL - We LOVE this! What a way to make our day. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

August 18, 2023

Excellent, courteous service; good workmanship and willingness to keep at the task until all is right. Good help w/loaners when needed!! More

by marylove547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

INFINITI OF DENVER responded

Marylove547- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We love this 5star review. Your review will help other customers make informed decisions and we can't thank you enough for that. It is customers like you that make our job so rewardin g. Thank you for your loyalty and support.Thank you for trusting INFINITI OF DENVER for all your automotive needs.

July 28, 2023

Always the best service experience. All my concerns were addressed and resolved. Thank you Jeremy! More

by dezi.lacrue
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

INFINITI OF DENVER responded

Dezi - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy will be excited about your kind words. We think he is pretty special, also. We're committed to providing the best possible service to our customers and your review is a testiment to that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

July 20, 2023

Great service, everyone is very friendly and helpful. Clark in service is so great. Highly recommend More

by MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

INFINITI OF DENVER responded

MV - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for almost 25 years. He will be excited about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

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