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INFINITI OF DENVER

Aurora, CO

Overview
Employees
Reviews
Vehicles
4.9
1,044 Reviews
INFINITI OF DENVER is your destination for a new and luxury pre-owned INFINITI vehicles. We are conveniently located 3.9 miles east of I-25 and Hampden as it turns into Havana. Since 1993 our dedicated and knowledgeable sales and service team continue to provide the highest level of customer service. Choose INFINITI OF DENVER for all of your automotive needs. Our award winning Service department is open six days a week to repair your INFINITI. As a convenience to customers searching for INFINITI OEM parts INFINITI OF DENVER parts eStore is accessible 24 hours a day and can be delivered to your home. Positioned along Havana St, our luxury dealership is centrally located on the Denver/Aurora border, 5 minutes from the Denver Tech Center and 10 minutes from downtown Denver. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! For interactive driving directions and other contact information. We look forward to serving you!
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2990 S Havana St

Aurora, CO

80014

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Showing 1,044 reviews

June 02, 2024

Too say unprofessional is an understatement. Salesman was told my. Car was not totaled but probably would be. Very much pressure to a car. After 70 years of purchasing cars never had this happen More

by Phdtom2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shun Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

INFINITI OF DENVER responded

Phdtom2015, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Our General Manager, Roman, would like to discuss your issue more in detail, please call at your earliest convenience to 303-671-6000.

June 01, 2024

Clarke was very welcoming and had my car fixed in a timely manner. I would recommend others More

by Cadberry22.cm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

INFINITI OF DENVER responded

Cadberry22.cm, we are so pleased you enjoyed your visit to INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for almost 25 years. He will be excited about your kind words. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

June 01, 2024

Chris helped me get my 2017 Infiniti Q50 serviced. Went in for an oil change. Found out I needed some AWD replacement bracket. Wasn’t too expensive and now it runs great. More

by Jose S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

INFINITI OF DENVER responded

Jose S - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Chris will be excited about your kind words. We think he is pretty special, also. We are glad we got your 2017 Q50 is back up and running great. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

May 31, 2024

Fantastic service! !! Keep me informed! Picked and delay car to wh EC n they promised! Excellence at every stage of the process from first call to customer service perso More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember the name of the young lady who first answer the customer service before 7am on 5/30/24 but she was FANTASTIC!
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Jun 06, 2024 -

INFINITI OF DENVER responded

Steve G, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. Tiffany and Jeremy will be thrilled about your kind review. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

May 26, 2024

The service department is always attentive to what needs taken care of and courteous. Always professional More

by Blhosick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

INFINITI OF DENVER responded

Blhosick - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. The team will be happy. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

May 25, 2024

Very fair price on a pre owned, lightly used QX80. Leshun and Steven are stand up, trustworthy salesmen. Great experience. More

by chaddad68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leshun Veasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

INFINITI OF DENVER responded

Chaddad68- Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. Stephen and LeShun will be excited about your review. We're committed to providing the best possible service to our customers and your review is a testament to that. Congrats on your new INFINITI QX80 and welcome To the INFINITI OF DENVER family. We know you could choose any dealer, so thank you for choosing us.

May 16, 2024

Excellent efficient service, i had a limited time window and Shun was ready when I arrived, and armed with useful information about the vehicle I was considering. The vehicle was used but exactly as advert More

by Djschafer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shun Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

INFINITI OF DENVER responded

DJschafer- Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Shun will be excited about your kind words. We think he is pretty special, also. We're committed to providing the best possible service to our customers and your review is a testament to that. Congrats on your new purchase and welcome to the INFINITI OF DENVER family. We know you could choose any dealer, so thank you for choosing us.

May 09, 2024

We had a blown tire on our QX50, and Denver Infiniti on Havana got us in right away; they changed the tire with no problems. All the folks in the Service Department were helpful and professional! More

by lienyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

INFINITI OF DENVER responded

Hi Lienyma, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! We're committed to providing the best possible service to our customers and your review is a testament to that. We will let the service team know about your kind words. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

May 03, 2024

The valet service is wonderful! It makes taking my car in for service a breeze! More

by toni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

INFINITI OF DENVER responded

toni - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

April 30, 2024

Buying a used car was not a smooth process. The car salesman Leshun was nice, but the manager was cold and unfriendly. The car does not work as well as it should. It idles rough, but the dealer More

by loyalharmony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leshun Veasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Hearold
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gerard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Roberts
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy xxxx
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Apr 30, 2024 -

INFINITI OF DENVER responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during the purchase of your used car. At our dealership, we strive to provide a seamless and friendly experience for all our customers, and we regret that we did not meet those standards in your case. We are particularly concerned about the issues you're experiencing with your vehicle and would like to investigate this matter promptly. Additionally, we value your feedback regarding our staff and will look into improving our customer interactions. Unfortunately, due to the anonymous nature of your review handle, we are unable to contact you directly. We encourage you to reach out to our General Manager, Roman Gelfand, who is very eager to speak with you and address your concerns more thoroughly. Please contact him at your earliest convenience at 303-671-6000. We are committed to ensuring your satisfaction and hope to resolve this matter to your benefit. Thank you again for your feedback, and we look forward to hearing from you.

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