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INFINITI OF DENVER

Aurora, CO

4.9
1,062 Reviews
INFINITI OF DENVER is your destination for a new and luxury pre-owned INFINITI vehicles. We are conveniently located 3.9 miles east of I-25 and Hampden as it turns into Havana. Since 1993 our dedicated and knowledgeable sales and service team continue to provide the highest level of customer service. Choose INFINITI OF DENVER for all of your automotive needs. Our award winning Service department is open six days a week to repair your INFINITI. As a convenience to customers searching for INFINITI OEM parts INFINITI OF DENVER parts eStore is accessible 24 hours a day and can be delivered to your home. Positioned along Havana St, our luxury dealership is centrally located on the Denver/Aurora border, 5 minutes from the Denver Tech Center and 10 minutes from downtown Denver. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! For interactive driving directions and other contact information. We look forward to serving you!
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2990 S Havana St

Aurora, CO

80014

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Showing 1,062 reviews

September 22, 2024

Hey everybody I brought my Infinity in 2020 after after I found out transmission in my Grabnd Jeep Cherokee special edition was going out I traded it in, Sad I did that ! still paid a lot of money for my More

by Enabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Hearold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

INFINITI OF DENVER responded

Dear Ena Brown, Thank you for taking the time to share your experience. We truly appreciate your feedback and want to address the concerns you've raised. We understand that maintaining a vehicle, especially a pre-owned one, can be costly over time. At INFINITI OF DENVER, we strive to provide the highest level of service by using INFINITI OEM parts and employing certified INFINITI technicians to work on your vehicle. We also offer price matching with other INFINITI dealers to ensure you’re getting fair and competitive pricing. Additionally, we frequently provide service incentives through our website and mailers to help our customers save on maintenance. Regarding our valet service, the $500 deposit is a protection measure, similar to what you might find with rental car companies or hotels. This deposit helps cover any potential damages or fuel usage in our complimentary loaners. Over the past year, we’ve incurred over $100,000 in damages and fuel costs that weren’t recovered, which is why we implemented this policy. Please know that the deposit is fully refundable, and if you prefer, you’re always welcome to use our valet service without a loaner vehicle, at no additional cost to you. We value your business and want to ensure you feel confident in the service you receive. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We’re here to help and are committed to providing you with the best possible experience. Thank you again for being a valued INFINITI OF DENVER customer.

September 20, 2024

Very friendly staff. We drove 2.45 hours to get a used suv. The salesman stayed late for us and was great. The financial person was amazing and really took his time with More

by Andy F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leshun Veasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gerard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

INFINITI OF DENVER responded

Andy F Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. LeShun and Jason will be thrilled. Your review will help other customers make informed decisions and we can't thank you enough for that. Congrats on your new vehicle and welcome to INFINITI OF DENVER. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 19, 2024

Great service and keep me in the loop the whole time. Very professional thank you More

by blair.smith79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

INFINITI OF DENVER responded

Blair.smith79, we're so glad that we were able to go above and beyond your expectations! Your review will help other customers make informed decisions and we can't thank you enough for that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 17, 2024

Had the car towed from another mechanic who couldn't fix it. No appointment and they fixed it within 36hrs. Couldn't believe how cheap it was to fix either!! More

by mich_l_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

INFINITI OF DENVER responded

Hi Mich_l_a, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! The team will be thrilled to hear about your kind words. Your review will help other customers make informed decisions and we can't thank you enough for that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

Sep 20, 2024 -

mich_l_a responded

Thank you! I will buy the next car here as well!!

September 13, 2024

I’ve dealt with every department within INFINITI OF DENVER and their team members always provide excellent customer care/support. Jade Cafasso (New Sales Dept.) she is wonderful to work with, her atte More

by JL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Gerard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Cafasso…five star employee
Sep 16, 2024 -

INFINITI OF DENVER responded

JL - Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We are so glad that we were able to go above and beyond your expectations! Jade will be excited about your kind words. We think she is pretty special, also. We can’t thank you enough about your continued business with INFINITI OF DENVER. We greatly appreciate you and your wife. Congrats on your new SUV. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 11, 2024

Everything is perfect At that location and the employees where so friendly and their diagnostic was correct More

by besherhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

INFINITI OF DENVER responded

Besherhr, we are so pleased you enjoyed your visit to INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. The team will be thrilled about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 11, 2024

Thank you infiniti of Denver for diagnosing the shaking in my car. I will be back More

by Danielornstein4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

INFINITI OF DENVER responded

Hello Danielornstein4, thank you; we appreciate your feedback on your experience at INFINITI OF DENVER. Your satisfaction is our top priority and we are glad we were able to diagnose the shaking in your car. We're committed to providing the best possible service to our customers and your review is a testament to that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 09, 2024

Good professional service I just had a turbo failure in my q50 and it was detected during a regular oil change The dealer changed the turbo without charge, it was under warranty and they lend me a car for More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

INFINITI OF DENVER responded

Hector - thank you for taking the time to let us and others know about your visit with our Service Department at INFINITI OF DENVER. Our goal is to exceed your expectations every time. Sounds like we did just that. I am glad you enjoyed our complimentary loaner program. We appreciate you trusting us for all your automotive needs.

September 03, 2024

They took care of the problem and found a couple more things that needed to be fixed while they were at it, thank you! More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

INFINITI OF DENVER responded

Jessica, we are so pleased you enjoyed your visit to INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. Jeremy will be thrilled. We are so happy to have you as a customer and we look forward to seeing you in the future. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 03, 2024

Infiniti of Denver's service dept always treats my car with loving care. Easy to work with, from scheduling, to communication, to their prompt and friendly valet service. More

by Karli
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

INFINITI OF DENVER responded

Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We really appreciate your feedback and your kind words. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

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