INFINITI OF DENVER

Never purchase a used car from this dealership Infiniti Denver Timothy Dyke. Unbeknownst to me and not on any purchasing paperwork or CARFAX, they sold me a Q60 with two different sets of tires. Over time, Denver Timothy Dyke. Unbeknownst to me and not on any purchasing paperwork or CARFAX, they sold me a Q60 with two different sets of tires. Over time, this caused major wear and tear to my tires, as well as wheel bearings, alignment, and overall safety of the vehicle. When I brought the car in after one year for inaccurate tire sensors (particularly the front right tire, for the sensors read it as flat when it was fully filled at 40psi) and steering failures, they never acknowledged the differing tires nor the tire sensors, never checked the alignment in regards to my steering complaint, and sent me on my way without a service ticket on file. A week later, the vehicle jerked me into a pothole and the front right tire exploded. I had to pay for the vehicle to be towed there. The dealership/ Timothy Dyke claimed NO liability - NO liability on the different sets of tires. NO liability on their negligence during my first initial visit to the service department. Timothy Dyke claimed that since they never wrote a ticket on the service, there was zero paperwork, and I could not prove my visit without the paperwork. It was my responsibility as the customer to make sure the service department manager wrote a proper service ticket on my visit, and to have gotten a receipt as well. Again, no receipt, no liability on their end. Timothy Dyke also verbally assaulted and embarrassed his service department manager in front of me; pinned an employee up against me, the customer, claiming it was a he said/she said, and I, the customer, needed to argue with the employee, NOT his manager, Chris nor him, Timothy Dyke. That was the most disgusting behavior displayed by a manager, let alone human being, I've ever experienced in a public retail facility. I, the customer, felt it necessary to apologize to that employee for Timothy Dyke's misogynistic rant of a power trip he so happily displayed, giggling and mocking his employee multiple times. After "getting the bad out" as he claims, Timothy Dyke said he would meet me halfway in costs, I would be a happy customer, and everything would be taken of within 24 hours and a personal phone call at 8:00am with "multiple options" going forward with my vehicle. Unfortunately, Timothy Dyke lied, for that never occurred next. His manager called me with the bill of $2500 - I pay for 4 new matching tires, the alignment, labor, etc. I was then put in the position of pay it (basically buying my car back) or go to small claims court. They were no longer going to work with me. I paid in FULL. And sadly, Timothy Dyke nor Chris were there to shake my hand when I went to pick up my car. They know they lied, sold me a faulty car with two different sets of tires, and got away with it with smiles on their faces. I "luckily" discovered this going 30 mph on a city street, rather than at 65 mph on a highway, I could have seriously been injured driving. Infiniti / Timothy Dyke do not care. NEVER purchase a car from this dealership, Infiniti USA, nor Timothy Dyke in Denver, CO. More

Professional staff Reliable excellent communication. Valet service was prompt. Fixed the problem with speed and accuracy Valet service was prompt. Fixed the problem with speed and accuracy More

Professional staff. Great mechanics. Excellent valet service. On time with the pick up. Especially liked the video they sent me of the area that needed repair service. On time with the pick up. Especially liked the video they sent me of the area that needed repair More

Infiniti of Denver is the best. The service that we receive from Clark is just incredible. He's the best. receive from Clark is just incredible. He's the best. More

I love your cars & service people but really hate Surveys. Please stop taking up my time this way hate Surveys. Please stop taking up my time this way More

The dealership lounge was clean and inviting. The customer service was genuine and appreciated. I was happy to get all of the service i needed in one trip. customer service was genuine and appreciated. I was happy to get all of the service i needed in one trip. More

I really enjoy my visit to this dealership. The people there are friendly and very professional. I was very comfortable and felt at home. there are friendly and very professional. I was very comfortable and felt at home. More

Service Dept is great, good service, good communication, easy process. Used the free valet pickup/drop off. easy process. Used the free valet pickup/drop off. More

Just another outstanding experience at the sales and service departments at Infiniti of. Denver. First after my car, 2012 G37x, was totaled so Infiniti of Denver was able to find me a great 2015 Q50 wit service departments at Infiniti of. Denver. First after my car, 2012 G37x, was totaled so Infiniti of Denver was able to find me a great 2015 Q50 with low mileage and have us amazing deal and we love the car. Then it was time for some service work and we always use Infiniti of Denver and they never disappoint. In sand out in an hour and the car washed at a good price. More

Professional, Elegant, Friendly, Open, Helpful, Energetic, Quick, Accommodating, superb, solid, ready, affluent, strong, connecting, best Energetic, Quick, Accommodating, superb, solid, ready, affluent, strong, connecting, best More