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INFINITI OF DENVER

Aurora, CO

Overview
Employees
Reviews
Vehicles
4.9
1,071 Reviews
INFINITI OF DENVER is your destination for a new and luxury pre-owned INFINITI vehicles. We are conveniently located 3.9 miles east of I-25 and Hampden as it turns into Havana. Since 1993 our dedicated and knowledgeable sales and service team continue to provide the highest level of customer service. Choose INFINITI OF DENVER for all of your automotive needs. Our award winning Service department is open six days a week to repair your INFINITI. As a convenience to customers searching for INFINITI OEM parts INFINITI OF DENVER parts eStore is accessible 24 hours a day and can be delivered to your home. Positioned along Havana St, our luxury dealership is centrally located on the Denver/Aurora border, 5 minutes from the Denver Tech Center and 10 minutes from downtown Denver. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! For interactive driving directions and other contact information. We look forward to serving you!
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2990 S Havana St

Aurora, CO

80014

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Showing 1,071 reviews

September 16, 2023

Service is the BEST! Chris and Clarke are the best and the reason why I purchase Infiniti cars. The loaner program has saved my life numerous times!!! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

INFINITI OF DENVER responded

Karen- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Clark and Chris will be excited about your kind words. We think they are pretty special, also. We are glad you enjoy our loaner program. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 14, 2023

Excellent care towards the customer. They treat customers like they are family. We will always be back for service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2023 -

INFINITI OF DENVER responded

Michael- Wow. This made our Friday. Thank you. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testiment to that. We are incredibly happy you do feel like family. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 09, 2023

The services rendered my purchase was very smooth. My sales representative, Lashaun was excellent and very professional. I would definitely recommend this dearship to friends and family. More

by mystrosimmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leshun Veasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen
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Sep 11, 2023 -

INFINITI OF DENVER responded

Mysteosimmons - Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We think Leshun is pretty special also. We have been lucky to have him a part of our team for almost 19 years. We are so happy to have you as a customer and we look forward to seeing you in the future. Congrats on your new car and welcome to the INFINITI OF DENVER.

September 05, 2023

Very satisfied the past three years. There was no pressure on the sale, fair prices and ease of transaction. However the past year received more and more pressure on “services” absol More

by Melmjd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shun Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

INFINITI OF DENVER responded

Melmjd - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We appreciate the feedback. We sincerely apologize about your visit and concerns. We do appreciate you being our customer for the last 3 years and we want to maintain your business & satisfaction. is hard to tell your name by your handle to call you directly, but our service manager, Tim, really wants to speak with you. Please call us at your earliest convenience 303-671-6000 to discuss. Thank you.

September 02, 2023

I was able to buy a new vehicle from the in November, but some of the paint touch ups were clearly done poorly as they're cracking and flaking off in chunks. I've also emailed/called the service department, More

by KD
Recommend Dealer
No
Employees Worked With
Shun Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2023 -

INFINITI OF DENVER responded

KD - Kate, we are sorry to hear you are having challenges with your vehicle. However, according to our records, the only vehicle you have purchased from us was a 2007 Hyundai. It is very possible that a 16 year old vehicle could have had some paint touch up. We are unaware of the Carfax reference but all Carfax reports are disclosed to, and signed by our customers so that you know what we know. Any preventative maintenance would be best determined by a Hyundai dealer, as we don't have the tool or technicians to service those vehicles. Any warranty you might have purchased will absolutely be valid for the time and miles of the agreement, as printed on your contract. We are happy to help clear up any misunderstanding you may have regarding that. Finally, our GM, Roman, has reached out by phone to try and see exactly what we can do to assist at this point and we would appreciate it if you would give us a call and an opportunity to narrow down and address your concerns. Our phone number is 303-671-6000. Roman would really like to speak to you.

August 31, 2023

This dealership from the beginning of when I purchased my vehicle until now. Has fell far below expectations and is not worth my time going back. More

by vigil.joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic
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Sep 09, 2023 -

INFINITI OF DENVER responded

vigil.joey - We strive to provide the best possible service to our customers and we're sorry to hear that we fell short in this instance. It is our understanding that our GM, Roman has tried reach out to to discuss your challenges. We would like to work towards a resolution, so if you are willing at your earliest convenience, please reach out to us at (303) 671-6000 and ask for Roman to discuss this further.

August 30, 2023

By far the best service I have had in a long time from a car dealer. The car was ready much sooner than expected. Dominic helped reduce some labor costs. He was really great to work with. More

by Berniewms3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic
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August 28, 2023

I appreciated the fact they got my car in so quick as i needed to drive to another state. They diagnosed my poorly running car and gave me a reasonable quote for some sensors that needed replacing. The car More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Hearold
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Strnad
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

INFINITI OF DENVER responded

Ron - our sincere apologies about how you felt about your experience. We worked on your Nissan with 205,000 miles. We found multiple codes for engine timing and misfiring - We replaced the intake valve timing solenoid, intermediate lock control solenoid valve, intake valve timing control and exhaust valve timing control valve. We also did replaced your rear pads and rotors and we did a synthetic oil change. After completing repair the DTC related the solenoids were gone, however, a multi cylinder misfire code was still present. and did verify the compression was low in the engine. We advised you against driving the vehicle. Our recommendation was that you needed to replace the engine for the vehicle to function properly. With low compression, the engine is going to have a hard time idling, running, accelerating. You declined as you need to get back to Wisconsin. We are glad to hear you made it back home as we were worried about you. We believe we did the best we could with the timeframe you gave us. We are sorry you had the problems with your vehicle.

August 26, 2023

From Chris the owner to LeShon my salesman, I was treated in a first class manner here at Infinity of Denver. They helped me duck the rain shower by bringing the car into the service bay before my test driv More

by papagranttom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leshun Veasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

INFINITI OF DENVER responded

Papagranttom- Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. LeShun and Chris will be excited about your kind words and 5 star review. Your review will help other customers make informed decisions and we can't thank you enough for that. We know you could choose any dealer, so thank you for choosing us. Congrats on your new QX50 and welcome to the INFINITI OF DENVER family!

August 23, 2023

Have been coming to IOD for many years, they go above and beyond to ensure that your service or buyer experience is top notch. “They’re better than the rest”. More

by JL
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

INFINITI OF DENVER responded

JL - We LOVE this! What a way to make our day. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

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