INFINITI Milwaukee

I wrote a review about the sales side and now which is just as important, SERVICE. I had one minor issue and one which was a bit more complicated. Rear view mirror was a bit loose, most likely some tighte just as important, SERVICE. I had one minor issue and one which was a bit more complicated. Rear view mirror was a bit loose, most likely some tightening, the other is bit weird, there is a wind/xxxxxxx water noise coming from the sun roof but not not when it’s raining. Sam didn’t laugh at me, which was good. So far it’s been going well, I pulled in the drive bay and was immediately greeted by Sam, like able and professional,who got the basic information and invited me to wait in the waiting area. I should also mention that I was greeted by Michelle who wanted to introduce herself. Impressive for that to happen. I can’t ever remember over the years the Manager coming out unless I had to raise an issue. Will everything work out? Waiting time for parts? Will they become dismissive? Stay tuned….. I will update this service part because after all, the sales part is a one time experience but service goes on for as long as you own that vehicle. Gary More

It’s a shame when people use sites to get revenge for some self serving reason. I try my best to always write a fair review and I have no relationship with Lupient Infiniti other than I just purchased a some self serving reason. I try my best to always write a fair review and I have no relationship with Lupient Infiniti other than I just purchased a brand new QX60 from salesperson Heidi. I did my search for the vehicle I wanted and made an appointment to see it along with my wife who likes the flashy new items on a vehicle, I am not as impressed by that but focus on the price, value and reliability and I feel this vehicle checked all the boxes. Next, I will always walk out if I feel high pressure or am being disrespected in some way despite the deal I could have gotten, it’s a principle thing with me. I did not get that in anyway way shape or form. I was greeted at the desk, asked for Heidi and she came up in one minute. I explained what I was looking for and my price mark. She gave me 3 options, asked if I was trading in something (I was). When we got back from test driving I knew it was the car for us (I wasn’t going to tell them though) there was a small amount of negotiation as I did my research on my cars value and what they wanted. A deal was struck for what my vehicle value was and the cost of the new one. NOW THE TRICKY PART I wanted to think about over night and said I would get back. No problem, she gave me a cell number to call or text her and we came back. Then I met with Finance Manager John, a very pleasant man but I really put him through the wringer when it came to the extended warranty as it can be a life saver. I promise you he really worked hard to find the program and price of where I wanted to be. Suggestion….I would only get the one through Infiniti. Then signed all the paperwork and Heidi went over all the features and we took our awesome QX 60 home. I call it a great experience and definitely recommend this team to anyone. Thank you Gary More

The sales experience was ok but when making my first service appt my concerns were not addressed and disregarded I live over a hour away and was told to come back when the problem was happening..it is service appt my concerns were not addressed and disregarded I live over a hour away and was told to come back when the problem was happening..it is happening all the time I stated and was told oh sorry we just don't see any problems he is rude (when making appt and during) and im very disappointed I purchased here and will never again! More

I can only hope service gets better. Used to be a great place to bring my Q50, but service staff changed and so did the quality. Used to be a great place to bring my Q50, but service staff changed and so did the quality. More

The experience that I received was exceptional! !! Shouting as loud as I can thank you Tim and John for making my first purchase experience with a 2022 Infiniti QX50 go beyond infinity and above! Gr !! Shouting as loud as I can thank you Tim and John for making my first purchase experience with a 2022 Infiniti QX50 go beyond infinity and above! Great job and see you in a few years for a upgrade 😉😉 More

They did great! Got me in quick and did my service timely. Nice and friendly people. Got me in quick and did my service timely. Nice and friendly people. More

This was a very enjoyable experience. I will recommend this dealership to anyone in the market for a car. The facility itself is state of the art. We worked with Heidi and John and were I will recommend this dealership to anyone in the market for a car. The facility itself is state of the art. We worked with Heidi and John and were very pleased with there professionalism. Well done team! More

The sales person Dan Anstett was very personable, asking all the right questions and answering mine completely. He was efficient in finding me the exact vehicle was wanted. all the right questions and answering mine completely. He was efficient in finding me the exact vehicle was wanted. More

The dealership was very clean and the staff was extremely courteous In helping me with my purchase courteous In helping me with my purchase More

I have purchased 8 Infiniti's from this dealership within the last ten years. I have never had them serviced anywhere but the dealership. I would highly recommend working with Lupient because they are hone the last ten years. I have never had them serviced anywhere but the dealership. I would highly recommend working with Lupient because they are honest and hire first class talent throughout. The management is great and their finance team is second to none. Both Doug and John are pro's. Tim is a talented salesman who takes the time you need to understand the nuances that make each vehicle unique. It felt great knowing how to use all of the many features now included in the QX60. Wow, was it worth the wait! The service department always delivers and goes above and beyond to accomodate. Brad and Michelle are excellent to work with. Milwaukee is very fortunate to have all this talent right here! More