INFINITI Milwaukee

I have had the pleasure now of buying 3 Infiniti’s from this dealership. For 2 of those including a closing yesterday, I worked with John Gil, Finance Manager and he is far and away the best and most thoro this dealership. For 2 of those including a closing yesterday, I worked with John Gil, Finance Manager and he is far and away the best and most thorough of any I have worked with in my past. He is extremely responsive, thoughtful in advance of the client needs and time restrictions and super prepared. For most of my auto buying experiences, I dreaded the exchange at the dealer getting to a number we could agree on. Not with John - we exchanged ideas of my needs and John provided options on how to achieve that. I appreciate working with John and he is also just a super nice guy, personable, not arrogant and knowledgeable. Thank you John for making the buying experience hassle free and pleasurable!! I would be remiss if we didn’t mention Tim Smith as well. Great attitude, extremely knowledgeable about the Infiniti product and also very responsive. Thanks John & Tim!! More

Both Tim Smith sales and John Gil finance couldn’t make a car buying experience any better. Thank you both Matt and Sally Greenblatt car buying experience any better. Thank you both Matt and Sally Greenblatt More

Heidi was very helpful and professional. The dealership had a relaxed and professional atmosphere. They helped me get a car i wanted after a bad experience with a different dealer. The entir The dealership had a relaxed and professional atmosphere. They helped me get a car i wanted after a bad experience with a different dealer. The entire process was clear, concise and very quick. I highly recommend them and will be back next time I need a car. More

Huge thanks to Tim for helping me with my QX80 purchase. He was extremely patient and very knowledgeable. Him and his team made the sale process so smooth and quick as my husband and I had very busy schedul He was extremely patient and very knowledgeable. Him and his team made the sale process so smooth and quick as my husband and I had very busy schedules. More

I have leased my last two vehicles here and plan to lease another this coming year. The service department is a big part of the reason I come here in addition to a wonderful Salesperson, Heidi Froschheuser. another this coming year. The service department is a big part of the reason I come here in addition to a wonderful Salesperson, Heidi Froschheuser. More

Everyone at the dealership was attentive, positive and friendly. I had a great experience from the time I got out of my old vehicle into my new vehicle. friendly. I had a great experience from the time I got out of my old vehicle into my new vehicle. More

Heidi made the whole process efficient, accurate, and easy. Plus, her demeanor and professionalism was great! easy. Plus, her demeanor and professionalism was great! More

I wrote a review about the sales side and now which is just as important, SERVICE. I had one minor issue and one which was a bit more complicated. Rear view mirror was a bit loose, most likely some tighte just as important, SERVICE. I had one minor issue and one which was a bit more complicated. Rear view mirror was a bit loose, most likely some tightening, the other is bit weird, there is a wind/xxxxxxx water noise coming from the sun roof but not not when it’s raining. Sam didn’t laugh at me, which was good. So far it’s been going well, I pulled in the drive bay and was immediately greeted by Sam, like able and professional,who got the basic information and invited me to wait in the waiting area. I should also mention that I was greeted by Michelle who wanted to introduce herself. Impressive for that to happen. I can’t ever remember over the years the Manager coming out unless I had to raise an issue. Will everything work out? Waiting time for parts? Will they become dismissive? Stay tuned….. I will update this service part because after all, the sales part is a one time experience but service goes on for as long as you own that vehicle. Gary More

It’s a shame when people use sites to get revenge for some self serving reason. I try my best to always write a fair review and I have no relationship with Lupient Infiniti other than I just purchased a some self serving reason. I try my best to always write a fair review and I have no relationship with Lupient Infiniti other than I just purchased a brand new QX60 from salesperson Heidi. I did my search for the vehicle I wanted and made an appointment to see it along with my wife who likes the flashy new items on a vehicle, I am not as impressed by that but focus on the price, value and reliability and I feel this vehicle checked all the boxes. Next, I will always walk out if I feel high pressure or am being disrespected in some way despite the deal I could have gotten, it’s a principle thing with me. I did not get that in anyway way shape or form. I was greeted at the desk, asked for Heidi and she came up in one minute. I explained what I was looking for and my price mark. She gave me 3 options, asked if I was trading in something (I was). When we got back from test driving I knew it was the car for us (I wasn’t going to tell them though) there was a small amount of negotiation as I did my research on my cars value and what they wanted. A deal was struck for what my vehicle value was and the cost of the new one. NOW THE TRICKY PART I wanted to think about over night and said I would get back. No problem, she gave me a cell number to call or text her and we came back. Then I met with Finance Manager John, a very pleasant man but I really put him through the wringer when it came to the extended warranty as it can be a life saver. I promise you he really worked hard to find the program and price of where I wanted to be. Suggestion….I would only get the one through Infiniti. Then signed all the paperwork and Heidi went over all the features and we took our awesome QX 60 home. I call it a great experience and definitely recommend this team to anyone. Thank you Gary More

The sales experience was ok but when making my first service appt my concerns were not addressed and disregarded I live over a hour away and was told to come back when the problem was happening..it is service appt my concerns were not addressed and disregarded I live over a hour away and was told to come back when the problem was happening..it is happening all the time I stated and was told oh sorry we just don't see any problems he is rude (when making appt and during) and im very disappointed I purchased here and will never again! More