I-95 Toyota of Brunswick - Service Center

I wish they had service records for more than 5 years. Many people keep their vehicle longer than 5 years. Many people keep their vehicle longer than 5 years. More

I was in and out in less than an hour. Shawn and his trainee kept me informed about my truck Shawn and his trainee kept me informed about my truck More

Took my mother-in-law’s 2017 Corolla in yesterday because check engine light and another light was on. This dealership sold her the Corolla TURBO which is loaded when she was 80. She’s stubborn and decided s check engine light and another light was on. This dealership sold her the Corolla TURBO which is loaded when she was 80. She’s stubborn and decided she would trade in her RAV-4 with less than 20,000 miles on it for another car. Not exactly their fault but still a TURBO loaded car. Then they sold same 80 year old an extended warranty for thousands of dollars, on a NEW Toyota. I took the car in for service for the lights, it had 14,000 miles on it. I had to sign saying it might cost something EVEN with the extended warranty. I said if this cost anything on a car with 14,000 miles that’s a problem. Turned out they charged her $130.85 to turn the gas cap 1 click. They were suppose to call and let her know what was wrong and whether it would cost, but all they did was send her a text saying it was ready. When I called the service manager Keith to get him to explain why they are charging an 85(now) year old woman with an extended warranty $130.85 to screw on a gas cap. He was a JERK, I already told him all they had to do was plug it into the computer get the read out in about 30 seconds or less and screw the gas cap on, which should be the first thing they check in these new cars that often have this issue. I ask him what he charged for labor and he said $160 /hour. I said your telling me it took 45 minutes to screw in a gas cap. No, he says it’s $115 to plug the computer in for a reading. The same reading which you can get a general code for FREE at any auto parts store. I said ok then what’s the other $15 for? Shop supplies he says SERIOUSLY ! You need shop supplies to screw in a gas cap? He proceeds to get mad and tells me I “have a bad attitude and your a teacher?” Already had mention that as I couldn’t always answer the phone He said this twice, so I said your the one with the bad attitude and YOUR SUPPOSE to be the service manager. If you are older please be aware of how they have treated this relative and take your business elsewhere. More

Must of the staff are extremely friendly, except my service advisor , he has an aptitude problem. service advisor , he has an aptitude problem. More

It was a service for almost 20,000 miles check up. Dustin suggested two things plus regular check up, and it was ready on time. Dustin suggested two things plus regular check up, and it was ready on time. More

Been going there about 5 years always professional, nice and courteous. Very thorough with estimates and get you in and out quickly. and courteous. Very thorough with estimates and get you in and out quickly. More

Excellent they took care of vehicle very well. Returned for blow out light they fixed it too. Returned for blow out light they fixed it too. More

Had a 2:30 appt to get some mud guards installed on my 22 Corolla; was told it should take less time than that. Research shows it to be about a 30-40 minute job. At just after 4:00 I checked on my vehicle an Corolla; was told it should take less time than that. Research shows it to be about a 30-40 minute job. At just after 4:00 I checked on my vehicle and the service advisor told me that they had not started it yet! I asked what was the point in having a appt? I had taken a ½ day off of work and I was not happy and asked to speak to the svc manager. The svc manager put someone right on it and it was done in about 30 minutes. The service advisor should have told me after an hour or so what was going on...I am putting this out there to hopefully preclude this from happening to someone else More

They are friendly, attentive, accommodating, easy going. They hire veterans. They’re pretty efficient. Conveniently located. They hire veterans. They’re pretty efficient. Conveniently located. More

They took my car in asap and had it done in a very short time but they didn't wash it off time but they didn't wash it off More