I-95 Toyota of Brunswick - Service Center

Dishonest and Unethical Dishonest and unethical does not begin to describe what we experienced at I-95 Toyota. My husband and I were in St. Simons over the holiday when w Dishonest and unethical does not begin to describe what we experienced at I-95 Toyota. My husband and I were in St. Simons over the holiday when we had car troubles. The car was not in any state to travel long distances, and because of the holiday schedule, our only option (between St. Simons and Savannah) was I-95 Toyota. The mechanics promptly told us their diagnosis, which didn't make sense considering recent service preformed on the vehicle by our long-time, trusted mechanic in north Georgia. After calling our trusted mechanic, he asked for us to have the mechanic at I-95 Toyota called him. When we asked the Toyota mechanic he told us that he had come in on his day off to service our vehicle (the service department was operating under regular hours, so this argument does not really hold water) and that he was too busy working on the vehicle. At that point we should have halted service. In my opinion, he admitted guilt right then. They knew that we were in a bind, with nowhere else to go, and they took advantage of our situation. I-95 "fixed" our Sequoia so that it was fit to drive, and we took it to our trusted mechanic as soon as we could get home. We had asked for them to give us all of the "old" parts they had replaced. Thank goodness. Our mechanic revealed that they had scammed us. They had replaced the real problem, a very minor repair, and never reported it on the invoice. Then, they proceeded to replace several other parts that were not in need of replacement and charged us for all of those. Unfortunately, there is not much recourse for us. It is a finger pointing game. That being said, I want to share with everyone even considering taking their car to I-95 Toyota our story. More

Stay Away From Theis Dealership!! I was a customer of I-95 Toyota in Brunswick, Ga for 7+ years until recently. After hundreds of miles driven back and forth from my home to the dealer I was a customer of I-95 Toyota in Brunswick, Ga for 7+ years until recently. After hundreds of miles driven back and forth from my home to the dealership over the years (I live 37 miles from this dealership), I had enough. I originally brought my vehicle in to have a bug guard and vent shades added however the service dept. scratched the paint over each door so severly that they had to have a body guy come in and repaint the car ( I'm not even going to go into the story of the Service Writer lying to me about having the bug guard in his possestion but come to find out they don't even make one for my car! or the fact that he would not return my calls when I was trying to find out if the part had arrived and when I could come it have it put on). The worst part of that is that when they delivered my car to me with my new vent shades, no one said a word to me about the scratches on the car. I had to get the service writer out to look at it. Now, I'm irritated but at least I have my new vent shades on, not so fast. As I'm driving home they become unglued and fall down. I now call the dealership to explain about this issue, they tell me to bring it back and they will fix it when they fix the paint they was scratched by the dealership earlier. Now the paint, it's not the same as the original at all, not smooth black, but "bumpy" black. Not happy with this but I'm irritated and it's good enough. As far as the vent shades, I had to bring my car back 2 more times to get them to try to fix the "gluing issue" and they never got it right. To this day, the shades are screwed up and I only have 3 on the car because one of them blew off while driving down I-95! When I picked up my vehicle though, I noticed both exterior & interior damage to my car that was not there prior to dropping it off (I'm not even going to go into the interior damage to the electric window area button panel that they broke while fixing the electric lock). I decided enough was enough and will NEVER return. I tried to contact Toyota Corp. but they were no help since they cannot control what goes on in any dealership. I decided to write a letter. here it is: 10/24/14 Chris, I have sent this coupon book back to you because I will not be bringing my vehicle nor my other three Toyota’s back to your service dept. ever again due to the poor service I have received from your dept. and the lack of integrity your facility has shown to me and my family. After 7 years and thousands of dollars spent at your dealership it’s shocking to me to still have vehicle issues not resolved (I now only have three vent shades on my car because one of them flew off on I-95 because they were not glued on correctly as I mentioned two times to you and Jason, also a door lock that was not fixed among others.) I was hoping to resolve these issues with you initially and let bygones be bygones since we had worked together for so long but every time I brought my vehicle in to be repaired something else would come back broken; and to have the GM of that facility actually indicate to my wife that WE were somehow breaking the cars and blaming in on you is not only insulting but frankly moronic. We are far too busy to drive 70 miles round trip and wait in your waiting room for multiple hours on my only day off, it again shows the lack of desire to fix the issues you created and any kind of integrity. Thank you for your past service but the lying, poor attitude, poor service and lack of integrity have forced us to spend our money with a dealership that appreciates our business. If you have anything you would like to discuss I’m available at 912.XXX.XXXX, if not, good luck. More

Love this dealership Joni Boatright for sales is the best and Jay Tull in service make a great team and make life easy. Plus free car wash and oil changes. Joni Boatright for sales is the best and Jay Tull in service make a great team and make life easy. Plus free car wash and oil changes. More

If you require service on your Toyota vehicle, head over to I95 Toyota in Brunswick. When you do, ONLY deal with service agent Jay and have ONLY Keith work on your vehicle. Do not let anybody else influen to I95 Toyota in Brunswick. When you do, ONLY deal with service agent Jay and have ONLY Keith work on your vehicle. Do not let anybody else influence you. If either of them are not available, come back when they are. Throughout your life you will find that there will be people you can put your trust in. These two are fine examples of those individuals. More

The gages on the prius had blacked out. JC was so The gages on the prius had blacked out. JC was so helpful. I was upset since we were far away and he calmed me down. He knew immediately what I had The gages on the prius had blacked out. JC was so helpful. I was upset since we were far away and he calmed me down. He knew immediately what I had done by putting papers on the dash. My dealer in IL didn't have a clue what was wrong.Then he reallized even though out of town I needed the 5000 service and took care of it. He's a keeper More

I have contacted this dealership three times over a four hour period to get a rental quote. No one will call me back or send me a quote. I wanted to rent a Toyota because we are interested in purchasing o hour period to get a rental quote. No one will call me back or send me a quote. I wanted to rent a Toyota because we are interested in purchasing one in the future. Not likely if this is an example of the customer service available from Toyota. More

Cory was very friendly over the phone but did not do what he promised, i.e. call back with an offer. Sad way to do business. he promised, i.e. call back with an offer. Sad way to do business. More

in a nutshell----total lack of communication from service advisor. dropped off vehicle for warranty service. wrote phone numbers on ticket. never receieved calls from service dept., except for maybe once w advisor. dropped off vehicle for warranty service. wrote phone numbers on ticket. never receieved calls from service dept., except for maybe once when initial diagnosis was made. then the communication problems began.. left voice mails with phone number. no calls. we had to continually call dealership to get info on when car would be ready (was provided a rental with a rental end date of last friday...had to actually call dealership to find out if car was ready friday--it wasn't--and to make sure rental contract would continue). actually left two or three voice mails that were not returned. finally received a phone call monday afternoon that the car was ready. my husband picked up the vehicle today. found out the guy in service was calling an old, old work phone number of mine instead of the numbers i had provided him more than once, but he never used them. the work number he had was last used by me in 2007. i was actually planning to trade my vehicle in for a camry or venza sometime in early 2012, but if this is the level of service i can expect from the service advisor, i will seriously reconsider my plans. i have no intention of purchasing a car from a dealership that cannot communicate. actually, my car needed an oil change, and my husband tried calling the dealership this morning to tell you guys to do the oil change before he came to pick up the car, but he could never get through--it was just a recording (it was not prior to opening). so he gave up--will get oil changed elsewhere as well. More

I made the mistake of letting you sell me on a timing belt for my 1999 Land Cruiser. On my way back to Atlanta my car started to over heat. I was able to pull off the highway in downtown Atlanta. I wa belt for my 1999 Land Cruiser. On my way back to Atlanta my car started to over heat. I was able to pull off the highway in downtown Atlanta. I waited one hour and 45 minutes for a AAA tow and incurred a $60 towing fee. I ended up having to get a new thermastat AND a new radiator (roughtly $1,100). My Sandy Springs Toyota service advisor (Vishal Amin) indicates a)the thermastat should have been replaced with the timing belt, b) they found a big bolt left on the splash shield, and c) that you cut a hose and "covered it up" via use of electrical tape. The words used to describe your work were SHODDY and NEGLIGENT. My service adviser suggests that you provide me with some recompense. Greg Gates -- Customer Number 81484 404-266-9876 Printed and carbon copy to: Mr. Jim Bishop, The Bishop Law Firm, Brunswick, Ga More