I-95 Toyota of Brunswick

Two years ago I tried to deal with I-95 Toyota on a Camry Hybrid. My experience at that time was very negative and I ended up buying a 2009 Camry Hybrid in Savannah. Having such a good experience with my Hybrid. My experience at that time was very negative and I ended up buying a 2009 Camry Hybrid in Savannah. Having such a good experience with my 2009, I was looking to trade for a 2011. And living so close to Brunswick I prefer to purchase locally. So, I went back to I-95 Toyota to deal on a new hybrid. Upon arrival at the dealership, I was greeted by a salesperson who acted as though they were doing us a great favor by helping us (we couldn't get to the lot without there trapping us). While looking at the hybrids, I noted that on the sticker there was a $1800.00 charge for "Free Oil Changes for Life and 200,000 mile warranty". When I asked about what I considered to be a bogus charge, the salesperson responded that it was to "adjust the price to market value" and that in Jacksonville they just add the amount to the sticker price. At this point, the salesperson seemed to become hostile and there only concern was to get back in the airconditioning or to a customer that wouldn't ask questions. I've never been to Jacksonville Toyota, but I guess I'll try there or Savannah rather than put up with I-95's BS. More

This review site is needed just for dealerships like this one (sales floor staff anyway - can't comment on the internet department). I've had good experiences and bad experiences with dealers before but lite one (sales floor staff anyway - can't comment on the internet department). I've had good experiences and bad experiences with dealers before but literally nothing as horrific as this. The salesman (who practically tripped over himself sprinting out to "greet" me before I could step inside) literally knew NOTHING about the vehicle I was interested in (features, options, rebates, interest rates, etc. - literally NOTHING, it was actually almost humorous). Through research I knew how much what I wanted would cost going in but the sales manager refused to get even close to that number and I hate playing games. To make it worse they tried to offer me about 20% below even a lowball value on my trade. All things said and done I ended up buying the exact same vehicle from another dealer for literally $10,000 less (incl trade). Mind you this was not some $90,000 vehicle but $30k so you're talking about a HUGE difference. My favorite part of the experience is what I call the "hide the keys" game. That's where they refuse to give you back the keys to your trade so you can't leave. It took literally FIVE requests and getting angry before they were given back. And when I finally got my keys to leave you should have seen how quickly the "friendliness" of the salesman went away. That shows true character - they could have cared less whether you're breathing or not, just give them the money.....overall exactly the "shady" experience as you could stereotype about car dealers. **Follow up as of 3/14/11** Apparently they are under new management now and the general manager has contacted me about my review and expressed his apologies for past treatment (obviously not under his control). He has assured me that they have taken great strides to remedy any past problem employees and change the core values of the dealership. While my experience in 2010 was extremely poor and the review accurate at the time it does sound that dealings like mine will now be likely to occur now. I have not had any business with them but the new manager has gone out of his way to communicate with me over this and I'm willing to give them the benefit of the doubt and consider for future dealings. More

Normally car dealers are very shady and slimy when it comes to selling cars. Yesterday I can honestly say that I experienced the most extreme case of slime. I received a brochure in the mail to visit I9 comes to selling cars. Yesterday I can honestly say that I experienced the most extreme case of slime. I received a brochure in the mail to visit I95 Toyota for a short sale in used cars. I am currently looking for a quality used car. I told the salesman "George" that I am looking for a car that is larger than my current SUV on the phone. When I arrived he took me outside and told me that the sale was a complete sham. I was confused and didn't understand what he was trying to tell me until he handed me a piece of paper about some new car buying program??? Why am I now being directed to buy a new car? I said that I was here for the short sale and I would like to look at what was available...he told me that I couldn't get a good deal and I wouldn't win anything it was just a scam to get people into the store. We looked at 4 vehicles that all had plus 70K miles, they all really stunk. The one SUV that I thought might work was a 2007 Sequoia that had almost 73K miles. I looked the KBB on the vehicle and the trade value was $18K and the Certified resale was $24K...now is when the real slime started to show from this Dealership. I went in with the understanding that this was a short sale of cars not lets rape the buyer sale. I drive a rather nice car that has leather, moonroof and other upgraded features that I expect in a car. The only reason I am upgrading is to give the kids more room. The Sequoia isn't that much bigger than my mountianeer but I liked the way it drove, the seating and extra room in the back for my gear. If I decided to purchase this vehicle I would be making a huge downgrade in the quality of comfort that I have grown accustomed to having in a SUV. I was told about the amazing resale value of a Toyota...their 2010 Sequoia of the same quality was $43K but yet 3-years later the value dropped just over $20K sum value hold. When I asked about the Toyota recalls...I was told by George that was just a nasty marketing gimmick engineered by GM? Are you kidding me? In the history of dealerships this is by far the worst dealership I have ever wasted my time looking for a car. This experience will have me never looking at the overpriced shady dealings of Toyota. More

We shopped around on the internet for months before commiting to a dealership. We did so because the internet staff always responded promptly to our requests. The internet manager Collin went above and commiting to a dealership. We did so because the internet staff always responded promptly to our requests. The internet manager Collin went above and beyond the call of duty to assist us and had everything ready and waiting when we arrived. The big guy Alex in finance had the paperwork ready. We signed and were gone in 30 minutes. More