I-95 Toyota of Brunswick

I bought a Tundra there in August, and I admit the sales experience was pretty good.However, since then the customer service has been a joke. The first question you should be asking is why I would need cust experience was pretty good.However, since then the customer service has been a joke. The first question you should be asking is why I would need customer service so quickly. I need a tag for the truck to be legal. It took them four weeks to submit the paperwork for my tag. The problem is once the paperwork is submitted it can take more than six weeks to receive a tag. GA only allows a total of two months for a temporary tag. In the numerous calls I have made to the dealership, their story has changed each time as to the reason things aren't working. More commonly I just don't get calls back. When I went to the store and asked for a manager I proceeded to wait for over twenty minutes before giving up. Other employees even discuss the failures of their management and their tag office openly to customers. Two months later, the state is still saying no paperwork has been processed by the dealership with them. I even had the clerk at the tag office talk directly to the people at the dealership to call them on their lies More

If you require service on your Toyota vehicle, head over to I95 Toyota in Brunswick. When you do, ONLY deal with service agent Jay and have ONLY Keith work on your vehicle. Do not let anybody else influen to I95 Toyota in Brunswick. When you do, ONLY deal with service agent Jay and have ONLY Keith work on your vehicle. Do not let anybody else influence you. If either of them are not available, come back when they are. Throughout your life you will find that there will be people you can put your trust in. These two are fine examples of those individuals. More

The gages on the prius had blacked out. JC was so The gages on the prius had blacked out. JC was so helpful. I was upset since we were far away and he calmed me down. He knew immediately what I had The gages on the prius had blacked out. JC was so helpful. I was upset since we were far away and he calmed me down. He knew immediately what I had done by putting papers on the dash. My dealer in IL didn't have a clue what was wrong.Then he reallized even though out of town I needed the 5000 service and took care of it. He's a keeper More

I have contacted this dealership three times over a four hour period to get a rental quote. No one will call me back or send me a quote. I wanted to rent a Toyota because we are interested in purchasing o hour period to get a rental quote. No one will call me back or send me a quote. I wanted to rent a Toyota because we are interested in purchasing one in the future. Not likely if this is an example of the customer service available from Toyota. More

Cory was very friendly over the phone but did not do what he promised, i.e. call back with an offer. Sad way to do business. he promised, i.e. call back with an offer. Sad way to do business. More

in a nutshell----total lack of communication from service advisor. dropped off vehicle for warranty service. wrote phone numbers on ticket. never receieved calls from service dept., except for maybe once w advisor. dropped off vehicle for warranty service. wrote phone numbers on ticket. never receieved calls from service dept., except for maybe once when initial diagnosis was made. then the communication problems began.. left voice mails with phone number. no calls. we had to continually call dealership to get info on when car would be ready (was provided a rental with a rental end date of last friday...had to actually call dealership to find out if car was ready friday--it wasn't--and to make sure rental contract would continue). actually left two or three voice mails that were not returned. finally received a phone call monday afternoon that the car was ready. my husband picked up the vehicle today. found out the guy in service was calling an old, old work phone number of mine instead of the numbers i had provided him more than once, but he never used them. the work number he had was last used by me in 2007. i was actually planning to trade my vehicle in for a camry or venza sometime in early 2012, but if this is the level of service i can expect from the service advisor, i will seriously reconsider my plans. i have no intention of purchasing a car from a dealership that cannot communicate. actually, my car needed an oil change, and my husband tried calling the dealership this morning to tell you guys to do the oil change before he came to pick up the car, but he could never get through--it was just a recording (it was not prior to opening). so he gave up--will get oil changed elsewhere as well. More

Joni is awesome. I will continue to purchase vechiles from Toyato as long as she is there to sell them. If you are wanting someone to work with that has the southern charm and completely honest, see Jon from Toyato as long as she is there to sell them. If you are wanting someone to work with that has the southern charm and completely honest, see Joni. I have purchased enough cars and as a young women, I very much liked working with a sales woman. More

I made the mistake of letting you sell me on a timing belt for my 1999 Land Cruiser. On my way back to Atlanta my car started to over heat. I was able to pull off the highway in downtown Atlanta. I wa belt for my 1999 Land Cruiser. On my way back to Atlanta my car started to over heat. I was able to pull off the highway in downtown Atlanta. I waited one hour and 45 minutes for a AAA tow and incurred a $60 towing fee. I ended up having to get a new thermastat AND a new radiator (roughtly $1,100). My Sandy Springs Toyota service advisor (Vishal Amin) indicates a)the thermastat should have been replaced with the timing belt, b) they found a big bolt left on the splash shield, and c) that you cut a hose and "covered it up" via use of electrical tape. The words used to describe your work were SHODDY and NEGLIGENT. My service adviser suggests that you provide me with some recompense. Greg Gates -- Customer Number 81484 404-266-9876 Printed and carbon copy to: Mr. Jim Bishop, The Bishop Law Firm, Brunswick, Ga More

I was given the understanding that the sticker price is firm and no discounts will be given.Is this your policy? I never dealt with you guys but had heard you were in the business to sell cars.Its been a firm and no discounts will be given.Is this your policy? I never dealt with you guys but had heard you were in the business to sell cars.Its been a week since I was at your dealership with the understanding that sometime soon I would buy a car.Not a salesman has called to thank me for droping by the dealership.Well, thank billie and nat for their kindness.They especially was helpful showing us the car. thanks More

JC was AWESOME! I told him what I thought I wanted, and he showed it to me. He helped me find exactly what I wanted, and stayed within my price range. He has excellent customer service. JC went above and b he showed it to me. He helped me find exactly what I wanted, and stayed within my price range. He has excellent customer service. JC went above and beyond to take care of me. I was in just yesterday to have services done on the car, JC had a rental car ready. Not only was the car something I would love, he had already written the directions to send me to the mall. I had an awesome experience with this dealership and will continue to do business here. More