I-95 Toyota of Brunswick

Purchase new car I dealt with Joni Boatright. Absolutely loved working with her. She is very knowledgeable about the new cars. I purchased a highlander and I am thrill I dealt with Joni Boatright. Absolutely loved working with her. She is very knowledgeable about the new cars. I purchased a highlander and I am thrilled with my purchase. Joni gives a lot of ongoing personal service and that is one of the reasons that I worked with her and I95 Toyota. More

I appreciated Tony Blue was not high pressure courteous and I appreciate that salesman Tony blue was courteous genuine and not high pressure. We were able to reach a fair deal in a reasonable period of time. I I appreciate that salesman Tony blue was courteous genuine and not high pressure. We were able to reach a fair deal in a reasonable period of time. I enjoyed the testdrive which was several miles long More

Friendly Sales service was outstanding, They listen to my needs and tryed to accommodate those needs. I will recommend my friends to try I95 Toyota when they n Sales service was outstanding, They listen to my needs and tryed to accommodate those needs. I will recommend my friends to try I95 Toyota when they need a new car. Over all a nice experience. More

Very good customer service I went in with a specific vehicle in mind . Latasha Williams was my sales rep . She got me the information I needed . I did not have to wait for a lon I went in with a specific vehicle in mind . Latasha Williams was my sales rep . She got me the information I needed . I did not have to wait for a long time I was able to take care of everything in a very timely matter . She was very nice and took very good care of me . More

Bought a 13 Avalon My experience here was the best car buying experience I've ever had. Anthony Blue and Curley Tuck were a pleasure to work with truly professional. The My experience here was the best car buying experience I've ever had. Anthony Blue and Curley Tuck were a pleasure to work with truly professional. They came in on a Sunday at 8:30 am to accommodate my busy schedule More

Great customer service. Salesman goes above and beyond Tyler Mitchell is a great salesman and bent over backwards to take care of every expectation I had. Very down to earth. Wonderful experience. I will c Tyler Mitchell is a great salesman and bent over backwards to take care of every expectation I had. Very down to earth. Wonderful experience. I will continue to do business with Tyler for years to come. More

Great buying experience I recently purchased my car from Tyler at I-95 Toyota. It was the best car buying experience I've ever had. He made it easy and stress free! If you ne I recently purchased my car from Tyler at I-95 Toyota. It was the best car buying experience I've ever had. He made it easy and stress free! If you need a car, go see him! More

Above and Beyond Customer Service Tyler Mitchell is a top notch salesman. He will go above and beyond to satisfy customers needs and expectations. Tyler Mitchell is I 95 Toyota. Tyler Mitchell is a top notch salesman. He will go above and beyond to satisfy customers needs and expectations. Tyler Mitchell is I 95 Toyota. More

Teribble They don't do their job they lie about length of service it's hard to get any help especially GOOD help absolutely would not recommend!!! DO NOT WASTE They don't do their job they lie about length of service it's hard to get any help especially GOOD help absolutely would not recommend!!! DO NOT WASTE YOUR TIME HERE! More

Hidden fees and poor business practice I recently relocated to the area and shortly after I arrived I noticed one of the belts on my vehicle was squeaking and a check engine light came on. I recently relocated to the area and shortly after I arrived I noticed one of the belts on my vehicle was squeaking and a check engine light came on. I normally don't take my vehicles to a dealership for repairs because they are typically higher in price, but being new to the area I thought I would suck it up and pay the slightly higher price to have the issue with the belt fixed. When I dropped the vehicle off I asked them to check the check engine light also. The service rep told me that I would be charged $90 for service if they found something and I did not get the work done there. If I had work done they would waive the fee. That is pretty standard so I had no issues with it. I left the vehicle and waited for them to call me with the price. When they called me they said I had a loose a/c belt and a bad oxygen sensor. They also said the water pump was leaking. They gave me a quote of $451 for the oxygen sensor, $23 to tighten the belt, and $382 to replace the water pump. Money is tight right now so I gave them the go ahead for the belt and the water pump. The total should have been roughly $405 plus tax. When I went back to pick the vehicle up I was given a bill for $550! I looked at the receipt and noticed they charged me $90 for the computer check and an additional $42 for misc fees. I spoke to my service rep, Felicia, and was told I was charged the $90 because I did not get the oxygen sensor fixed there. When I said I was told that if I had work done there they would waive the fee, she said that only applied to the oxygen sensor. I asked what about the other $405 worth of repairs I had done? She said it didn't count towards waiving that fee. I then asked about the $42 misc fee. I was told that is a shop labor fee that is applied to every vehicle that is serviced there. I said I already paid for labor in the other fees at which time she explained those labor fees were for the labor of doing the service and this fee is for the labor of using their shop for the techs to work in! I said hold on, you mean to tell me I have to pay labor for the actual work and a labor fee for your techs to use your own shop to do the repairs in? She then back tracked and said it was for shop materials and it is added to every bill. I asked why I wasn't told about it when you called me with the estimate nor was I told I would still be charged the $90. I was given an estimate of $23 for the belt, and $382 for the water pump, plus tax. Nothing else! She said she was sorry and then total silence. It didn't make a difference that I was mislead or they were wrong. This was the one and only time I will ever use this dealership for service. These are the same shady pricing and business practices that give decent mechanics a bad name. Do yourself a favor and get everything in writing before you okay any services here. I would recommend bringing your vehicle somewhere else. More