I-95 Nissan

Terrible service department. No communication, no sense of urgency whatsoever, no organization. Lots of turnover in the 3 MONTHS my truck was there. No communication, no sense of urgency whatsoever, no organization. Lots of turnover in the 3 MONTHS my truck was there. More

In December 2022, I purchased a 2016 BMW 328i from I-95 Nissan. During the purchase process, the salesperson, Anthony, informed me that the headlight module was broken but assured me that they would fix it Nissan. During the purchase process, the salesperson, Anthony, informed me that the headlight module was broken but assured me that they would fix it. I believed the cost of fixing the headlight module was included in my loan, which ended up being $22,000 after making a $2,300 down payment on the car, originally priced at $16,000 plus tax, tag, and title. Over the following weeks, I made numerous calls attempting to schedule the headlight module repair. I was concerned about driving without functioning bright lights. After three weeks, I took the car in for repair, but when I picked it up, not only was the headlight module still not fixed, but two of my tires had been replaced without my consent. I was told that the original tires were dry rotted and unsafe, but I had been driving the car for over a month with those tires. When I inquired about ordering new tires, I was promised a callback that never came, leading me to purchase four new tires myself. Additionally, upon picking up my car, I noticed the engine light was on, which had not been the case before. I was assured that the issue would be resolved in the next visit. However, when I brought the car in again to have the headlight module repaired and the engine light checked, I was informed that it would take 2 to 4 weeks, and I would need a rental car. After four weeks, the car was returned to me with a temporary fix for the headlight and the engine light still on. The repair receipt showed that I-95 Nissan had declined to have the engine light checked out. The recently repaired headlight soon failed again, so I contacted the sales rep who arranged for me to drop the car off at BMW. They had my car for about two weeks and fixed the headlight, but the repair receipt indicated that the car was leaking oil and I-95 Nissan had declined to have that service done. Now, the car is stalling while I'm driving, with warnings about the transmission. Unexpectedly, I received a call from I-95 Nissan offering to buy back the car due to a shortage of used car inventory. I suspect they sold me a lemon and are trying to cover it up by buying the car back and putting me in another vehicle. This has been the worst car buying experience of my life. Based on the multiple negative reviews and other dissatisfied customers I've encountered at I-95 Nissan's service center, I would never recommend purchasing even a bottle of water from them. More

I arrived with the intent of getting a car of my dreams so it would be fair for my spouse and I to obtain our own mode of transportation. However, upon arriving, I was greeted by Cristal. She was very in so it would be fair for my spouse and I to obtain our own mode of transportation. However, upon arriving, I was greeted by Cristal. She was very informative and helpful. She allowed me to test drive the vehicle and that's all I did. Once she turned me over to their finance team, that's when the xxxxxxxx started happening. Apparently, they could not verify my employment when I specifically told them that I work for one person who has multiple businesses. After about 45 minutes, she told me that I would still be able to get the car with 6k as my downpayment. I informed her that I was still in the process of building my credit and she told me she would be in touch. For a whole week, I was giving a bunch of xx from her about her manager was waiting to hear back from the bank to see what could be done. She came back via text about the manager said he will put me in a "build your credit" car and personally order me a 370z after a few monthly payments. After 2 more days after a week passed, I inquired on the status of bull. She said that the manager was trying to see about putting me in something nice. I said ok, just let me come there so we can get this done because my spouse and I need another car. We get there and see the car that I was given an option for. After looking at it, she starts texting me WHILE I'M IN THE BUILDING about my existing auto loan and if it was already transferred (which was) and about my pay yet again. Then this rude manager with no compassion or remorse about anything tells me that the bank wants me to put 4-6k down on the "build your credit" car. xxxxxxxx! I was very upset that all my time was wasted and nothing was resolved. Cristal was about the closest to helpful there was but her communication was very much slack every time I arrived on site and all they could say was "We are just the messengers". Funny thing also is that her name is not even listed under the "Sales Department"... i-95 Nissan is a xxxxing joke with their pre-existing emails of senseless sympathy from the owner. More