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I-90 Nissan
Sheffield Village, OH
322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 322 reviews
October 04, 2023
Purchased my '21 Rouge at I-90 Nissan. Took it in for not holding the road over bumps. They told me I was over steering and there was nothing wrong. At 18,000 miles it was worse, still Took it in for not holding the road over bumps. They told me I was over steering and there was nothing wrong. At 18,000 miles it was worse, still nothing wrong. Told them where to drive on Rt 2 so they kept the car and found a blown shock. Picked up the car and drove 1/2 mile to bring it back for vibration that was not there before. Given an appointment for next Tuesday. They took the car out and claimed nothing wrong. Took the car to Tuffy who discovered that 3 tires were out of balance (1) by more than 2 oz. They fixed my problem. I will not take anything back to I-90 Nissan for service !!! More
by davestarkeyus
Employees Worked With
Jason Boismeir
September 21, 2023
Once again, the customer service was incredible and speedy. I was in and out in one hour with an oil change and a new set of tires. Pricing was good too. speedy. I was in and out in one hour with an oil change and a new set of tires. Pricing was good too. More
by Laurie H.
Employees Worked With
Ben Sink
August 25, 2023
One of the reasons I gave a 4 star review was because the service department was supposed to be open at 7:30 and I was there right at 7:30 because I like to be first in to get out sooner. But, the service de service department was supposed to be open at 7:30 and I was there right at 7:30 because I like to be first in to get out sooner. But, the service department was not open yet. No lights were on, nothing. This also happened the last time I brought my other vehicle in for service in the express lane but I didn't leave a review. The first time it happened I thought maybe it was a fluke, but it happened again. This time, someone finally turned on the lights around 7:34 and opened the garage door. Check in was done at 7:38. Also, I did not give 5 stars because although I got there at 7:30 am, my vehicle was not done until almost 9:00. To me, that is not an express lane. I just wanted an oil change and tire rotation which I thought was part of the express lane. I do give Chris Leip, the service advisor, 5 stars because he isn't the one actually working on the vehicle so he can't really make the technicians go any faster. I do want to say that I did notice all the sales people were arriving before 9:00 for when the sales department opens, so at least they are prepared for when customers arrive at opening. More
by jfmamrak
Employees Worked With
Chris Leip
August 08, 2023
Went in for service on my NV2500 van . All I wanted was an oil change and tire rotation. The service manager suggested what the vehicle should get at the present mileage. But was not force All I wanted was an oil change and tire rotation. The service manager suggested what the vehicle should get at the present mileage. But was not forceful about it and didn’t pressure me when I declined and just went with the tire rotation and oil change. I will be back again. More
by jktemp130
Employees Worked With
Denise Mitchell, Jason Boismeir, Samantha Guzowski
August 01, 2023
Another enjoyable visit for service. Ben professionally handled the details to my satisfaction and quickly. Special thanks to the technician. Ben professionally handled the details to my satisfaction and quickly. Special thanks to the technician. More
by gardearm
Employees Worked With
Ben Sink
July 28, 2023
Everyone at I-90 is extremely helpful. My Sales Associate Dan Sas was great! He showed me all the functions of my new car and made this sale seamless, easy, but remained complete detailed My Sales Associate Dan Sas was great! He showed me all the functions of my new car and made this sale seamless, easy, but remained complete detailed oriented. The Finance Department, Denise actually saved me money by showing me how much I spent on oil changes and tire rotations for my previous car, and I purchased the warranty because of her knowledge of her job. Love this place. Thank you for your professional hospitality. More
by Hale2018
Employees Worked With
Diehl Belza, Dan Sas, Denise Mitchell
