I-5 Toyota

This dealership went above and beyond what we expected to make our experience even better. We would recommend this dealership to family and friends and we will be taking our vehicle back to be serviced with make our experience even better. We would recommend this dealership to family and friends and we will be taking our vehicle back to be serviced with them More

This was the best experience we had in purchasing a vehicle. We did come in loaded with our knowledge of the vehicle we were looking for as well as what the blue book said of our trade-in value. The vehicle. We did come in loaded with our knowledge of the vehicle we were looking for as well as what the blue book said of our trade-in value. The dealership did not try to play with the numbers nor did they "fudge" with the blue book value of our truck. It was all honesty from the beginning to the end. More

Great experience. All employees were friendly and stayed late to finish the deal. Selection of cars was great- so great that my sister and brother in-law that came with me unexpectedly bought a new car th late to finish the deal. Selection of cars was great- so great that my sister and brother in-law that came with me unexpectedly bought a new car the same day. Rodney promised me that my long trip to dealership would be worth it and he was correct. Thanks guys More

I had an F250 and wanted a smaller toyota pickup; my concerns were making my payments lower and fuel economy. Customer Service: Rodney is kind;non pressure; listens to what you want;and gets it done. concerns were making my payments lower and fuel economy. Customer Service: Rodney is kind;non pressure; listens to what you want;and gets it done. friendliness: oh yes! Rodney makes you feel like you have been his friend for years. listens and makes it happen Overall experience Great! Thanks Rodney you are great! Highly Recommend YOU!!!! I love my Truck Jeff Vessey More

My car buying experience with Kelly at I-5 Toyota was absolutely amazing. I cannot say enough about how impressed I am with the level of service I received. I live in Canada and worked with Kelly to pu absolutely amazing. I cannot say enough about how impressed I am with the level of service I received. I live in Canada and worked with Kelly to purchase a 2011 Toyota Sienna. The import/export process involved a lot of paperwork and details to ensure the vehicle would be admissible into Canada. I was extrememly impressed by the service Kelly provided throughout the entire process. I talked to Kelly almost daily for 2 weeks in order to get all of the documents organized and details in order. Kelly went out of his way to ensure all of the details were taken care of including personally driving several hours to process the title document and picking me up at the airport at 7am (Now that is excellent customer service). Kelly was extrememly friendly and helpful every step of the way. I really cannot say enough about how impressed I am with Kelly and the I-5 dealership. Thanks for all of your help and for an amazing Toyota vehicle that we love driving!!! The next time I need a vehicle, I will definitely be calling I-5. Dave Giles Calgary, Canada More

We were very impressed with Rodney. He was informative, patient and kind. No pressure sales here! Honest, trustworthy and rare. Will be back for sure! patient and kind. No pressure sales here! Honest, trustworthy and rare. Will be back for sure! More

I'm writing to commend Service Advisor Mike White and the dealership team for helping my wife and I when our Mazda van broke down on a vacation trip to Ashland, Ore. We limped into your dealership late i dealership team for helping my wife and I when our Mazda van broke down on a vacation trip to Ashland, Ore. We limped into your dealership late in the afternoon on Thursday, June 23 — this after having been towed from a nearby rest stop to a service station when our car wouldn't start. The service department was busy, but Mike could see the mess we were in, had an immediate idea what the problem was and quickly got the car in for a diagnosis. We waited in a comfortable customer area and soon learned we had a sensor problem that couldn't be fixed until the next day as the part wasn't immediately available. Mike helped us arrange for a rental car from Enterprise — at a special rate — and had a driver take us there. We were able to continue on our way that evening and keep our trip on schedule. When we returned to Chehalis on Monday, our van was ready and the repair bill was right in line with Mike's early estimate. More

My car buying experience with I-5 Toyota was the BEST ever. All the employees we met and worked with were very friendly and professional in every aspect. They are the best!! I have told everyone about ever. All the employees we met and worked with were very friendly and professional in every aspect. They are the best!! I have told everyone about what a truly great experience it was. They listened, answered all our questions and truly cared that we were happy when we drove our "new" pre-owned vehicle home. I would drive hundreds of miles to this dealer for my next car if that is what it takes. I drove 80 miles this time and worth every minute of drive time. More

The whole car buying experience was great. All the people involved with our deal at I-5 Toyota (owner, salesman, used car manager, and finance officer) were friendly, fair, and pleasant. We felt they people involved with our deal at I-5 Toyota (owner, salesman, used car manager, and finance officer) were friendly, fair, and pleasant. We felt they were helping us buy a car instead of trying to talk us into one. We would definitely shop here again. More

Craig Anderson was the person with whom I worked when I bought my Prius in September 2010. He could not have been more helpful in working with me. I never felt pressured in any way. I felt that everyone bought my Prius in September 2010. He could not have been more helpful in working with me. I never felt pressured in any way. I felt that everyone at the dealership from the owner to the financial people were honest, caring and helpful. I've been in numerous times since buying my car for help in learning the various components of the car (e.g. GPS system), Craig is patient, caring and always happy to see me. If he's busy with a client, he always calls me back. The service people are wonderful also. I have always been treated wonderfully. Everyone has a welcoming smile. I'm a very, very strong advocate of shopping locally (I live in Chehalis) and I-5 Toyota makes it very easy to recommend to my friends that they shop there. Craig could not be a nicer guy and a pleasure to work with.... More