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I-5 Toyota
Chehalis, WA
116 Reviews
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Showing 116 reviews
December 01, 2018
Scandalous salesman They do not keep their word with deal that is worked out with customer. There are scandalous, shady and I do not recommend. Worked out deal with one s They do not keep their word with deal that is worked out with customer. There are scandalous, shady and I do not recommend. Worked out deal with one sales person. Made offer for 30,000 with 3000 down and they cover tax and licensing which would make price 27,000. They agreed to deal and then made us wait 1 hour. I was asking about warranty so I bought warranty for 2500 and GAP insurance for 900. They handed us off to another salesman and slid in the tax of vehicle. By this time we had been there after a long day of work and a couple hours dealing with salesman. I trusted the sales man was going to give me the deal that I worked out with first salesaman and did not think the were going to screw me over and include vehicle tax. We signed because it was getting late. I reviewed papers next day before we decided to go in and pick up truck and found out they charged me sales tax that they were supposed to cover in the original deal. Went in to talk to salesman and my original deal was not explained to second salesman who I feel ripped me off do almost an extra 3000. They did not fix the issue and I should have walked. I will not recommend this place to anyone. I should have walked out on my original deal 30,000 for truck - 3000 down payment=27,000+warranty 3500=30,500, but they actual added the vehicle tax which we agreed they would pay. Hello, this is his wife. What bothered me most was when we came back in to try to resolve the issue the sales person dodged us & went and got someone else in finance... he came out, brought our signed contract in the LOBBY and proceeded to argue with us about about how we were wrong with staff and customers right there! Finally the GM came out & brought us into his office and tried negotiating more numbers. End result was we did not get the deal we were initially promised and still had to pay more than we had negotiated, and they apologized on the account the sales person handling our account is new. I do not going to the Chehalis location. More
by Kelly
Employees Worked With
Mike Gross, James Jucksh, Miranda
August 03, 2018
It was okay. I made my first car purchase through I-5 Toyota. My only problem is they let me leave with the car before I had all my proper paperwork in. They then I made my first car purchase through I-5 Toyota. My only problem is they let me leave with the car before I had all my proper paperwork in. They then call me a week later telling me that they need paperwork ASAP. I was more then happy to wait till all the proper paperwork was in. They just wanted their commission and get me out the door. Seemed rush and a lil taken advantage of since it was my first car purchase. No haggle or anything. More
by Pl40
Employees Worked With
Charlie
May 08, 2017
Excellent experience I worked with Gerry. He was very helpful and informative. This was my second purchase from this facility and I'm very happy with both experiences. I worked with Gerry. He was very helpful and informative. This was my second purchase from this facility and I'm very happy with both experiences. More
by Jprs925
Employees Worked With
Gerry
December 21, 2016
Great place to purchase a new Toyota! We have had vehicles serviced at this dealership over the last five years. As a result we went to them to purchase our new RAV4 Hybrid. Gerry was cour We have had vehicles serviced at this dealership over the last five years. As a result we went to them to purchase our new RAV4 Hybrid. Gerry was courteous and helpful while assisting us through the purchase process. No hassle, great price on the new vehicle and a fair trade value on our old vehicle. Scotty did a great job in completing all of the paperwork and explaining the additional protection available. Thanks to the I-5 Toyota team! More
by Rwstoner
Employees Worked With
Gerry, Scotty
November 14, 2016
Awesome, friendly, honest service! Highly recommend it! Dan Sharp helped me to buy a used car and he was so willing to honestly explain everything that I asked him without any hesitation. He completely unde Dan Sharp helped me to buy a used car and he was so willing to honestly explain everything that I asked him without any hesitation. He completely understood what kind of car I was looking for and picked the exact car that fitted me perfectly. I am currently driving that car and I love it! Thank you so much and I will definitely visit again if I have to buy a new car. More
by gPfldjssl12
Employees Worked With
Dan Sharp
November 10, 2016
BEST Toyota Dealer in NW What is a great experience to work with Christie and Rodney!! I live in East side, but i wont look elsewhere other than i5 for my car purchases. Lo What is a great experience to work with Christie and Rodney!! I live in East side, but i wont look elsewhere other than i5 for my car purchases. Logged request for a 2016 Prius and Christie who is their internet director called me within a few minutes. I have never seen a more humble and honest sales person than her. No sales cycles or no long speeches comparing others. Just a 2 min call. Her 1st quote was one of the best across the region and within 2 minutes I received her email with the detailed quote. From that moment, I never felt like shopping else where. Meanwhile the Prius recall happened and they quickly communicated and the challenges. Within a couple of weeks once the recall was over, they called promptly. They ran out of the Prius 2 but she and Rodney secured one from another location and locked for the same quote. They did not put any pressure while we were making our decision on the model and color. If you are in Seattle or East side region and looking for a Toyota, you must definitely give them a chance. THEY ARE DEFINITELY WORTH GIVING A TRY. You will see a major difference in PRICE, SERVICE and their COMMITMENT compared to others. Wish them the best!! More
by BLUE '
Employees Worked With
Christie & Rodney
October 14, 2016
Always a great experience! Charlie has helped my husband and I with two cars now, and also a couple of our family members. Every interaction with him is pleasant, encouraging, h Charlie has helped my husband and I with two cars now, and also a couple of our family members. Every interaction with him is pleasant, encouraging, honest, and he leaves us feeling appreciated and welcomed back. Each time he has gone above and beyond to find the perfect car for us for the perfect price! He spent so much extra time just getting to know us as people, rather than just seeing us as another sale. I wouldn't go anywhere else! More
by Samanthahuang
Employees Worked With
Charlie Zhang
September 26, 2016
Great first experience!! I drove away super happy thanks to Aimee! She really made sure to find me the perfect vehicle, listening to my needs and wants, and worked on getting I drove away super happy thanks to Aimee! She really made sure to find me the perfect vehicle, listening to my needs and wants, and worked on getting exactly what I wanted! (She was never pushy! I SO respect and appreciate that!!) Thanks to Aimee, I found and love my new Toyota Highlander!!! More
by TME1227
Employees Worked With
Aimee Haenke
July 30, 2016
New Truck We bought a new 2016 Toyota Tacoma from Rich Christian and we could not be happier. I would recommend this place. Great service and customer service!! We bought a new 2016 Toyota Tacoma from Rich Christian and we could not be happier. I would recommend this place. Great service and customer service!! More
by Laci3
Employees Worked With
Rich Christian
July 21, 2016
Drove away with a great ride and great experience. I went to 'kick' some tires and with the help of a great salesman, George Quantz, I ended up driving away with great used truck. I was looking for a I went to 'kick' some tires and with the help of a great salesman, George Quantz, I ended up driving away with great used truck. I was looking for a quality hauler and George walked me through two different dealership lots. I found a low mileage used diesel F350 that almost looked new. I was happy with the entire experience, from George's willingness to look over the offerings, to the closing deal. I-5 Toyota definitely earned a fan with me. More
by Mark8765
Employees Worked With
George Quantz
