I-5 Toyota
Chehalis, WA
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I recently leased a Toyota Tacoma from I5 Toyota, Rodney Sekerak was my sales consultant. I'm very satisfied for the services and he answered all my questions and even called me on my birthday. What more ca Sekerak was my sales consultant. I'm very satisfied for the services and he answered all my questions and even called me on my birthday. What more can I say about this man. He's amazing!!! More
Always a great experience at I-5 Toyota. The team is friendly and helpful, and they always go out of their way for customers. I constantly recommend them to friends and family! friendly and helpful, and they always go out of their way for customers. I constantly recommend them to friends and family! More
Salesman, Charlie Zhang, lied to my face about charging me for item that was to be “included”. Lied about “receipt” I had to sign. James, Gen Mrg(?) settled by saying would refund half of $895 disputed amo me for item that was to be “included”. Lied about “receipt” I had to sign. James, Gen Mrg(?) settled by saying would refund half of $895 disputed amount, but sent 400, not half and only after many phone calls and much work on my part. BUYER BEWARE this outfit as they are the face of the “typical used car salesman” lying, cheating, thieving image. More
I purchased a used Toyota 4Runner last year and Rodney Sekerak was my sales person. He showed me several other vehicles and we test drove a few as well. He wanted to make sure I found the vehicle that w Sekerak was my sales person. He showed me several other vehicles and we test drove a few as well. He wanted to make sure I found the vehicle that was right for me. He still emails or texts me to make sure everything is okay with the vehicle and that I'm happy with my purchase. I have recommended others to Rodney and will continue to do so. Best sales person, ever! More
I came in for an oil change, tire rotation, and rim replacement. They got me right in and everything was done really quickly and efficiently with a very knowledgeable and friendly staff. replacement. They got me right in and everything was done really quickly and efficiently with a very knowledgeable and friendly staff. More
Bought a new Truck from I-5 Toyota and it was by far the best experience I have had in a dealership. They did such a good job we ended up buying my wife a new car from them in the same week. best experience I have had in a dealership. They did such a good job we ended up buying my wife a new car from them in the same week. More
Had my Toyota Land Cruiser serviced at I-5 Toyota today. I was very impressed with the service from the time we arrived everyone treated us with that hometown, family run business level of service you can’t I was very impressed with the service from the time we arrived everyone treated us with that hometown, family run business level of service you can’t get from the box stores or chain locations. We highly recommended I-5 Toyota! More
If I could give Zero stars I would....BEWARE!!! I wish I would have read Google reviews before we called this place, it appears they have done this exact thing 3 months earlier. We test drove a Used car, would have read Google reviews before we called this place, it appears they have done this exact thing 3 months earlier. We test drove a Used car, but wanted to make sure they replaced safety items on the car (BRAKES...). We left with a tentative deal, but before we returned to the dealer, we wanted to confirm that all repair items were fixed. The Salesman texted me the to see if we wanted the car, we said YES! He informed us that the price he gave us was the "best deal" they could offer. I said YES to the price, as long as the brakes and any other safety issue they find be fixed. Salesman gives me a run around, "not sure if they made the repairs" and that the Service Manager was not going to be in until the following day. If we wanted to make another trip up there to "test drive" the car again to see if the repairs were done we could or we could wait until he verifies the repair work. Salesman was nice enough to say "IF IT HAPPENS TO SELL TODAY, I WILL LET YOU KNOW". Excuse me...but I thought we had a deal and the only thing that was holding us up was verification of the repairs (safety repairs...I think brakes fall within that category). The Salesman was nice enough to text me at 6:19 (after they closed at 6:00 pm) to let me know that the car did not sell and that we were all set for our appointment the following day. Following day, I messaged Salesman to see if we could have the paperwork ready to sign (you know...with the COVID-19). Now a new "Sales Manager" says "he spoke with our detail department and the Mustang is scheduled to be done today and ready for our appointment". After sending him ALL of my personal information again to complete the paperwork, I get a message at 1:58 PM (our appt. is at 5:00), that the car was SOLD last night....WAIT A MINUTE...you already told me that the car did not sell. LIES...LIES...LIES - if you want to be told a bunch of lies, go here, otherwise RUN...RUN as fast as you can. Looks like (from other reviews on Google) they like to Low ball your trade-in value, especially if you are going to pay with Cash. I guess this is just another way to rip you off. More
Poor very poor customer service by mike white will never take my car back there to argue with a customer is disrespectful and should be fired!! He isn't even 1 star he is a 0 star!! take my car back there to argue with a customer is disrespectful and should be fired!! He isn't even 1 star he is a 0 star!! More