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I-5 Toyota

Chehalis, WA

3.4
116 Reviews

1950 Northwest Louisiana Ave

Chehalis, WA

98532

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Showing 116 reviews

May 31, 2021

I recently leased a Toyota Tacoma from I5 Toyota, Rodney Sekerak was my sales consultant. I'm very satisfied for the services and he answered all my questions and even called me on my birthday. What more ca More

by Jon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Sekerak
Nov 16, 2021 -

I-5 Toyota responded

Thank you for taking the time to share your feedback, Jon, and I'm so glad to hear that you enjoyed your recent experience with us! I will be sure to share your kind words with Rodney, and we look forward to working with you in the future. Have a great day! Sincerely, Robert Pehl - Vice President - 360-740-9300

April 09, 2021

Always a great experience at I-5 Toyota. The team is friendly and helpful, and they always go out of their way for customers. I constantly recommend them to friends and family! More

by emma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bannon
Apr 12, 2021 -

I-5 Toyota responded

Thank you so much for your feedback and recommendation, Emma! We look forward to serving you as a customer for many years to come. Sincerely, Robert Pehl - Vice President - (360) 227-0730

April 02, 2021

Salesman, Charlie Zhang, lied to my face about charging me for item that was to be “included”. Lied about “receipt” I had to sign. James, Gen Mrg(?) settled by saying would refund half of $895 disputed amo More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Zhang
Apr 09, 2021 -

I-5 Toyota responded

We would like to apologize for your negative experience at our store, and we want to make things right. This information has been passed on to our service managers. Please contact us directly at (360) 227-0730 so that we may resolve this as quickly as possible. We look forward to hearing from you. Robert Pehl - Vice President

January 12, 2021

I purchased a used Toyota 4Runner last year and Rodney Sekerak was my sales person. He showed me several other vehicles and we test drove a few as well. He wanted to make sure I found the vehicle that w More

by CFerguson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Sekerak
Feb 19, 2021 -

I-5 Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Robert Pehl - Vice President - 360-740-9300

November 20, 2020

I came in for an oil change, tire rotation, and rim replacement. They got me right in and everything was done really quickly and efficiently with a very knowledgeable and friendly staff. More

by paiute3006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
Dec 18, 2020 -

I-5 Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Robert Pehl - Vice President - 360-740-9300

October 26, 2020

Bought a new Truck from I-5 Toyota and it was by far the best experience I have had in a dealership. They did such a good job we ended up buying my wife a new car from them in the same week. More

by CarGuy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Zhang,
Dec 18, 2020 -

I-5 Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Robert Pehl - Vice President - 360-740-9300

October 22, 2020

Today I stopped in to have my oil changed and it was friendly and quick service. I’ll definitely be back for my 6 month check. More

by ccaf1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Khan
Dec 18, 2020 -

I-5 Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Pehl - Vice President - 360-740-9300

October 22, 2020

Had my Toyota Land Cruiser serviced at I-5 Toyota today. I was very impressed with the service from the time we arrived everyone treated us with that hometown, family run business level of service you can’t More

by ccaf1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bannon, Mike White
June 16, 2020

If I could give Zero stars I would....BEWARE!!! I wish I would have read Google reviews before we called this place, it appears they have done this exact thing 3 months earlier. We test drove a Used car, More

by juliar0608
Recommend Dealer
No
Employees Worked With
Mike Bannon
Jun 26, 2020 -

I-5 Toyota responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

March 10, 2020

Poor very poor customer service by mike white will never take my car back there to argue with a customer is disrespectful and should be fired!! He isn't even 1 star he is a 0 star!! More

by nicole
Recommend Dealer
No
Employees Worked With
Mike White
Mar 11, 2020 -

I-5 Toyota responded

Hi, We would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation to make things right. We would like to reach out to you and see what we can do to work with you and to be able to earn your business back. Sincerely, Robert Pehl - Vice President - 360-740-9300

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