I-5 Toyota

Transmission went out,fought Olympia Toyota about exteneded pumper to pumper. Chehalis I-5 did say it was covered. Took it there, dealer had car over 3 months. Kept saying it was ready and then it's exteneded pumper to pumper. Chehalis I-5 did say it was covered. Took it there, dealer had car over 3 months. Kept saying it was ready and then it's not. No rental offered till last day. Finally get it back after another week of "it's ready" and it is filthy. They couldn't even wash it. Mind you that was 3 months of paying a car payment and insurance. I would think twice before I took my car there. More

Called i5 and coult not be happier with the service I received! Rodney was very nice and very determined to find the right make and model for the family. He went above and beyond expectations to deliver received! Rodney was very nice and very determined to find the right make and model for the family. He went above and beyond expectations to deliver the best deal possible, he fought for a good interest rate and made sure the vehicle was within the amount I could afford. I will continue recommending this dealer and will return again one day for another purchase. Go to I5 Toyota you won't be disappointed More

Just had my Prius serviced after it needed to be towed to I-5. Macie on the phone was incredibly helpful. The issue was accurately diagnosed and professionally taken care of. Khalid was informative, courteou I-5. Macie on the phone was incredibly helpful. The issue was accurately diagnosed and professionally taken care of. Khalid was informative, courteous and helpful, as always. I-5 has kept our multiple Toyotas running well for years. More

Charged a extra $200. 00 to have the title taken care of " to insure it is done properly" ell the person to do this must of gone on a 4 week vacation as that is how long i 00 to have the title taken care of " to insure it is done properly" ell the person to do this must of gone on a 4 week vacation as that is how long it took to mail the paper work to the state. I now have 21 days to drive my car legally and get the plates, then it gets parked. Here you pay extra to have very poor service. More

They are awful, the only reason they are part of the costco program is because they pay costco 3,000 a yr to part of the program. Check other dealers they will cost you less and most are more honest tha costco program is because they pay costco 3,000 a yr to part of the program. Check other dealers they will cost you less and most are more honest than the big dealers in Chehalis. Places like Mullinex are far better. Go to Olympia for your car. More

We had the best experience purchasing a car from I-5. Our salesman was very professional. He took his time with my daughter on what kind of car and her being able to afford the car. We are very satisfied Our salesman was very professional. He took his time with my daughter on what kind of car and her being able to afford the car. We are very satisfied with this dealership and WILL be back for another vehicle. More

I won't be going back. First visit was great. My second visit there wasn't bad just annoying. It had been recommended previously that I get my rear struts done becaus First visit was great. My second visit there wasn't bad just annoying. It had been recommended previously that I get my rear struts done because of poor rebound. I made an appointment to get them done and also asked them to check out my car because I was having problems with intermittent shaking of the steering wheel at highway speeds and that it felt like my brakes were sticking. I made an appointment for the earlier part of the day hoping it'd be done by the time I got off work. They only started looking at it after I was off of work. They called and let me know that my rear struts didn't need to be done but that my front and rear brakes were bad. So I okay'd the work. When I went to pick up my car they refused to take my 15% off coupon from costco's auto service program - it wasn't expired. The receipt they gave me indicated that they also recommended I have my rear struts done which is annoying as that's what I had made the appointment for in the first place. The intermittent shaking was better but still not perfect and my brakes were now REALLY sensitive. I took my car into where I got my tires from this year thinking maybe one of my new tires were bad and separating and that was what was causing the shaking. The technician said it was my brakes, that when he took his foot off the brake pedal when it was idling my car wouldn't move. I told him I had just had my brakes done and it couldn't be that. I made another appointment at toyota and indicated it still felt that my brakes were sticking and that the intermittent shaking at highway speeds was happening again. I received a call saying I needed to get my brake pads replaced, rotors resurfaced, calipers replaced, and my rear struts still needed to be done. I okay'd the work for everything and was told they'd need to order a part and it would be in until the next day. No problem. I looked up the paperwork from the previous visit and called back and couldn't reach a person. So I left a message with some questions on the necessity of the work as I had just had my brake pads replaced and rotors resurfaced not even two months prior and asked for a call back. They did not call me back. 4 days later I called and couldn't reach a person so I left a message. I called multiple times through out the day and couldn't reach a person. I felt like they were dodging my calls so I had my boyfriend call from his phone and he was able to reach a person first try. They let him know they were still waiting on a part and it should be in the following day and my car should be done then. I went to pick up my car the following day and asked why my calipers weren't done the first time I had my brakes done. They said my calipers were fine the first time they looked at them. I was upset at having to pay for another brake job in a 2 month time frame. They removed the 1 hour diagnostic fee and told me that I had also received a free brake flush which is a $400 value. Even though they removed the 1 hr diagnostic fee my total is still what they had quoted me over the phone. I looked at their website later and they list brake flushes at $150 not $400. They did take my coupon this time but when I checked my receipt when I got home they had only given me 10% off not 15%. I received a survey in my inbox and responded honestly. I received a call from I5 toyota and they offered to do my rear struts (which still haven't been done) and that I wouldn't have to pay for labor. They also let me know they use an answering service and so never received my messages. I appreciate the call but would rather they have eaten the cost of the brake pads and rotor resurfacing as well as give me the full 15% off from the coupons for both visits. More

This is one of the best service centers we've dealt with. Fast, efficient and Jeremy in the service department, personally kept us updated on the progression of the vehicle's 100,000 mile service. Highly rec Fast, efficient and Jeremy in the service department, personally kept us updated on the progression of the vehicle's 100,000 mile service. Highly recommend I-5 Toyota's service center. More

Very bad customer service and rude service manager. lying about the maintenance and the pickup date about the maintenance and the pickup date More