
Hyundai on Perryville
Rockford, IL
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763 Reviews of Hyundai on Perryville
Never mock your competitors My rating is strictly for Roberta in the Svc Dept. I see your 5.0 rating. You must have been having a bad day when I walked in. I started out at Au My rating is strictly for Roberta in the Svc Dept. I see your 5.0 rating. You must have been having a bad day when I walked in. I started out at Auto Zone where I purchased and had installed a simple light bulb in a headlight. During the install, the cap that covers the bulb was accidentally dropped and disappeared into the engine compartment. It was inaccessible. Auto Zone sent me to Perryville Hyundai to buy a new cap. Auto Zone did not have one and they were happy to reimburse my expense. When I arrived at Hyundai, David directed me to pull my car into the service dept where I met Roberta. I explained my situation and her first words were, "You get what you pay for!!" I was offended. This comment dissed both the auto zone employee and me for choosing them. I would have left at that moment, but I needed the cap. She proceeded to tell me I would have to buy the whole headlamp assembly to get the cap! I objected of course and then, and only then, she offered to check to be sure she was correct. She was not. The part was indeed available individually. I have used this dealership before, I am no stranger here. The last time I was in, I asked for the cost of replacing a headlight bulb. It was over $50!! Auto Zone sold me the part & installed it for about $18. I do what I need to, to survive on Social Security. Anyone could have dropped the cap during installation...even your service people. My rating is strictly for Roberta, both David and Sebastian were helpful & cheerful as was the cashier. Take a break, Roberta. Never mock or put down a competitor. It doesn't look good on you or the dealership as a whole. And, personally, I don't like being insulted either. I do the best I can to stretch my dollars. I will see you on Wednesday to pick up the part. I will then take it to Auto Zone. They will place the cap over the bulb and reimburse me for the part and my inconvenience...cheerfully. More

Buying a new car CAN be easy! The traditional way of buying a car can be everything from uncomfortable to stressful to frustrating. However, I am pleased to report this was NOT my The traditional way of buying a car can be everything from uncomfortable to stressful to frustrating. However, I am pleased to report this was NOT my experience at Hyundai in Perryville. I started online by reviewing the inventory and obtaining the price of the car from Melissa Hintz, who responded very quickly with all the information I needed to make a decision. Next, I made an appointment to stop in, take a test drive, and review financing options with Kim. The car I test drove was the exact one I wanted and the pricing information exactly matched the information Melissa had sent me. I worked with Dave Frye who guided me through the entire process while I was there. He explained the features of the car, walked me through the “numbers”, and continually kept me updated as to what the next step in the buying process was. Once everything was finalized, Dave got the car detailed, filled it with gas, and set up my first oil change. I was then on the road with my new car in time to enjoy the rest of my Saturday afternoon. If you want an experience like this I recommend going to their website, getting the pricing information you need from Melissa and then setting up a time to meet with Dave Frye. He’ll treat you fairly, answer all your questions, get you on the road as fast as he can. More
Buying a Hyundai Elantra Pat Carter was knowledgeable, competent, professional, responsive and personable. She gave an excellent and extensive tutorial of the cars electr Pat Carter was knowledgeable, competent, professional, responsive and personable. She gave an excellent and extensive tutorial of the cars electronics and software. Jim Miller in finance was knowledgeable, helpful, and personable. Overall a painless and pleasant experience. Rick Hendee More
Great experience We especially liked our sales person, Bryan O'Hern. He was not pushy, but very knowledgeable and friendly and extremely helpful. They took great care We especially liked our sales person, Bryan O'Hern. He was not pushy, but very knowledgeable and friendly and extremely helpful. They took great care of us and answered all our questions. And we love our new Santa Fe! More
easy going experience We worked with David Frye. The whole process was easy going and comfortable. Before leaving we were given a tour of the facility, went over all of the We worked with David Frye. The whole process was easy going and comfortable. Before leaving we were given a tour of the facility, went over all of the features of the vehicle, had a phone paired up with the car and all without the feeling of being rushed thru. We were given more than enough time to have any questions answered. More
Buying experience Our car buying experience was great. David Frye and Jim Miller were excellent. Made the process go easy, comfortable and pressure free. Both are an as Our car buying experience was great. David Frye and Jim Miller were excellent. Made the process go easy, comfortable and pressure free. Both are an asset to your operation. Don"t lose them! More
Very satisfied They were very easy to work with. I got to take a nice long test drive and all my questions were answered. I got to buy a nice car for a fair price. They were very easy to work with. I got to take a nice long test drive and all my questions were answered. I got to buy a nice car for a fair price. More

We loved Pat! Pat Carter-Keller is the best salesperson we have ever dealt with. She is so warm and friendly. She knows her product. We had not purchased a new c Pat Carter-Keller is the best salesperson we have ever dealt with. She is so warm and friendly. She knows her product. We had not purchased a new car in at least 15 years. We were clueless about what cars have now. Pat was very patient and took us through all the new features. We test drove a couple vehicles. We were not rushed at all and there was no pressure. We purchased a 2019 Tucson. We are thrilled with our new car. Pat took the time to introduce us to everyone at the dealership,. Pat said, "call me if you have questions or concerns". Now-a-days people don't do that. She went above and beyond anything we expected. We highly recommend Pat!!! More

Great dealership!!! We are returning customers because we really like this dealership. Friendly, very efficient, top notch. Our first purchase of a Hyundai was in 2007 a We are returning customers because we really like this dealership. Friendly, very efficient, top notch. Our first purchase of a Hyundai was in 2007 and we keep coming back! More

Used car purchase This was a very pleasant experience. Everyone was very nice! This is the 3rd time we have purchased from Hyundai in the past 15 years. This was a very pleasant experience. Everyone was very nice! This is the 3rd time we have purchased from Hyundai in the past 15 years. More