Hyundai on Perryville
Rockford, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Great experience Pat is a great sales person and a great person in general. Like always I love to work with Pat. Is always a pleasure to see her again. Pat is a great sales person and a great person in general. Like always I love to work with Pat. Is always a pleasure to see her again. More
6th Vehicle This is my 6th vehicle from the same dealership. My saleswoman is extremely knowledgeable. I have purchased from her before. She helped me through This is my 6th vehicle from the same dealership. My saleswoman is extremely knowledgeable. I have purchased from her before. She helped me through the entire process knowing my career goals and income. Her help is invaluable. More
Terrible Customer Service My first and LAST visit to the service center. Unfriendly, Unwelcoming, and Unhelpful. I purchase my car from this dealer, and I really enjoy the qual My first and LAST visit to the service center. Unfriendly, Unwelcoming, and Unhelpful. I purchase my car from this dealer, and I really enjoy the quality of my car but I'll make sure to take my business elsewhere in the future. More
This is why I’ll always come back! Pat Carter and Jim Miller went above and beyond to make sure we got the absolute best deal and made us feel completely confident in everything that wa Pat Carter and Jim Miller went above and beyond to make sure we got the absolute best deal and made us feel completely confident in everything that was going on with buying a new car! We are returning customers and will continue to be! Definitely refer for all your car needs! More
Excellent Service Both the sales people and financing were great. They helped get me the best deal for a great car and amazing warranty. I will definitely be back and u Both the sales people and financing were great. They helped get me the best deal for a great car and amazing warranty. I will definitely be back and using their service department exclusively. More
Great experience We had a great experience buying a new car at Hyundai on Perryville. Staff was friendly and courteous and Jack Patti (Sales) answered all our question We had a great experience buying a new car at Hyundai on Perryville. Staff was friendly and courteous and Jack Patti (Sales) answered all our questions and made the entire car buying process much easier. More
We love our new Santa Fe !!! Pat carter was terrific to work with. She is knowledgeable about the Hyundai products and really listens to what you would like to consider when purch Pat carter was terrific to work with. She is knowledgeable about the Hyundai products and really listens to what you would like to consider when purchasing a car. I would recommend her without hesitation. Roberts in service is very responsive and Jim in finance is a great guy as well. More
Never mock your competitors My rating is strictly for Roberta in the Svc Dept. I see your 5.0 rating. You must have been having a bad day when I walked in. I started out at Au My rating is strictly for Roberta in the Svc Dept. I see your 5.0 rating. You must have been having a bad day when I walked in. I started out at Auto Zone where I purchased and had installed a simple light bulb in a headlight. During the install, the cap that covers the bulb was accidentally dropped and disappeared into the engine compartment. It was inaccessible. Auto Zone sent me to Perryville Hyundai to buy a new cap. Auto Zone did not have one and they were happy to reimburse my expense. When I arrived at Hyundai, David directed me to pull my car into the service dept where I met Roberta. I explained my situation and her first words were, "You get what you pay for!!" I was offended. This comment dissed both the auto zone employee and me for choosing them. I would have left at that moment, but I needed the cap. She proceeded to tell me I would have to buy the whole headlamp assembly to get the cap! I objected of course and then, and only then, she offered to check to be sure she was correct. She was not. The part was indeed available individually. I have used this dealership before, I am no stranger here. The last time I was in, I asked for the cost of replacing a headlight bulb. It was over $50!! Auto Zone sold me the part & installed it for about $18. I do what I need to, to survive on Social Security. Anyone could have dropped the cap during installation...even your service people. My rating is strictly for Roberta, both David and Sebastian were helpful & cheerful as was the cashier. Take a break, Roberta. Never mock or put down a competitor. It doesn't look good on you or the dealership as a whole. And, personally, I don't like being insulted either. I do the best I can to stretch my dollars. I will see you on Wednesday to pick up the part. I will then take it to Auto Zone. They will place the cap over the bulb and reimburse me for the part and my inconvenience...cheerfully. More
Buying a new car CAN be easy! The traditional way of buying a car can be everything from uncomfortable to stressful to frustrating. However, I am pleased to report this was NOT my The traditional way of buying a car can be everything from uncomfortable to stressful to frustrating. However, I am pleased to report this was NOT my experience at Hyundai in Perryville. I started online by reviewing the inventory and obtaining the price of the car from Melissa Hintz, who responded very quickly with all the information I needed to make a decision. Next, I made an appointment to stop in, take a test drive, and review financing options with Kim. The car I test drove was the exact one I wanted and the pricing information exactly matched the information Melissa had sent me. I worked with Dave Frye who guided me through the entire process while I was there. He explained the features of the car, walked me through the “numbers”, and continually kept me updated as to what the next step in the buying process was. Once everything was finalized, Dave got the car detailed, filled it with gas, and set up my first oil change. I was then on the road with my new car in time to enjoy the rest of my Saturday afternoon. If you want an experience like this I recommend going to their website, getting the pricing information you need from Melissa and then setting up a time to meet with Dave Frye. He’ll treat you fairly, answer all your questions, get you on the road as fast as he can. More
Buying a Hyundai Elantra Pat Carter was knowledgeable, competent, professional, responsive and personable. She gave an excellent and extensive tutorial of the cars electr Pat Carter was knowledgeable, competent, professional, responsive and personable. She gave an excellent and extensive tutorial of the cars electronics and software. Jim Miller in finance was knowledgeable, helpful, and personable. Overall a painless and pleasant experience. Rick Hendee More