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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,435 Reviews

1,435 Reviews of Hyundai of Wesley Chapel - Service Center

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February 28, 2024

They listened to the issues I was having with my vehicle. They explained what they were going to do and the cost of it. More

by Frank
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joel Rivera, Joel Rivera
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share, Frank! We're happy that our team was able to provide you with the high-quality service. Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2024

This dealership was not as effective because they didn't replace the sim card in the radio. This caused me to return three times to get it right. There needs to be better quality control. More

by mattlex1999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

February 28, 2024

Very helpful when we showed up. Than took care of everything after Will be coming back More

by ddbrotzman1963
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 27, 2024

Over charged. Under delivered. Absolutely disappointing. After 2 visits and 3 attempts at repairs, still have same issues and I will not allow you to rob my family More

by martinrood454
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Martin, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

February 26, 2024

I was greeted as I pulling into the dealership. I advised that I was here early for my appointment and Justin had called me to let me know that the part for my car had arrived. At that point Just g More

by WILSON33545
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 26, 2024

I was down Florida visiting and was heading home to New Jersey and my car broke down on 75 and was towed there after hours. The next morning Anthony Rodriguez texted me that it would probably be two to thr More

by edj125
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Anthony and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

Good experience. Car issue addressed. Friendly service offered by Jasmine. I think I would bring it back for service there More

by DF
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

Drop off was great as was ongoing communications. When I came to pay and pickup. 2 service writer looked at me and left. One ignored me. Anthony was MIA. I finally spoke up and another SW took care o More

by CMCACIOPPO
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

Listened to concerns and kept me up-to-date on progress. Easy to stay in contact with any concerns More

by STLLER419
Recommend Dealer
Yes
Employees Worked With
Aj
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

The service was good. The wait time was good. The service rep is very helpful. More

by LILBIT7272
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

Lilbit, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

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