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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,432 Reviews

1,432 Reviews of Hyundai of Wesley Chapel - Service Center

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March 18, 2024

Low transparency. Serviced and charged beyond what was requested. Asked for 75k mile service, and wiper replacement. Was told the fuel additive is a part of the servic More

by MDABERCROMBIE
Recommend Dealer
No
Employees Worked With
Joel Rivera, Joel Rivera
Mar 19, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

March 15, 2024

Great experience at Hyundai Wesley Chapel, highly recommended. People is very friendly and the waiting room is very comfortable. More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rivera
Mar 16, 2024 -

Hyundai of Wesley Chapel responded

Thanks, Wilson, for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 13, 2024

Great service! Justin was amazing. The overall experience was great. I went in for oil change, but Justin also recommended a new set of tires and got me a good deal More

by Catalina Suarez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Mar 13, 2024 -

Hyundai of Wesley Chapel responded

Catalina, Thank you! Justin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

March 11, 2024

Got an appointment for the next day. Service completed in 1 1/2 hrs. Nice & quick. Sadly I can't afford the recommended treatments: $249 fuel injection service, $89 cabin air filter??? C More

by pmisarti33558
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Mar 12, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

March 11, 2024

Jasmine was wonderful and excellent customer service! She had a very pleasant voice Everything was great More

by Corinne0710
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Jul 23, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jasmine met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

March 11, 2024

A very positive experience. I'm impressed with the dealership! From driving up, to checking in, to being brought to the beautiful waiting area and the interactions with Saleena. More

by katherinepage510
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Mar 11, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

March 10, 2024

Awesome Brianna take of me very well Help me with the saving coupons Great customer service More

by Jorge7343
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Mar 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review, Jorge. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

March 08, 2024

Anthony had excellent customer service skills. Enjoyed working with him. I feel that I was charged for unnecessary items because the part that broke down (and that I took the car in for) was under More

by jennybart49
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Mar 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Anthony was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

March 08, 2024

Nice people. Allison was very personable, don't think the most knowledgeable on the car. Wish a little instruction had been offered. More

by THOR5806
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Jul 24, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

March 08, 2024

Awesome service. Amy and the technician have great attention to detail. You guys made my day. Thank you! More

by EDLOPEZ5000
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Mar 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

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