Back

Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,429 Reviews

1,429 Reviews of Hyundai of Wesley Chapel - Service Center

Sort by
April 04, 2024

All went well. From intake to pick up. All findings were disclosed in a timely manner. Repairs were made and vehicle returned at the time promised. More

by TENORICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear Anthony and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

April 04, 2024

Excellent dealership to work with. The service person was very friendly and knowledgeable. We will be coming back for our vehicle needs. More

by JONATHANSTEED
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Hyundai of Wesley Chapel responded

Jonathan, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

April 03, 2024

They met my objectives and were very courteous and prompt. The process was smooth even though I had to come back a couple of times it was smooth each time. More

by SALEM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Castellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makhi was also great to work with
Apr 04, 2024 -

Hyundai of Wesley Chapel responded

Salem, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John, Makhi met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

April 02, 2024

The wait on first visit was long and the work wasn't completed. They fixed it More

by SHELLMR
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Apr 03, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

April 02, 2024

Great store and staff that worked on my vehicle needs in a timely fashion. I'll be conking back. More

by stevenc
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Apr 02, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 31, 2024

AJ was very friendly and listened to everything I shared. I was having issues with something in our car and AJ took the time with me to understand and even helped me to schedule another appointment. More

by kkilian
Recommend Dealer
Yes
Employees Worked With
AJ
Apr 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with AJ and our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

March 30, 2024

Very thorough and knowledgeable. The staff was courteous and helpful but I didn't quite trust them. More

by FLWCTAMPA
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Jul 03, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 28, 2024

There is a lack of customer service follow-up. I don’t know if it’s management, proximity to other dealerships, or something else, but I consistently get better service at the Hyundai dealership i More

by KATECANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

March 27, 2024

Had the vehicle for over 2 hours for an oil change and tire rotation and once again I have an oil puddle on my garage floor just like the last service done. More

by MARK.SMITH0214
Recommend Dealer
No
Employees Worked With
Brianna Hacker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Mar 28, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

March 27, 2024

Jasmine is an excellent advisor, explained everything and made u feel very comfortable. The price of an oil change is rediculus what was 29.00 a few years ago now in the 70 dollar range is a sin, for that re More

by CUBSFAN01
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Jul 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

...
93
...