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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
912 Reviews

912 Reviews of Hyundai of Wesley Chapel - Service Center

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October 11, 2023

Very fast and had great communication throughout the whole process, for sure would recommend to others More

by Cb00000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Hyundai of Wesley Chapel responded

Hi there, our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2023

Everyone at the dealership kept me informed, and made sure I had a great experience. More

by AMVANDEAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 10, 2023

My Representative Selena, immediately called me to verify the repairs that I needed. Within the hour, she text me with additional maintenance that needed attention and gave me each job with the price. More

by BEVERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena
Oct 11, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Selena here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 10, 2023

My issues were quickly resolved. My service manager provided timely updates and was there to answer my questions. More

by MICHAEL.DEMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Brown
Oct 11, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Michael, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

October 10, 2023

I had a 2 pm appointment. It took a full 2 hours to do a oil change and a tire rotation. UGH. I couldn't return to work. It was to late. More

by TMKPURPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Hyundai of Wesley Chapel responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Sincerely, Jose Gesmondi Service Manager

October 09, 2023

As always, service was done well, good communication, and customer service was great. I would recommend Hyundai of Wesley Chapel to anyone. More

by brainmandinga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 08, 2023

Saleena was wonderful and helpful. As soon as I pulled into the dealership, she was right there to walk me through the process. I haven’t seen the dealership since the remodel and it l More

by Makawa1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Saleena and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 08, 2023

Brought my Gensis G80 in for recall and service. When I got home I noticed that the protective cover under the car was hanging. So I went back the next day and they could not get me in withing the a More

by WILSON33545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

October 08, 2023

Great service and handled in a short time. Had my car back in 1 hour and 15 min More

by MVANDAALEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brianna and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

October 08, 2023

Service has been historically slow for me there and last visit the rep tried to tell me I needed many things I had already had done because they didn’t look thoroughly at my records. This last visit was a w More

by MELISSA.HAGOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Melissa, Thank you for the kind words for our service department! We look forward to sharing your compliments with Brianna and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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