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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
912 Reviews

912 Reviews of Hyundai of Wesley Chapel - Service Center

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October 26, 2023

They swift customer service and they didn’t try to push anything on me I didn’t need which I appreciated More

by IRISHCROW09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lane
Oct 27, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

October 26, 2023

Clean, staff friendly, polite. I only dealt with Antonio and Christine. Both excellent. My visit was good experience. Thank you. More

by pastornick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTINE ? , Antonio Brown
Oct 27, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 25, 2023

I was not properly or accurately told ALL incurring expenses pertaining to my entire service. What was verbally told me, what the automated email that was sent to me initialing what services I wante More

by Ccaropreso
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Hacker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

October 25, 2023

Antonio Brown greeted me with a smile and made sure I was good to go! More

by Garciiiia23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Brown
Oct 25, 2023 -

Hyundai of Wesley Chapel responded

Thank you! Antonio and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 25, 2023

I purchased my car from Lakeland Hyundai. There service department was absolutely crap!!! My faith has been restored by Wesley Chapel Hyundai. Thanks to the parts Department for getti More

by 1Hillcrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiefer Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
Oct 25, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

October 25, 2023

Jasmine was great to work with. Quick service. Easy process. Text updates were great. Thanks More

by D_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Oct 25, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

October 24, 2023

Very polite and hopefully honest. Was a pleasant experience I will go back again in the future More

by KARYNPARIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Brown
Oct 24, 2023 -

Hyundai of Wesley Chapel responded

Karyn, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

October 24, 2023

Anthony Rodriguez does a wonderful job at keeping me informed of the progress. Of my vehicle. He is professional and concerned about the service the customer receives. More

by TPRICE0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that Anthony had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 24, 2023

Everyone was very helpful and courteous while I waited. Thanks for taking care of my service needs. More

by DENSONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Amy, Briana, and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 24, 2023

The dealership had me come in 3 times to get a recall completed. Other dealerships also give a free car wash after service. More

by jjwalk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Brown
Oct 27, 2023 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

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