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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
910 Reviews

910 Reviews of Hyundai of Wesley Chapel - Service Center

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November 03, 2023

An oil change and tire rotation took one hour and 40 minutes as I sat waiting. Not counting that I arrived 30 minutes prior to my appointment. Total time - 2hours 10 minutes, More

by SCOTT_CONWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Gesmondi
Nov 07, 2023 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

November 02, 2023

The Service Advisor (Kristen) was really friendly and helpful. She checked me in and gave me a cup of coffee, and I was out the door in no time. I had a regular service of Lube/oil&/filter as well as ti More

by Egould356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick-Service Advisor 5 Stars,6 if available!
Nov 02, 2023 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kristen met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

November 02, 2023

Great service! Cannot say enough about Kristen. From the time we walked through the door she was fantastic.Communicated with us continuously. She helped us save alo More

by MIKEURS2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Berwick 5*****
Nov 02, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear that Kristen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

November 02, 2023

Everyone was very friendly and helpful. Very nice waiting room and very accommodating. Excellent service people. More

by DAVED1949
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Nov 02, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

November 01, 2023

Glad. .Amy made my car service process really smooth and easy.. she is awesome..only area i feel phone service for service appointment need to impove..noone More

by AHMEDSALMAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vik Katariya
Nov 01, 2023 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amy met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, Ahmed, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

November 01, 2023

Over all it was great and all staff was good and specially the lady who help me was also so nice and friendly. More

by Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Nov 01, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

November 01, 2023

Anthony was very helpful and kind. He was right on top with everything. Amazing service. More

by KSINGLETON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo
Nov 02, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! Anthony and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

November 01, 2023

Convenient, helpful, clean, organized, spacious modern with lots of options in their inventory of used and new More

by RICKIOHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Martin Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen
Nov 02, 2023 -

Hyundai of Wesley Chapel responded

Ricki, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

November 01, 2023

Great experience. I needed a loaner. I got a 2024 Tucson with only 300 miles on it, More

by thedoctorisin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
Nov 02, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

October 31, 2023

Selena and Jasmine have been amazing . I appreciate these two women very much . Selena not only went above and beyond but insured every step of the way that she would be taking care of me More

by JW2.0model
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena Cespro and Jasmine in service dept
Oct 31, 2023 -

Hyundai of Wesley Chapel responded

It's great to hear that Selena and Jasmine were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

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