Hyundai of Wesley Chapel - Service Center

Justin is always great advisor, answers questions and helps me out with coupons. He is friendly and respectful, a pleasure to work with. helps me out with coupons. He is friendly and respectful, a pleasure to work with. More

Nico was great to work with, very professional and consistent with communication highly recommended rep consistent with communication highly recommended rep More

As soon as I arrived, I was greeted they took the keys showed me the waiting room and then 30 minutes later they’re coming to get me and told me I was finished. Highly recommend showed me the waiting room and then 30 minutes later they’re coming to get me and told me I was finished. Highly recommend More

This was my first service at Wesley Chapel and it went seamlessly! thanks very much seamlessly! thanks very much More

No communication, till I escalated and then just text. Very frustrating. But I was contacted twice from someone who wanted to have my windshield replaced after the inspection. Very frustrating. But I was contacted twice from someone who wanted to have my windshield replaced after the inspection. More

Convenient check-in process and service was completed in a timely manner. Excellent communication as well a timely manner. Excellent communication as well More

Very courteous upon my arrival. Made me feel comfortable. Very quick to handle my issue. Made me feel comfortable. Very quick to handle my issue. More

I was a walk in. They informed me they may need to keep the car a day or so. So I asked about a rental. They said they were not sure if they had any. I understand if They informed me they may need to keep the car a day or so. So I asked about a rental. They said they were not sure if they had any. I understand if they are busy. So I offered to come back on Friday. They said the person handling the rentals was gonna check to see if they had any and let me know. I patiently sat in the waiting area for 2 hours. When the service person approached me. Asked if the rental person spoke with me. I said no. (I had watched him gather his belongings and talk about how he was leaving early though) I was then told it would be best to bring the vehicle back on Friday. And that hopefully they’d have a rental car by then. So I asked if my car had been inspected in any way. And was told NOTHING was done to my vehicle. So I sat there from 3:37 PM until 5:34 PM for NO REASON. Not upset about coming back Friday, as I had presented it as an option when I first arrived. Upset about the poor communication and terrible service. The service tech was apologetic and did say he would try to reserve a vehicle for me for Friday. Not sure I am going to use this location for future service though. More

Very clean and comfortable to wait while work was being done... a very friendly atmosphere! done... a very friendly atmosphere! More

Anthony is the BEST service advisor. He is really knowledgeable and explains everything in detail. He is really knowledgeable and explains everything in detail. More