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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
918 Reviews

918 Reviews of Hyundai of Wesley Chapel - Service Center

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September 20, 2024

The customer service has improved quite a bit but there is still room to improve. More

by Diegogarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Hi Diego: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Fast, friendly service. Clean waiting area. Justin is awesome. Love that water and snacks are provided. More

by BEARYSWEET8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Carillo
Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Advisor was excellent. She was very helpful and listened to my descriptions of what was going on with the vehicle. More

by BRUCE.GALSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena Cresporockmore
Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, Bruce, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Awful. No communication between departments, do not return phone calls. Hope we never have to deal with them agaun More

by Midan5531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Poor customer service poor communication. Very few text msg, and phone calls. I had to initiate updates More

by Maryodell12
Recommend Dealer
No
Employees Worked With
Brianna Hacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
Sep 25, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Mary, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 19, 2024

I had to come in for oil change and tire rotation. pulled up to service port and literally felt like a celebrity. 3 guys ran to my car. one with a number for top of my car. one to open my door and t More

by dreamingblue64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Samuels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro
Sep 19, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

September 19, 2024

The service work was professional and done on time. Jasmine was very professional and kept us updated as the work was completed. More

by WINSLOWGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear that Jasmine and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

September 17, 2024

I bought this vehicle at 63k miles jist 1 and half month back and during the last service I was told to do a maintenance for $200+ which was supposed to be done at 60k miles, which means vehicle was not ins More

by POONAM Sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

September 17, 2024

Anthony Rodriguez is the most professional and polite employee! Best experience ever at a dealership. More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

September 17, 2024

Anthony was very professional, helping me diagnose the problem with my car and offering a solution. He was easy to communicate with and kept me updated. He is an asset to your company for sure. More

by DENNISCONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Dennis, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

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