Hyundai of Wesley Chapel - Service Center

Intake personnel were polite, professional & efficient. Our service rep Saleena had a pleasant demeanor & spoke to inform us of recommendations & needs of the vehicle not to “sell” us services. The work wa Our service rep Saleena had a pleasant demeanor & spoke to inform us of recommendations & needs of the vehicle not to “sell” us services. The work was finished within the timeframe promised and appears to be properly completed. Saleena provided thorough explanation of the services & costs & kept us apprised of progress during the service. Saleena provided a very positive experience. More

Always courteous and prompt. Easy process with service. Explained everything clearly. Comfortable waiting area. Could use charging areas between chairs though. Easy process with service. Explained everything clearly. Comfortable waiting area. Could use charging areas between chairs though. More

Easy check in process. Comfortable place to catch up on work while waiting. Yummy snacks too. Comfortable place to catch up on work while waiting. Yummy snacks too. More

Jasmine Yarwood was very professional and friendly. She anticipated all my questions and concerns. I will ask for her when I return. She anticipated all my questions and concerns. I will ask for her when I return. More

Yasmin was great! Friendly, personable and patient with answering all of my questions. I look forward to dealing with her on my future visits for our vehicle servicin Friendly, personable and patient with answering all of my questions. I look forward to dealing with her on my future visits for our vehicle servicing. More

Anthony went out of his way to ensure my vehicle issue was taken care of, despite the fact that I was not able to bring it into the facility until late in the afternoon. I pled my case to him and let him was taken care of, despite the fact that I was not able to bring it into the facility until late in the afternoon. I pled my case to him and let him know how Kia of Wesley Chapel service department wasted most of my day, just to turn around and tell me it should be brought to the dealer, as it would be covered under warranty. I had only owned the Palisade for a total of 5 days at the time and was terribly upset about the whole situation especially because I was due to go out of town the next day. Anthony listened to my whole story, was very empathetic and in my opinion went above and beyond to get my problem fixed that same day. I am very grateful that he was working that day and was able to help with unfortunate situation. I have previously purchased a Hyundai through Hyundai Of Wesley Chapel and I am glad that I am once again driving a product that can be brought to a facility with such ama ing customer service and quality staff. Thank-you!! More

Very good service and attention. Very good service and attention. Very good service and attention Very good service and attention. Very good service and attention More

They are not responsive. They don’t return phone calls. They do t keep customer informed. They don’t return phone calls. They do t keep customer informed. More

The service was good. The service advisor was very polite and helpful and he kept me updated on what was happening with my car. The service advisor was very polite and helpful and he kept me updated on what was happening with my car. More

I had an amazing experience! I love how I can schedule my service online. It gives me a lot of flexibility to choose a date and time that works for me. When I arrived, they got r I love how I can schedule my service online. It gives me a lot of flexibility to choose a date and time that works for me. When I arrived, they got right to work on my car and met with my service agent to confirm the service I wanted. I also appreciate the regular text updates and how easy it is to respond to any additional services they found during the inspection. Oh, and they even catch any recalls that may have happened since my last service. And the pickup is a breeze! The customer service and attentiveness of the service agent have always been top-notch, and this time, I had Marvin A., and he did an incredible job! More