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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
918 Reviews
Call Service Center (813) 279-7400

918 Reviews of Hyundai of Wesley Chapel - Service Center

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September 24, 2024

Dealership infrastructure was good but very less attention to customers, they say they ll charge some amount and service done it come with different price & kind of saying to customer at check out i More

by Aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Hyundai of Wesley Chapel responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Sincerely, Jose Gesmondi Service Manager

September 23, 2024

Customer service is great, unfortunately unless you vehicle has a check engine light on, a code in the system or dead on the road side they can’t seem to fix your vehicle. More

by masonroyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 23, 2024

Marvin had my car in that day for a 42000 mile check up and cleaned. More

by AKURT2ROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Sep 24, 2024 -

Hyundai of Wesley Chapel responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

September 22, 2024

Don't like since new ownership and remodel. Unprofessional, expensive service. Will be seeking different dealer More

by W40_FAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Wenya, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Manny Lopez Internet Sales Manager

September 22, 2024

Way too much for parts that are too small. Will consider my own mechanic the next time. More

by dsa99h18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 21, 2024

The dealership has always been fast with services and keep me up to date about my car. Justin was extremely friendly. More

by PRINCESS690912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

September 21, 2024

Probably the best experience I have had there within the last several years going there. More

by GFHANDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager - he gets 5 stars.
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

September 21, 2024

I just couldn’t believe how awfully efficient and fast they are. Ty Hyundai WC More

by Patsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thanks, Patsy, for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

September 21, 2024

Marvin did a great job at comminuted when my car was done and upon getting me checked in. Tom greeted us and made us feel welcome when we got there. More

by MMAcaRONI@tampabay.rr.com
Recommend Dealer
Yes
Employees Worked With
Kyle Reinsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Marvin here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 21, 2024

Service technicians and greeting staff made my first experience to this location,the best and will definitely return for all service needs.All work was done to perfection and quickly. More

by FRIEDMANSELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro in service.. awesome
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Sep 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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