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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
912 Reviews

912 Reviews of Hyundai of Wesley Chapel - Service Center

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February 14, 2024

First I was sent a list of items that I approved to get fixed on my car one of which was an oil change. Only the oil change was completed but they told me my car was done in the come and pick it up. When I More

by victorawadallah
Recommend Dealer
No
Employees Worked With
Joel Rivera, Joel Rivera
Feb 15, 2024 -

Hyundai of Wesley Chapel responded

Victor, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

February 13, 2024

Excellent customer service. The professionalism of the team was absolutely impeccable! Outstanding performance! Thank you! More

by tbulmanski
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 14, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. Jasmine and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 13, 2024

I've been going there for many years. The service has been quite reliable. I expect to be back with my other Hyundai vehicles in a few months More

by MICHAEL.DEMBO
Recommend Dealer
Yes
Employees Worked With
AJ Wilson
Feb 14, 2024 -

Hyundai of Wesley Chapel responded

Michael, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that AJ met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

February 13, 2024

Seamless and speedy. I waited and was out in less than an hour even with tire rotation. More

by HODULPJ
Recommend Dealer
Yes
Employees Worked With
AJ
Feb 14, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear AJ and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Sincerely, Jose Gesmondi Service Manager

February 13, 2024

Brianna was great. She was very knowledgeable, helpful and a big reason for me buying the car. More

by JORDANCORBIN
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 14, 2024 -

Hyundai of Wesley Chapel responded

Jordan, Thank you so much for your excellent review! We are so glad that Brianna had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

February 13, 2024

Just comfortable take my Hyundai Santa Cruz for service Nice environment Time to waiting Good reception More

by ERATES
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Feb 14, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

February 12, 2024

Got charged for services that never were done Requested for services and was told thing were done when it was not actually done. More

by CHADOO01
Recommend Dealer
No
Employees Worked With
Joel Rivera, Joel Rivera
Feb 15, 2024 -

Hyundai of Wesley Chapel responded

Chad, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

February 11, 2024

They were very friendly, cooperative, informative, helpful, and enjoyed to work with. They knew there work really well, planned quickly and finished it in a remarkable time. More

by TRUBELMTT
Recommend Dealer
Yes
Employees Worked With
Joel Rivera, Joel Rivera
Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 11, 2024

Jasmine was awesome also I did not have an appointment, I had an emergency to get my tires off and all the employees went above and beyond to help me More

by JACKHAWAIILOA
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Jack, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

February 11, 2024

Good communication Jasmine was very friendly. Timely with the service being completed. Jasmine communicated along the way. More

by JMETZLER4182
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

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