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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
912 Reviews

912 Reviews of Hyundai of Wesley Chapel - Service Center

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February 27, 2024

Over charged. Under delivered. Absolutely disappointing. After 2 visits and 3 attempts at repairs, still have same issues and I will not allow you to rob my family More

by martinrood454
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Martin, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

February 26, 2024

I was down Florida visiting and was heading home to New Jersey and my car broke down on 75 and was towed there after hours. The next morning Anthony Rodriguez texted me that it would probably be two to thr More

by edj125
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Anthony and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 26, 2024

I was greeted as I pulling into the dealership. I advised that I was here early for my appointment and Justin had called me to let me know that the part for my car had arrived. At that point Just g More

by WILSON33545
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

My dealing was with service department and its staff: Clean area with Nice place, comfortable waiting room, polite very helpful staff Professional work pleasant experience altogether. Justin Worrell took More

by msaadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

msaadi responded

Justin Worrell took care of my Tucson for the 65500 miles service. He is a courteous man who received my car and explained what needed to be done, gave me an estimate of the cost and time needed to do the job. He kept me informed and was very helpful. (Mark Salerno is the manager I guess). I was very satisfied with Justin. He definitely deserves 5 ***** . Thank you Justin and keep up the good work.

Feb 25, 2024 -

msaadi responded

Justin Worrell took care of my Tucson for the 65500 miles service. He is a courteous man who received my car and explained what needed to be done, gave me an estimate of the cost and time needed to do the job. He kept me informed and was very helpful. (Mark Salerno is the manager I guess). I was very satisfied with Justin. He definitely deserves 5 ***** . Thank you Justin and keep up the good work.

Feb 25, 2024 -

msaadi responded

Excellent work Justin

Feb 25, 2024 -

msaadi responded

Excellent work Justin Worrell

Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear Justin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

Listened to concerns and kept me up-to-date on progress. Easy to stay in contact with any concerns More

by STLLER419
Recommend Dealer
Yes
Employees Worked With
Aj
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

The service was good. The wait time was good. The service rep is very helpful. More

by LILBIT7272
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

Lilbit, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

February 25, 2024

Good experience. Car issue addressed. Friendly service offered by Jasmine. I think I would bring it back for service there More

by Felsendavid
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

Drop off was great as was ongoing communications. When I came to pay and pickup. 2 service writer looked at me and left. One ignored me. Anthony was MIA. I finally spoke up and another SW took care o More

by CMCACIOPPO
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

February 23, 2024

Special thanks to Devin Lack for the extra time and support he gave me after I purchased my Tucson. He walked me through navigating the car display screen and syncing it with my iPhone. He was very p More

by Yaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Lack
Feb 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for Devin and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

February 23, 2024

Very happy Every one there was very helpful. They would explain what was going on and keep you informed as to how long things would take More

by SEMSP
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 23, 2024 -

Hyundai of Wesley Chapel responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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