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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
912 Reviews

912 Reviews of Hyundai of Wesley Chapel - Service Center

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April 10, 2024

very pleasant expierence. when being checked in. Everything was explained to me and what repair and service was neccessary to be done. More

by TEDORLOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Garcia
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Ted, Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Nelson and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 10, 2024

They make multiple appointments fir the same time and leave you waiting fir over 2 hours. Then the diagnostic part takes 5 minutes because the first thing they should lookat are the settings. Why can't t More

by DPAN1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

April 10, 2024

The company and AJ are Very professional. They are also competent. I would go back. More

by mbaxter1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

AJ, Thanks for sharing about your experience with Hyundai of Wesley Chapel. Arthur (AJ) and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 10, 2024

AJ WAS EXCELLENT, service was prompt and efficient. The waiting area was comfortable. One silly Thing there was no water in fridge even though several workers noted it, it was not replenished! More

by bobcat47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ. ERIC. FELLOW WHO FILLED WASHER FLUID
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with AJ and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

April 10, 2024

The stafff got me in and out quickly. Great service and very friendly will be back More

by KVADERO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that Arthur "AJ" was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

April 10, 2024

Everyone from the moment I arrived at the dealership for routine maintenance was great! Jose greeted me and went over my needs before taking the keys and sending the car off for servicing. Servicing went w More

by FAIERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words for Jose, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

April 10, 2024

My car was fixed on time with no problems afterwards. The people in the service department were very helpful. More

by MNIXON13
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Mark and our service team were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

April 10, 2024

Jasmine was great when I visited in-person. AJ was not helpful. I wish he would have called to confirm pricing before the service and I wish he would have texted when my car was done. He gav More

by jessie.miller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review, Jessie. We appreciate your feedback and will be sure to share your comments with the team. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

April 10, 2024

We are very happy with this dealership. Zack Davis was our salesperson and he is very good at his job and has made this experience wonderful! This is our 9th vehicle purchased at Hyundai of More

by p_bartell
Recommend Dealer
Yes
Employees Worked With
Caleb Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Davis, John Dill Jr
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

April 10, 2024

The service department here is great! I've had my Elantra Hybrid Limited services here a couple times now and its been a pleasant experience each time. The service department folks are th More

by MJW064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

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